Freedom of Information request - Staff Counselling Services and Occupational Health Referrals

The request was partially successful.

Dear School of Advanced Study,

Under the Freedom of Information Act 2000, could you please provide me with the following information:

COUNSELLING AND MENTAL HEALTH SERVICES - UNIVERSITY STAFF

1. The total number of staff that accessed University counselling and mental health services in the last eight academic years (please present in a table showing figures for each academic year and breakdown by category (e.g. anxiety, bereavement loss, work-related etc...))

a) How many were academic staff?
b) How many were professional services staff?
c) How many were male?
d) How many were female?

2. Where data are available in the last eight years, please detail what was the average wait time for a staff member applying to see a counsellor to seeing a counsellor?

OCCUPATIONAL HEALTH

3. During the last eight academic years how many staff members were referred to Occupational Health (please highlight whether these were self-referrals, management referrals, or referrals falling into different categories)?

a) How many were academic staff?
b) How many were professional services staff?
c) How many were male?
d) How many were female?

4. How many staff members are currently on the waiting list to see Occupational Health?

If the decision is made to withhold some of this data using exemptions in the Data Protection Act, please inform me of that fact and cite the exemptions used.

If you need any clarification then please do not hesitate to contact me. If some parts of this request are easier to answer than others, I would ask that you release the available data as soon as possible.

I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you within the 20 working day statutory time period.

Yours faithfully,

Nicky Michaels

Records Management, School of Advanced Study

Thank you for your request for information.
 
Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.
 
You can find out more about Freedom of Information at the University of
London, and view our publication scheme, at the following link:
[1]http://www.london.ac.uk/foi.html
 
Yours sincerely
 

Kit Good
University Records Manager & FOI Officer
University of London
Senate House | Malet Street | London WC1E 7HU | UK
Tel: +44 (0)20 7862 8216    Web: [2]www.london.ac.uk  
 

-------------------------------------------------------------------------

"The University of London is an exempt charity in England and Wales. We
have cut emissions from University buildings by 32% and are committed to
cutting emissions to 43% by 2020. Please think before you print."

--------------------------------------------------------------------------

From: Nicky Michaels <[FOI #419150 email]>
Sent: 17 July 2017 21:04:03
To: Records Management
Subject: Freedom of Information request - Freedom of Information request -
Staff Counselling Services and Occupational Health Referrals
 
Dear School of Advanced Study,

Under the Freedom of Information Act 2000, could you please provide me
with the following information:

COUNSELLING AND MENTAL HEALTH SERVICES - UNIVERSITY STAFF

1. The total number of staff that accessed University counselling and
mental health services in the last eight academic years (please present in
a table showing figures for each academic year and breakdown by category
(e.g. anxiety, bereavement loss, work-related etc...))

a) How many were academic staff?
b) How many were professional services staff?
c) How many were male?
d) How many were female?

2. Where data are available in the last eight years, please detail what
was the average wait time for a staff member applying to see a counsellor
to seeing a counsellor?

OCCUPATIONAL HEALTH

3. During the last eight academic years how many staff members were
referred to Occupational Health (please highlight whether these were
self-referrals, management referrals, or referrals falling into different
categories)?

a) How many were academic staff?
b) How many were professional services staff?
c) How many were male?
d) How many were female?

4. How many staff members are currently on the waiting list to see
Occupational Health?

If the decision is made to withhold some of this data using exemptions in
the Data Protection Act, please inform me of that fact and cite the
exemptions used.

If you need any clarification then please do not hesitate to contact me.
If some parts of this request are easier to answer than others, I would
ask that you release the available data as soon as possible.

I would be grateful if you could confirm in writing that you have received
this request, and I look forward to hearing from you within the 20 working
day statutory time period.

Yours faithfully,

Nicky Michaels

-------------------------------------------------------------------

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[FOI #419150 email]

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If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

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Records Management, School of Advanced Study

Dear Nicky 

Thank you for your request for information, received 17 July. 
The School of Advanced Study is a central academic body of the University
of London. The following figures relate to the University of London. For
further information on the University structure please see the following
link: http://www.london.ac.uk/structure.html
COUNSELLING AND MENTAL HEALTH SERVICES - UNIVERSITY STAFF
1. The total number of staff that accessed University counselling and
mental health services in the last eight academic years (please present in
a table showing figures for each academic year and breakdown by category
(e.g. anxiety, bereavement loss, work-related etc...))
a) How many were academic staff? 
b) How many were professional services staff? 
Not held 
c) How many were male? 
d) How many were female?
2015 - Male 18% Female 82% 
2016 - Male 33% Female 67% 
2017 - Male 45% Female 55% 
Referred cases 
2015 - 28 
2016 - 27 
2017 - 11
Work-life cases (accessing information) 
2015 - 22 
2016 - 6 
2017 -3
2. Where data are available in the last eight years, please detail what
was the average wait time for a staff member applying to see a counsellor
to seeing a counsellor?
Our standard SLA with our provider is that for a minimum of 90% of cases a
counsellor will be assigned to a case within 2 business days from the time
of the telephone assessment. The appointed counsellor will have scheduling
availability within 5 business days. This is in fact achieved 98% of the
time.
OCCUPATIONAL HEALTH
3. During the last eight academic years how many staff members were
referred to Occupational Health (please highlight whether these were
self-referrals, management referrals, or referrals falling into different
categories)?
a) How many were academic staff? 
b) How many were professional services staff? 
c) How many were male? 
d) How many were female?
2016-17
44
2015-16
64
2014-15
86
2013-14
77
2012-13
138
2011-12
106
2010-11
115
2009-10
174
To provide the breakdown requested for these cases would exceed the
appropriate limits set by Section 12 of the Freedom of Information Act. 
4. How many staff members are currently on the waiting list to see
Occupational Health?
4
Please let me know if you require any further information.  
You can find out more about Freedom of Information at the University of
London, our copyright guidelines and our publication scheme at the
following link:  http://www.london.ac.uk/foi.html   
If you are unhappy with the way your request for information has been
handled, you can appeal against the decision by following our Freedom of
Information complaints procedure, which can be found on our website at the
following link http://www.london.ac.uk/foi.html.  If you remain
dissatisfied with the handling of your request or complaint, you have a
right to appeal to the Information Commissioner at: 
 
The Information Commissioner's Office, 
Wycliffe House, 
Water Lane,
Wilmslow, 
Cheshire, 
SK9 5AF. 
Telephone: 0303 123 1113 
Website: www.ico.org.uk  
 
There is no charge for making an appeal. 
Yours sincerely  

Kit Good
University Records Manager & FOI Officer
University of London
Senate House | Malet Street | London WC1E 7HU | UK
Tel: +44 (0)20 7862 8216    Web: [1]www.london.ac.uk  
 

-------------------------------------------------------------------------

"The University of London is an exempt charity in England and Wales. We
have cut emissions from University buildings by 32% and are committed to
cutting emissions to 43% by 2020. Please think before you print."

--------------------------------------------------------------------------

From: Nicky Michaels <[FOI #419150 email]>
Sent: 17 July 2017 21:04:03
To: Records Management
Subject: Freedom of Information request - Freedom of Information request -
Staff Counselling Services and Occupational Health Referrals
 
Dear School of Advanced Study,

Under the Freedom of Information Act 2000, could you please provide me
with the following information:

COUNSELLING AND MENTAL HEALTH SERVICES - UNIVERSITY STAFF

1. The total number of staff that accessed University counselling and
mental health services in the last eight academic years (please present in
a table showing figures for each academic year and breakdown by category
(e.g. anxiety, bereavement loss, work-related etc...))

a) How many were academic staff?
b) How many were professional services staff?
c) How many were male?
d) How many were female?

2. Where data are available in the last eight years, please detail what
was the average wait time for a staff member applying to see a counsellor
to seeing a counsellor?

OCCUPATIONAL HEALTH

3. During the last eight academic years how many staff members were
referred to Occupational Health (please highlight whether these were
self-referrals, management referrals, or referrals falling into different
categories)?

a) How many were academic staff?
b) How many were professional services staff?
c) How many were male?
d) How many were female?

4. How many staff members are currently on the waiting list to see
Occupational Health?

If the decision is made to withhold some of this data using exemptions in
the Data Protection Act, please inform me of that fact and cite the
exemptions used.

If you need any clarification then please do not hesitate to contact me.
If some parts of this request are easier to answer than others, I would
ask that you release the available data as soon as possible.

I would be grateful if you could confirm in writing that you have received
this request, and I look forward to hearing from you within the 20 working
day statutory time period.

Yours faithfully,

Nicky Michaels

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #419150 email]

Is [School of Advanced Study request email] the wrong address for Freedom of
Information requests to School of Advanced Study? If so, please contact us
using this form:
[2]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[4]https://www.whatdotheyknow.com/help/ico-...

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. http://www.london.ac.uk/
2. https://www.whatdotheyknow.com/change_re...
3. https://www.whatdotheyknow.com/help/offi...
4. https://www.whatdotheyknow.com/help/ico-...