Friend's and Family Test patient survey contract
Dear FOI Team,
I would be most grateful if you could provide me, under the Freedom of Information Act, details in respect to your contract for Friends and Family Test Surveys.
1.Are you using a 3rd party providers platform to manage the FFT surveys, please provide the name?
2.Actual spend on this contract/framework (and any sub lots), from the Start of the contract to the current date with costs per annum.
3.Original Start date of the contract
4. Expiry date of the original contract ?
5. Is there an extension clause in the framework(s)/contract(s) and, if so, what are the duration of the extensions and what stage of extensions are you currently on ?
6. Has a decision been made yet on whether the framework(s)/contract(s) are being either extended or renewed and to what period?
7. The pay bands of staff and Whole Time Equivalents directly responsible for the management of the Friends and Family Test.
8. Please advise on all the methods of collecting feedback used : ( For example, online survey,telephone survey, sms, paper forms).
9.Name & Job Title of the senior staff member (outside of procurement) responsible for this contract?
Yours faithfully,
Steve Myers
Acknowledgement of Request for information under the Freedom of
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Yours sincerely
Freedom of Information Team
Portsmouth Hospitals University NHS Trust
Queen Alexandra Hospital
De La Court House
Southwick Hill Road
Cosham, Portsmouth
Hampshire PO3 6LY
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