Freedom of Information Request - Social Housing
To whom it may concern,
I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:
1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]
2) How many staff members do you have working as part of your complaints resolution team or equivalent team?
3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?
5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]
My preferred format for this data is CSV format.
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.
If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.
If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.
Thank you for your time and I look forward to your response.
Best wishes,
Will Tullis
Dear Geneva Lewis,
Is there an update to my request? I haven't heard from you since April 9.
Reference: 2554325
Yours sincerely,
Will Tullis
Dear Will Tullis
Thank you for your email requesting an update for your FOI request received 06 April 2021.
I am really sorry it’s taken a while longer to collate this information but I can assure you, I will be responding to you as soon as possible.
Kind Regards
Geneva Lewis
Information Officer
Customer Experience Division
Housing & Modernisation
Customer Experience Division
Tel: 020 75253052
[mobile number]
[email address]
Southwark Council
PO BOX 64529
London
SE1P 5LX
www.southwark.gov.uk www.southwark.gov.uk/mysouthwark
For council services at your fingertips, register online
You can access your MySouthwark account to report and track your Council requests online. You can manage your rent or service charge account, pay your council tax along with reporting and tracking your housing repairs. Go to my.southwark.gov.uk.
Dear Will Tullis
Please find the attached document in response to your information request.
Please accept my apology for the delay in responding to your request.
Kind Regards
Geneva Lewis
Information Officer
Customer Experience Division
Housing & Modernisation
Customer Experience Division
[1][email address]
Southwark Council
PO BOX 64529
London
SE1P 5LX
[2]www.southwark.gov.uk [3]www.southwark.gov.uk/mysouthwark
For council services at your fingertips, register online
You can access your MySouthwark account to report and track your Council
requests online. You can manage your rent or service charge account, pay
your council tax along with reporting and tracking your housing repairs.
Go to my.southwark.gov.uk.
[4][IMG] [5][IMG]
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