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Full summary of the procedure in my passport application

Gjergji Shajko made this Freedom of Information request to HM Passport Office

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Dear HM Passport Office,

RE: Mr GJERGJI SHAJKO; DOB 13/09/1956
RE: Previous passport Ref: 463468696
Last Passport Application Ref: 2616505847

I completed an application for renewal of my passport application on 14/12/2018
To date (18/01/2019) there has been no news on the passport application
I have lodged 3 complaints against the caseworker at Newport HMPO for either;
Negligence; or
Incompetence; or deliberate delay

The HMPO published public information is that processing of an application takes 3 weeks and 98.5% of all the applications are completed within 3 weeks

The status of my application has been: Declaration form received, being processed
This message has been static for the last 12 days
The standard reply I have received so far is that the application has been undergoing standard checks

I would like to have a full copy of the passport application procedure to understand the cause or causes of the delay and the person/s or HM Government department responsible
Thank you

Yours faithfully,
Mr G Shajko

FOI, HM Passport Office

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FOI, HM Passport Office

Dear Mr Shajko

Thank you for your email below. Your request is being handled as a request for information under the Freedom of Information Act 2000.

We will aim to send you a full response by 15 February 2019, which is twenty working days from the date when we received your request.

Yours sincerely

Her Majesty’s Passport Office

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FOI, HM Passport Office

1 Attachment

Dear Mr Shajko

Further to our email below, please find attached our response to your information request.

Yours sincerely

Her Majesty’s Passport Office

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