Friends and Family Test Survey

Steve Myers made this Freedom of Information request to Sandwell and West Birmingham Hospitals NHS Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear FOI Team,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract / services as below.

The details we require are:
1.Are you using a 3rd party providers platform to manage the FFT surveys, please provide the name?
2.Actual spend on this contract/framework (and any sub lots), from the start of the contract to the current date, costs per annum.
3.Start date & Expiry date of framework/contract?
4. Is there an extension clause in the framework(s)/contract(s) and, if so, the duration of the extension?
5. Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed?
6.Could you please provide a copy of the service/product specification given to all bidders for when this contract was last advertised?
7. The pay bands of staff and Whole Time Equivalents directly responsible for the management of the Friends and Family Test.
8. Please advise on all the methods of collecting feedback used ( For example, online survey, telephone survey, sms, paper forms).
9.Who is the senior officer (outside of procurement) responsible for this contract?

Thank you for your help.

Yours sincerely

Steve Myers

SWBH-GM-FOIREQUESTS (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST), Sandwell and West Birmingham Hospitals NHS Trust

Dear Steve,

Re: FOI request ref: F23/0739

Thank you for your freedom of information request.

Your request will now be considered in accordance with the Freedom of Information Act 2000. You will receive a response within the statutory timescale of 20 working days after the date of receipt as defined by the Act, subject to the information not being exempt or containing a reference to a third party. In some circumstances we may be unable to achieve this deadline. If this is likely you will be informed and given a revised timescale at the earliest opportunity.

In some cases there may be a fee payable for the retrieval, collation and provision of the information you request. If this is the case you will be informed and the 20 working day timescale will be suspended until we receive payment from you. If you choose not to make payment then your request will remain unanswered.

Some requests may also require either full or partial transference to another public authority in order to answer your query in the fullest possible way. Again, you will be informed if this is the case.

Kind regards

Freedom of Information Office
: [Sandwell and West Birmingham Hospitals NHS Trust request email]
+ Trust Headquarters, Health and Wellbeing Centre, Sandwell General
+ Hospital, Lyndon, West Bromwich B71 4HJ

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Dear FOI Team (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST),

I should have received the Information I requested by 5th March 2024

Could you kindly provide an update as to when I am likely to receive the requested information?

Yours sincerely,

Steve Myers

SWBH-GM-FOIREQUESTS (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST), Sandwell and West Birmingham Hospitals NHS Trust

Dear Steve,

Re: FOI request ref: F23/0739

We apologise for the delays. We are currently awaiting a response from the service area in question.

Kind regards

Freedom of Information Office
[Sandwell and West Birmingham Hospitals NHS Trust request email]
Trust Headquarters

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SWBH-GM-FOIREQUESTS (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST), Sandwell and West Birmingham Hospitals NHS Trust

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    FOI Final Response F23 0740 Are you using a 3rd party providers platform to manage the FFT surveys.docx

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Dear Steve,

 

Re: FOI request ref: F23/0740

 

Thank you for your freedom of information request.

 

Please see attached.

 

I hope that the information provided in this email answers your query.
However, if you are dissatisfied with the response please contact the
Trust in the first instance with the details of your complaint so the
Trust can conduct an internal review. Please address such requests
to [1][Sandwell and West Birmingham Hospitals NHS Trust request email] or in writing to Kam Dhami,
Director of Governance, Trust Headquarters, Sandwell Hospital, Lyndon,
West Bromwich, B71 4HJ. Alternatively, if you remain unhappy with the
outcome you can appeal directly to the Information Commissioner at the
following address: [2]www.ico.gov.uk

 

Kind regards

 

Freedom of Information Office

[Sandwell and West Birmingham Hospitals NHS Trust request email]

+ Trust Headquarters, Health and Wellbeing Centre, Sandwell General
Hospital, Lyndon, West Bromwich B71 4HJ

 

 

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Dear FOI Team (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST),

Many thanks for your response to the FOI which is very much appreciated
With regards to Q 9 are you able to provide a name ?
9.Who is the senior officer (outside of procurement) responsible for this contract?
Patient Involvement and Insight Lead.

Thanks once again

Yours sincerely,

Steve Myers

SWBH-GM-FOIREQUESTS (SANDWELL AND WEST BIRMINGHAM HOSPITALS NHS TRUST), Sandwell and West Birmingham Hospitals NHS Trust

Dear Steve,

Re: FOI request ref: F23/0740

Sandwell and West Birmingham Hospital NHS Trust receives a number of requests for details relating to the professional lives of our staff from private individuals and organisations, some of whom are involved in recruitment and marketing. We
are aware that approaches from some of these organisations, as a result of any disclosure on our part, may lead to damage and distress to individuals whose roles and responsibilities would not normally be public facing or a level where the expectation would be that this information should be in the public domain. On very rare occasions it might be considered in the public interest to disclose some information but in such cases the views of the individual staff concerned is always sought.

The Trust has therefore decided that in future all such requests will normally be refused using the limitations available under Section 10 and Section 11 of the Data Protection Act 1998. The information you have requested is therefore exempt under Section 40 of the Freedom of Information Act 2000.

Kind regards

Freedom of Information Office
[Sandwell and West Birmingham Hospitals NHS Trust request email]
Trust Headquarters

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