Freedom of Information Request - Social Housing

Plymouth City Council did not have the information requested.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

FOI People, Plymouth City Council

OFFICIAL

Dear Will

 

FOI Reference: 929667

 

Thank you for your request for information about Social Housing. Your
request was received on 2 April 2021 and is being dealt with under the
terms of the Freedom of Information Act 2000.

 

We will aim to provide a response to your request within the statutory
timescale of 20 working days, by 4 May 2021 however, we would ask for and
would appreciate your understanding and patience, where this is not
possible at the present time.

 

Due to the COVID-19 pandemic, many of the Council’s resources have being
refocussed to prioritise protection and support of the people and
businesses of Plymouth, and the continuity of our essential services. This
means that in the meantime, there will be less staff available to assist
with your request. We apologise for any inconvenience this may cause.

 

Our response will be sent by email or hard copy depending on how you made
your request and how the information is held. 

 

If we’re unable to gather the information you’ve asked for within the cost
limit set by the government, which is 18 hours of staff time or £450, we
will contact you to discuss how we can meet your information needs within
this limit.

 

Information about the Freedom of Information Act 2000 can be found on the
Information Commissioners Office website:
[1]https://ico.org.uk/your-data-matters/off...

 

We also have information available on our website:
[2]https://www.plymouth.gov.uk/aboutcouncil...

 

Please contact me if you’re not able to find the information you’re
looking for.

 

For information about how Plymouth City Council will use the information
you supply when making a request and the information rights you have
please see our [3]Privacy Notice:  Information Access – Freedom of
Information/Environmental Information Regulations.

 

Yours sincerely

 

 

Mel Hayward
Freedom of Information Representative
Community Connections

Plymouth City Council
Ballard House, West Hoe Road
Plymouth
PL1 3BJ

T +441752398500

E [4][email address]

[5]www.plymouth.gov.uk

 

IMPORTANT: This e-mail (including any attachments to it) is strictly
confidential and intended solely for the person or organisation to whom it
is addressed. It may contain privileged, confidential or sensitive
information. If you are not the intended recipient, you must not copy or
distribute it to any other person or take any action in reliance. If you
have received it in error, please notify your system manager and the
sender as soon as possible and then delete it from your system.

References

Visible links
1. https://ico.org.uk/your-data-matters/off...
2. https://www.plymouth.gov.uk/aboutcouncil...
3. https://www.plymouth.gov.uk/sites/defaul...
4. mailto:[email address]
5. http://www.plymouth.gov.uk/

FOI People, Plymouth City Council

Dear Will

 

Freedom of Information Request Reference: 929667

Social Housing

 

Following our email of 9 April 2021 I can confirm that Plymouth City
Council does not own, manage or run any residential properties.  Prior to
2009 Plymouth City Council did own and manage social housing stock however
all stock – including sheltered housing units - was transferred to
Plymouth Community Homes (a new housing association constituted for the
purpose of this stock transfer) in October 2009.  Since that time, all
available social housing in Plymouth has been owned and let by independent
Housing Associations. Housing Associations are required to provide
information about the number of housing units they own/let to the Homes
and Communities Agency and this is publically available (and can be
searched by Local Authority area/by individual housing association)
through the following link: 
[1]https://www.gov.uk/government/publicatio...

 

Please note that the information supplied can be re-used in accordance
with the Open Government Licence. For further details please see:
[2]http://www.nationalarchives.gov.uk/doc/o....

 

If you wish to discuss this letter please contact me. If you disagree with
the way your request has been dealt with you can request a review by
writing to me within 40 working days of the date of this letter. Please
state the reasons for your dissatisfaction.

 

Following a review, if you are still not satisfied with the way your
request has been dealt with you can complain to the Information
Commissioner’s Office via their website:
[3]https://ico.org.uk/make-a-complaint/ or by writing to: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

 

Information about the Freedom of Information Act 2000 can be found on the
Information Commissioners Office website: [4]http://www.ico.org.uk.

 

We also have information available on our website:

[5]https://www.plymouth.gov.uk/aboutcouncil...

 

 

Yours sincerely

 

Matthew Garrett
Service Director

Community Connections
Plymouth City Council
Ballard House, West Hoe Road
Plymouth
PL1 3BJ

T +441752398500

E [6][email address]

[7]www.plymouth.gov.uk

 

IMPORTANT: This e-mail (including any attachments to it) is strictly
confidential and intended solely for the person or organisation to whom it
is addressed. It may contain privileged, confidential or sensitive
information. If you are not the intended recipient, you must not copy or
distribute it to any other person or take any action in reliance. If you
have received it in error, please notify your system manager and the
sender as soon as possible and then delete it from your system.

References

Visible links
1. https://www.gov.uk/government/publicatio...
2. http://www.nationalarchives.gov.uk/doc/o...
3. https://ico.org.uk/make-a-complaint/
4. http://www.ico.org.uk/
5. https://www.plymouth.gov.uk/aboutcouncil...
6. mailto:[email address]
7. http://www.plymouth.gov.uk/