Frequency of ticket barrier operation / barriers being ‘open’ in Chatham

The request was successful.

Dear SE Trains Limited,

Under the Freedom of Information Act, I request to know the following:

1: The amount of times ticket barriers were left ‘open’ at Chatham Railway Station in the month of June 2022 from 06:30-09:30AM and 17:00-18:30.

2. The amount of times the ticket barriers were left ‘open’ at Chatham Railway station in the month of December 2022 from 06:30-09:30AM and 17:00-18:30.

Yours faithfully,

Rebecca

Information Rights, SE Trains Limited

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Information Rights, SE Trains Limited

Dear Rebecca,

Thank you for your request dated 22/12/2022.

We are handling your request under the terms of the Freedom of Information Act 2000 (the Act). Under the terms of the Act, you are entitled to a response within 20 working days of receipt.

If we cannot meet this deadline, we will let you know the reason and also tell you when you can expect a response.

Regards,
FOIA Officer
southeasternrailway.co.uk

southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

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Information Rights, SE Trains Limited

2 Attachments

Dear Rebecca,

Please find our response to your request for information. This has been handled under the provisions of the FOIA and I can confirm we hold relevant information which is attached.

The files show the operational hours for each gate, within the 3 hour and 1 1/2 hours bands specified.

Regards

Mark Willson
FOIA Officer
southeasternrailway.co.uk

southeastern
2nd Floor,
4 More London Riverside,
London, SE1 2AU.

Appeal Rights

If you are unhappy with the way your request has been handled and wish to make a complaint or request a review of our decision, please write to the Southeastern Company Solicitor, 2nd Floor, 4 More London Riverside, SE1 2AU, or by email at [email address]

Your request must be submitted within 40 working days of receipt of this letter.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner (ICO) can be contacted at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or you can contact the ICO through the 'Make a Complaint' section of their website on this link: https://ico.org.uk/make-acomplaint/

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