Freedom of Information Request - Social Housing

Eden District Council did not have the information requested.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

foi, Eden District Council



Thank you for your Freedom of Information request. This is an auto
acknowledgement response. We will be in touch shortly about your request.

 

Freedom of Information

Eden District Council

Town Hall, Penrith, Cumbria, CA11 7QF

Email: [1][Eden District Council request email]

 

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1. mailto:[Eden District Council request email]

Eden District Council

Dear Requester

Thank you for your request under the Freedom of Information Act 2000
received on 01/Apr/2021.  We have registered your request under reference
number FOI 07474 and would be grateful if you would please use this
reference and the email address [Eden District Council request email] on any future
correspondence relating to this request.

We aim to respond to your request no later than 30/Apr/2021.

Description of request:

1) How many complaints relating to housing has your organisation received
in the past five years (January 2016 to present)? How many of these cases
are ongoing? [Please could you provide the data for each year e.g. 2016
“X” number of complaints, 2017 “X” number of complaints.]
 
2) How many staff members do you have working as part of your complaints
resolution team or equivalent team?
 
3) How many social housing tenants (council house and housing association
tenants) does your council have? How many social housing
dwellings/properties (council house and housing association
dwellings/properties) does your council have?
 
5) How much money has your organisation spent on housing repairs and
maintenance each year for the past five years (Jan 2016-present)? [Please
could you provide the data for each year e.g. 2016 “X” number, 2017 “X”
number]
 
My preferred format for this data is CSV format.

Whilst it is the Council’s policy to provide information wherever
possible, we need to advise you that there are a number of exemptions
under the Freedom of Information Act 2000 which may prevent the release of
some or all of the information you have requested. Some exemptions are
absolute and some only apply where the public interest in maintaining the
exemption outweighs that in disclosing the information. You will be
informed if this is the case and the reason why.

Once the information has been identified the Authority may also ask that a
fee be paid for processing and delivering the information to you. Details
of any fee to be charged will be notified to you as soon as possible.

Under the terms of the legislation, we have an obligation to respond to
your request within 20 working days from the day after your request was
received.  However, please be aware that some services may experience a
reduction in staffing levels due to absence or because resources have been
diverted to support frontline services to respond to the Covid-19
pandemic. Therefore, in some cases there may be a delay in issuing a
response. In the meantime, you may find some of the information you are
looking for on the searchable Disclosure Log: [1]Responses to Freedom of
Information Requests on our website.

Yours faithfully

Eden District Council

FOI Team

Tel: 01768 817817
Email: [Eden District Council request email]

Town Hall
Penrith
Cumbria CA11 7QF

www.eden.gov.uk

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1. https://www.eden.gov.uk/your-council/cou...

foi, Eden District Council

Dear Will

Freedom of Information Request Relating to Social Housing

Please accept our apologies for the delay in responding to your request which was logged under reference FOI: 07474. We are now in a position to provide a response to your request for information under the provisions of the Freedom of Information Act 2000.

We can confirm that the Council has no housing stock, having transferred it in 1997 and therefore no information is held in connection with your request.

We hope this satisfies your query. However if you are dissatisfied with this response, you can request an internal review under the Council’s Complaints Procedure. To do this, you will need to contact; Assistant Director Governance by email: [email address], or in writing to: Eden District Council, Town Hall, Penrith CA11 7QF, within 40 working days of receipt of this response.

You can also complain to the Information Commissioner (ICO) at: Information Commissioner’s Officer, Wycliffe House, Wilmslow, Cheshire SK9 5AF or by telephoning 0303 123 1113. Generally the ICO cannot make a decision unless you have exhausted the complaints procedure provided by Eden District Council.

Most of the information that we provide in response to Freedom of Information Act 2000 requests will be subject to copyright protection. In most cases the copyright will be owned by Eden District Council. The copyright in other information may be owned by another person or organisation as indicated on the information itself.

You are free to use any of the information supplied for your own non-commercial research or private study purposes. The information may also be used for any other purpose allowed by a limitation or exception in copyright law, such as news reporting. However, any other type of re-use, for example by publishing the information in analogue or digital format, including on the internet, will require the permission of the copyright owner.

Yours sincerely

Eden District Council

FOI team
Eden District Council, Town Hall, Penrith CA11 7QF
Tel: 01768 817817
E-mail: [Eden District Council request email]

www.eden.gov.uk

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