Hello,

This message is to acknowledge receipt of your communication. If your
request is a valid request for information under the terms of the Freedom
of Information Act 2000 it will be answered promptly and within 20 working
days.

The Council's [1]publication scheme is the first place to look for
information. It lists all the general information that is currently made
available to the public, with many documents available to download. You
may not need to log a request for information if it is already available
in the public domain.

The scheme and its contents will be updated and reviewed regularly.

West Lancashire Borough Council as the Data Controller take the security
of your personal data seriously.  We will only use the personal
information you give us for the purposes of providing an answer to your
freedom of information request.  For further information, please visit
 [2]https://www.westlancs.gov.uk/about-the-c...

Thank you,

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References

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1. https://www.westlancs.gov.uk/about-the-c...
2. https://www.westlancs.gov.uk/about-the-c...

Message classification: OFFICIAL

Ref No: 2024/571

10 January 2025

Dear Craig Simpson,

Freedom of Information Act 2000 – Request for Information

Thank you for your email of 21 November 2024 where you requested
information about DSAR requests.

The information you requested is below.   If you have any queries
concerning the information provided, please do not hesitate to contact me.

 1. The total number of Data Subject Access Requests (DSARs) received by
your authority for each of the last three years (2021, 2022, and
2023).

Financial year 2021/2022 – 505

Financial year 2022/2023 – 673

Financial year 2023/2024 – 559

Please note, the majority of these requests will have been internal
requests, with one West Lancashire Borough Council team asking for
information from another. Please not that this has greatly reduced during
the year 2024/2025 due to a process review.

We did not record the exact number of internal versus external requests
for these years, however with effect for the financial year from
2024/2025, this data is now recorded.

 2. The number of DSARs completed within the statutory one-month timeframe
during each year.

Financial year 2021/2022 – 505

Financial year 2022/2023 – 668

Financial year 2023/2024 – 551

 3. The number of DSARs that required an extension beyond the one-month
timeframe, along with the average length of extensions granted.

Financial year 2021/2022 – 0

Financial year 2022/2023 – 0

Financial year 2023/2024 – 0

 4. Any recorded costs (e.g., staff time, software, or other resources)
associated with processing DSARs for each of these years.

No costs – processing is facilitated by Excel spreadsheets and undertaken
as part of the day-to-day role of the IG team.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within 40 working days of the date of receipt of the response to
your original letter and should be addressed to:  Jacqui Pendleton,
Corporate & Customer Services Manager

Please ensure you copy in [1][email address] to any correspondence.

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of an internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

The link below will provide you with more information:

[2]https://ico.org.uk/make-a-complaint/foi-...

Yours sincerely,

Emma Gill | Electoral Services & Information Governance Apprentice 

Tel: 01695 585010

West Lancashire Borough Council, 52 Derby Street, Ormskirk, L39 2DF  

  

Notice: How we handle your data  

  

West Lancashire Borough Council takes your privacy very seriously and will
keep your personal data secure at all times. We will only use your
personal data for the purpose for which it was provided and ensure that it
is destroyed when no longer required. For further information about your
privacy, please see ou[3]r [4]website. If you would like to discuss your
privacy in more detail, you can contact the Officer whose details are
above this notice. 

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