Frequent Callers

Response to this request is long overdue. By law, under all circumstances, London Ambulance Service NHS Trust should have responded by now (details). You can complain by requesting an internal review.

Dear London Ambulance Service NHS Trust,

Under the Freedom of Information Act I am requesting the following:

1. Any policies and guidance regarding the operation of a frequent caller service.

2. The standards and requirements for placing a person or address onto the frequent caller list, and for removing a person or address from a frequent caller list.

3. The total number of persons or addresses on a frequent caller list for the years 2018, 2017 and 2016.

4. The number of calls made from those persons or addresses prior to and after being placed on a frequent caller list.

5. The number of times an emergency resource was dispatched to a person or address prior to and after it was placed on a frequent caller list.

For questions 3, 4, and 5 I am happy to receive the information as calendar, financial or other year, depending on how the information is recorded by yourselves.

Yours faithfully,

David Holden

FOI Admin, London Ambulance Service NHS Trust

Thank you for your request for information placed under the Freedom of
Information Act (2000). We will provide you with a substantive response in
due course. Freedom of Information Office London Ambulance Service NHS
Trust

Dear London Ambulance Service NHS Trust,

Under the Freedom of Information Act I should have received a reply to my request within 20 working days. This time frame has now passed without any reply from yourselves. I am therefore requesting an internal review of this request, in addition to the internal review I still wish to receive a reply to my original request.

Yours faithfully,

David Holden

FOI Admin, London Ambulance Service NHS Trust

Dear David

Thank you for your email below. I am sorry for the delay responding to your request. We are collating information from colleagues in relation to the specific questions you have asked. In the meantime, we publish a considerable amount of information about how we work with frequent callers on our website, https://www.londonambulance.nhs.uk/healt..., including the criteria defining frequent callers, the number of callers who are frequent callers, and information about care pathways and clinical governance in respect of frequent callers. You may therefore find information which is relevant to the issues that you are interested in there.

Many thanks

Yours sincerely

Andrew Latham
Information Governance Secondee
[email address]

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