Thank you for your email. Please read the following information carefully
to ensure that your query has been directed to the right place.

Complaints about London boroughs:
London Councils has no powers to handle complaints about individual
boroughs, intervene in their work or provide case advice, and will not
respond to queries of this nature. If you are writing to complain about a
borough, you should redirect your complaint to the relevant local
authority, and follow their complaints procedure.

If you’ve already gone through a borough’s complaints process and wish to
escalate your complaint further, the local authority should provide you
with information on how to do so, which is usually to contact the Local
Government and Social Care Ombudsman.

Complaints about Taxicard:
If your complaint is about the Taxicard service (e.g. bookings, driver
conduct, journey experience), this will be handled by our contractor
Comcab, who have their own complaints procedure and will investigate and
respond to you directly. Please redirect your enquiry to Comcab either by
email at [email address] or by calling Comcab London
customer services on 020 7908 0271.

If your complaint is about either your Taxicard application or trip
allocations, we will forward your query to our Taxicard team at London
Councils, who will investigate your complaint.

Freedom of Information (FOIs) requests:
If you have submitted an FOI, we will respond in accordance to the
deadlines of FOI Act 2000. Please note that in most cases we will not hold
information about individual London local authorities or about them
collectively and you will need to contact each individual local authority
to obtain the information. Please refer to the London Local Government
Directory for details on how to contact all London local authorities.
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Re: Freedom of Information Act 2000 Request for Information Ref: FOI-202425-030

Dear Sarah Khan,

This is to acknowledge receipt of your request for information below and to let you know it is being processed.

We'll get back to you as soon as we can, but in any case within 20 working days from 11/07/2024.

In some circumstances we are allowed to take longer than 20 working days. If these circumstances applied, we would explain them as soon as possible and in any case before the end of the 20 working days, and we would provide you with a revised timescale for dealing with your request.

Please note that the Freedom of Information Act does not always require us to disclose the information which we hold.

Please quote the reference number in the subject line in any future correspondence, thank you.

Yours sincerely,

Elif Yagmur
Information Governance and Compliance Officer
London Councils I 59½ Southwark Street SE1 0AL
Find out more about what we do: policy I services I events
London Councils represents all 32 London boroughs and the City of London

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Dear Sarah Khan, 

We can confirm that we do hold the information specified in your request.

Our responses are given below each limb of your request in blue.

If you wish to make a complaint about the way we have handled your
enquiry, please make your complaint in writing to
[1][email address]. If you are not happy with the outcome of
your complaint, you can complain to the Information Commissioner, the
independent body who oversees the access to information regimes:
[2]https://ico.org.uk/make-a-complaint/.

Yours sincerely,

Elif Yagmur

Information Governance and Compliance Officer

London Councils I 59½ Southwark Street SE1 0AL

Find out more about what we do: [3]policy I [4]services I [5]events

London Councils represents all 32 London boroughs and the City of London

From: Sarah Khan <[6][FOI #1145456 email]>

Sent: Thursday, July 11, 2024 10:51 AM

To: FOI-DPA Complaints Shared Mailbox
<[7][email address]>

Subject: FOI-202425-030 Freedom of Information request - Freedom pass -
illegal immigrant information sharing

Dear London Councils,

1. Can illegal immigrants eligible for the Freedom pass if they meet the
residency and other requirements to be eligible?

If an applicant meets the residency and age criteria for the older
person’s pass, and the disability criteria for the disabled person’s pass,
they would be eligible for the scheme.

For further information please visit:
[8]https://www.londoncouncils.gov.uk/servic...

2. Is the information supplied by applicants share with UK Border Agency /
UKVI?

No.

Yours faithfully,

Sarah

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