Freedom of Information Request - Social Housing

The request was partially successful.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Harrogate Borough Council

Harrogate Borough Council confirm that your email has been received at
[1][Harrogate Borough Council request email].

Your request will now be considered under the Freedom of Information Act
2000 or the Environmental Information Regulations 2004 (if the subject
matter relates to environmental information), we may be in further contact
with you in connection with your request. However, if it is clear what
information you are requesting disclosure of then you should expect a full
response within the next 20 working days, if exemptions are engaged that
will be explained to you in the response. Harrogate Borough Council
Freedom of Information.The Council will endeavour to reply to your
requests within the statutory deadlines, however please be aware that you
may experience understandable delays when making information rights
requests during the pandemic.

    Message: B606621240000.000000000001.0002.mml
    From: [FOI #743632 email]
    To: [Harrogate Borough Council request email]
    Subject: Freedom of Information request - Freedom of Information
Request - Social Housing

References

Visible links
1. mailto:[Harrogate Borough Council request email]

Simon Hobbs, Harrogate Borough Council

1 Attachment

Dear Will Tullis

 

1) The council only holds searchable, reportable data on complaints dating
back to March 2018 and I attach what data there is available on these.

 

2) Neither Harrogate Borough Council, nor the Housing and Property service
within it, have a dedicated complaints resolution team, rather each
service area's operational and management staff deal with complaints
pertinent to their role and function.

 

3) This council has 4513 social housing tenants and 3793 social housing
units.  Housing Associations do not offer social housing, only local
authorities.

 

4) [there was no question 4]

 

5) Easily retrieved records only go back to 2017/18, so figures are
provided for those years available:

 

2017/18 £6,117,122

2018/19 £6,637,724

2019/20 £6,238,713

2020/21 £4,866,427

 

Kind regards

Simon

 

Simon Hobbs

Executive Officer (Property Services)

Property Services & Facilities Management

Housing and Property

PO Box 787

Harrogate

HG1 9RW

 

Telephone: 01423 500600 extension 56913

[mobile number]

Email: [email address]

 

Coronavirus advice for residents and businesses in the Harrogate
district: www.harrogate.gov.uk/covid19

 

To subscribe to our Residents' News, for the latest news and updates on
our response to the coronavirus
outbreak, please visit: www.harrogate.gov.uk/residentsnews

 

www.harrogate.gov.uk

 

 

show quoted sections

Simon Hobbs, Harrogate Borough Council

Dear Will Tullis

 

Thank you for your email received by the Council on 01 April 2021
requesting information under the Freedom of Information Act 2000 (‘FOIA’)
relating to social housing.

 

In response, please find below the information from Harrogate Borough
Council:

 

1) The council only holds searchable, reportable data on complaints dating
back to March 2018 and I attach what data there is available on these.

 

2) Neither Harrogate Borough Council, nor the Housing and Property service
within it, have a dedicated complaints resolution team, rather each
service area's operational and management staff deal with complaints
pertinent to their role and function.

 

3) This council has 4513 social housing tenants and 3793 social housing
units.  Housing Associations do not offer social housing, only local
authorities.

 

4) [there was no question 4]

 

5) Easily retrieved records only go back to 2017/18, so figures are
provided for those years available:

 

2017/18 £6,117,122

2018/19 £6,637,724

2019/20 £6,238,713

2020/21 £4,866,427

 

If you are not satisfied with the way your request has been handled,
please contact - 

 

Freedom of Information Officer, PO Box 787, Harrogate, HG1 9RW

 

or email [1][Harrogate Borough Council request email]

 

The Council has an internal review procedure.  If your complaint is about
the decision which has been made you will usually be entitled to have your
case reviewed by the Council’s Chief Solicitor. Your request for internal
review must be received by the Council within 40 working days from the
date that the response to your initial request is issued.

 

Kind regards

Simon

 

Simon Hobbs

Executive Officer (Property Services)

Property Services & Facilities Management

Housing and Property

PO Box 787

Harrogate

HG1 9RW

 

Telephone: 01423 500600 extension 56913

[mobile number]

Email: [2][email address]

 

Coronavirus advice for residents and businesses in the Harrogate
district: [3]www.harrogate.gov.uk/covid19

 

To subscribe to our Residents' News, for the latest news and updates on
our response to the coronavirus
outbreak, please visit: [4]www.harrogate.gov.uk/residentsnews

 

[5]www.harrogate.gov.uk

 

 

show quoted sections