To whom it may concern,
I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:
1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]
2) How many staff members do you have working as part of your complaints resolution team or equivalent team?
3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?
5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]
My preferred format for this data is CSV format.
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.
If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.
If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.
Thank you for your time and I look forward to your response.
REQUEST FOR INFORMATION - FREEDOM OF INFORMATION ACT 2000 / ENVIRONMENTAL INFORMATION REGULATIONS 2004
Thank you for your email requesting information from Wakefield Council.
Please note, responses may take longer than usual due to the current Coronavirus situation.
Your request will now be validated and logged for processing. For your request to be valid under the Freedom of Information (FOI) Act it will need to include your full name and describe the information you are requesting clearly, we will write to you to seek clarification should this be required. It is our intention to have the response delivered to you within 20 working days from the working day your request is received. Please note, requests received on non-working days, such as weekends and bank holidays, will be recorded as being received on the next working day.
All requests submitted under the Freedom of Information Act 2000 may be subject to exemptions, which the Authority is entitled to apply to refuse requests in full or parts of requests. Further information around the exemptions that may be applied can be found via the following link: https://ico.org.uk/for-organisations/gui....
In some situations the decision to withhold information, or not, will be based on a public interest test. You will be advised of the considerations and decisions as well as your rights of appeal within your response.
Requests submitted under the Environmental Information Regulations (EIR) 2004 may be subject to exceptions, which the Authority is entitled to apply to refuse requests in full or parts of requests. Further information around the exceptions that may be applied can be found via the following link: https://ico.org.uk/for-organisations/gui....
Please note, you do not have to specify whether you are making your request under the FOI Act or under EIR. The officer dealing with your request will ensure it is processed under the relevant legislation during the validation process.
If you are requesting information in relation to a deceased person and have not yet provided the required proof of eligibility and identity, your request will not be processed until we received these. Please provide one of the following to confirm your eligibility to access the records:
* Grant of probate and certified copy of the last will & testament
* Letters of administration (if the deceased died intestate)
We will also require proof of your identity if you are requesting a deceased persons records. If you have not done so already, please provide one of the following as proof of your identity:
* Valid UK Driving Licence
* Valid Current UK Passport
* Birth certificate OR Certificate of Registry of Birth OR Adoption certificate
Wakefield Council publish a number of Data Sets in relation to different topics. You may wish to access the following links to check whether the information you require is already published.
Data Mill North
Any queries or concerns in relation to this matter should be sent to the Senior Information Governance Officer, Information Management Team, County Hall, Wakefield WF1 2QW or e-mailed to [Wakefield City Council request email]<mailto:[Wakefield City Council request email]>.
Corporate Information Governance Team,
Wakefield Council, County Hall, Wakefield WF1 2QW
Email: [Wakefield City Council request email]<mailto:[Wakefield City Council request email]>
Tel: 01924 306112
The WMDC Disclaimer can be found at:
Dear Mr Tullis,
Freedom of Information Act 2000 - Request for Information
I am writing in respect of your recent enquiry for information held by the
Authority under the provisions of the Freedom of Information Act.
Before we are able to accept and process your request, we need to seek
some clarification from you.
In order that I may assist you in getting the information you require,
could you please clarify what you mean by the words complaints relating to
We ask this because Wakefield Council transferred all its housing stock to
Wakefield District Housing in 2005, therefore we do not hold information
regarding such accommodation.
Please find contact details for Wakefield District Housing below:
Wakefield District Housing
Head Office - Merefield House,
OneCALL 0345 8 507 507
Thank you for your kind co-operation.
Senior Information Governance Officer
Information Governance Team
Legal and Governance
Tel: 01924 306112
E-mail: [email address]
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