Frequent Callers

David Holden made this Freedom of Information request to East Midlands Ambulance Service NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear East Midlands Ambulance Service NHS Trust,

Under the Freedom of Information Act I am requesting the following:

1. Any policies and guidance regarding the operation of a frequent caller service.

2. The standards and requirements for placing a person or address onto the frequent caller list, and for removing a person or address from a frequent caller list.

3. The total number of persons or addresses on a frequent caller list for the years 2018, 2017 and 2016.

4. The number of calls made from those persons or addresses prior to and after being placed on a frequent caller list.

5. The number of times an emergency resource was dispatched to a person or address prior to and after it was placed on a frequent caller list.

For questions 3, 4, and 5 I am happy to receive the information as calendar, financial or other year, depending on how the information is recorded by yourselves.

Yours faithfully,

David Holden

FOI, East Midlands Ambulance Service NHS Trust

Dear Mr Holden,
Thank you for your information request of 12th August. Please regard this email as acknowledgement of receipt.

We will process your request under the terms of the Freedom of Information Act 2000 and provide a response within the 20 working day timescale stipulated by the Act.

If you have any queries about this process, please do not hesitate to contact me.
Kind regards

Mark Clutton
Information Governance Coordinator

East Midlands Ambulance Service NHS Trust
Nottingham Divisional HQ
Beechdale Road
Nottingham
NG8 3LL

 Emergency care | Urgent care | We care          

Telephone: 0115 919 3492
Mobile:
Email: [email address]
www.emas.nhs.uk
@EMASNHSTRUST

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FOI, East Midlands Ambulance Service NHS Trust

2 Attachments

Dear Mr Holden,
Please find attached our response to your recent information request.

Best wishes

Mark Clutton
Information Governance Coordinator

East Midlands Ambulance Service NHS Trust
Nottingham Divisional HQ
Beechdale Road
Nottingham
NG8 3LL

 Emergency care | Urgent care | We care          

Telephone: 0115 919 3492
Mobile:
Email: [email address]
www.emas.nhs.uk
@EMASNHSTRUST

show quoted sections