Full service Universal Credit - separating couples unable to access journal?

The request was successful.

Glenys Harriman

Dear Department for Work and Pensions,

We have been hearing that when a couple on Full service Universal Credit separate they have been unable to access their own journal histories.
This has meant claimants having to take screenshots before they unlink their claims. Furthermore we have heard that DWP also appear to have difficulty accessing this information following separation.

Could you please supply any documentation relating to the procedure when claims are unlinked that would explain why this happens; plus any guidance for DWP staff as to what they should do if they are unable to access information on a claimant's journal.

Thank you for your help
Yours faithfully,

Glenys Harriman

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Dear Department for Work and Pensions,

We have been hearing that when a couple on Full service Universal Credit separate they have been unable to access their own journal histories.
This has meant claimants having to take screenshots before they unlink their claims. Furthermore we have heard that DWP also appear to have difficulty accessing this information following separation.

Could you please supply any documentation relating to the procedure when claims are unlinked that would explain why this happens; plus any guidance for DWP staff as to what they should do if they are unable to access information on a claimant's journal.

Thank you for your help
Yours faithfully,

Glenys Harriman

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DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information request.

You can expect a reply by 06 April 2018 unless I need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

----------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

Dear Department for Work and Pensions,

We have been hearing that when a couple on Full service Universal Credit separate they have been unable to access their own journal histories.
This has meant claimants having to take screenshots before they unlink their claims. Furthermore we have heard that DWP also appear to have difficulty accessing this information following separation.

Could you please supply any documentation relating to the procedure when claims are unlinked that would explain why this happens; plus any guidance for DWP staff as to what they should do if they are unable to access information on a claimant's journal.

Thank you for your help
Yours faithfully,

Glenys Harriman

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #469249 email]

Is [DWP request email] the wrong address for Freedom of Information requests to Department for Work and Pensions? If so, please contact us using this form:
https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

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DWP Strategy Freedom of Information, Department for Work and Pensions

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FoI 886

Please see the attached reply to your Freedom of Information request.
 

Yours sincerely
 
DWP Strategy FoI Team

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