Freedom of Information Request - Social Housing

The request was partially successful.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

1 Attachment

Thank you for your recent request for information from the Isle of
Anglesey County Council.

 

In accordance with the Freedom of Information Act 2000 and the
Environmental Information Regulations 2004, we aim to respond to your
request within 20 working days.   In some instances we may be unable to
achieve this deadline, in which case we will advise you of the likely
timescale within which the response will be provided.

 

Please be aware that the Council may take longer to respond  due to staff
shortages and the Council’s response to Coronavirus. Thank you for your
understanding.

 

 

Beryl Jones

 

Swyddog Gwybodaeth Corfforaethol a Chwynion – Cyngor Sir Ynys Môn

Corporate Information and Complaints Officer  - Isle of Anglesey County
Council

 

 

 

[1]cymraeg_ysgrifennwch

 

 

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Dylan F. Appleton-Owen, Isle of Anglesey County Council

1 Attachment

Good Afternoon,

 

Please see attached and below a response to your FOI request received on
the 1^st April 2021

 

1) How many complaints relating to housing has your organisation received
in the past five years (January 2016 to present)? How many of these cases
are ongoing? [Please could you provide the data for each year e.g. 2016
“X” number of complaints, 2017 “X” number of complaints.]

 

Please see attached the excel spreadsheet with the information in relation
to this question.

 

2) How many staff members do you have working as part of your complaints
resolution team or equivalent team? 3

 

 

3) How many social housing tenants (council house and housing association
tenants) does your council have? How many social housing
dwellings/properties (council house and housing association
dwellings/properties) does your council have?

 

The IOACC have 3887 dwellings up to the end of March 2021. Our current
reporting tool does not enable us to know exactly how much exact tenants
we have. Our system does not easily split between Single Tenants and Joint
Tenants.

 

 

 

5) How much money has your organisation spent on housing repairs and
maintenance each year for the past five years (Jan 2016-present)? [Please
could you provide the data for each year e.g. 2016 “X” number, 2017 “X”
number]

 

┌───────┬─────┬┬───────────┐
│2016/17│3,392││ │
├───────┼─────┼┼───────────┤
│2017/18│3,166││ │
├───────┼─────┼┼───────────┤
│2018/19│3,337││ │
├───────┼─────┼┼───────────┤
│2019/20│3,236││ │
├───────┼─────┼┼───────────┤
│2020/21│2,956││Provisional│
│ │ ││- subject │
│ │ ││to final │
│ │ ││year end │
│ │ ││adjustments│
└───────┴─────┴┴───────────┘

 

 

 

If you are dissatisfied with any aspect of this response to your request
for information, and / or the decision made to withhold information, you
may ask for an internal review. Please address your correspondence to the
Customer Care Officer, Legal Services, Council Offices, Llangefni, Ynys
Môn LL77 7TW (e-mail: [1][email address]). The Council is not
obligated to undertake internal reviews which do not satisfy the
requirements of the Code of Practice issued under section 45 of the
Freedom of Information Act 2000. Your request for an internal review will
be considered in accordance with the Code and you will be informed of the
Council’s decision as soon as possible.

 

If you are not content with the outcome of any internal review you have
the right to apply directly to the Information Commissioner, Wycliffe
House, Water Lane, Wilmslow SK9 5AF. Please note that the Information
Commissioner is likely to expect internal review procedures to have been
exhausted before beginning his investigation.

 

Regards,

Dylan

 

 

 

 

 

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