Freedom of Information Request - Social Housing

The request was successful.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Cambridge City Council

1 Attachment

 

Dear Mr Will Tullis,

RFI: 8862   (CCC) Social Housing

Thank you for your request for information. Your request below will be
forwarded to the appropriate department to answer.

1) How many complaints relating to housing has your organisation received
in the past five years (January 2016 to present)? How many of these cases
are ongoing? [Please could you provide the data for each year e.g. 2016
“X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints
resolution team or equivalent team?

3) How many social housing tenants (council house and housing association
tenants) does your council have? How many social housing
dwellings/properties (council house and housing association
dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and
maintenance each year for the past five years (Jan 2016-present)? [Please
could you provide the data for each year e.g. 2016 “X” number, 2017 “X”
number]

My preferred format for this data is CSV format.

Thank you for your Freedom of Information Request. 

 

While we acknowledge your request is important, our teams have taken the
necessary measures to adapt to recent events of COVID-19.

 

Please be aware that given the changing nature of the situation, there may
be a delay in our response time which could exceed the 20 working day
deadline for FOI requests.

 

In the meantime, if you have any questions, please do not hesitate to
contact us via the addresses below.

 

Thank you for your patience and understanding.

Yours sincerely

Information Management Team

3C Shared Services

Email:
For South Cambridgeshire DC - [email address]
For Cambridge City Council -[Cambridge City Council request email]
For Huntingdonshire DC - [email address]

 

3C Shared Services is a strategic partnership between Cambridge City
Council, Huntingdonshire District Council and South Cambridgeshire
District Council

Appeals Process

The Council is committed to transparency and openness, and it is our
intention to comply fully with the laws that govern access to information.
If you have any cause to believe that the terms of the Freedom of
Information Act 2000 are not being met by us, please let us know in the
first instance. If you are still dissatisfied you can address your
complaint to the Information Governance Manager, who will undertake an
Internal Review of your case. Further to this you have the subsequent
option to contact the Information Commissioner’s Office.

Copyright

Provision of this information does not automatically infer the right to
copy publish or alter the information. In most cases the Council will own
the copyright of the information provided here, or the information will be
provided under the Open Government Licence (OGL), but the rights to some
information may belong to a third party and if so a re- use licence may be
required. Please contact us for advice.

Cambridge City Council

1 Attachment

Dear Mr Will Tullis,

 

Re: Request for Information (RFI: 8862)(CCC) Social Housing 1) How many
complaints relat...

 1. How many complaints relating to housing has your organisation received
in the past five years (January 2016 to present)? How many of these
cases are ongoing? [Please could you provide the data for each year
e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

 

 2. How many staff members do you have working as part of your complaints
resolution team or equivalent team?

 

 

 3. How many social housing tenants (council house and housing association
tenants) does your council have? How many social housing
dwellings/properties (council house and housing association
dwellings/properties) does your council have?

 

 4. How much money has your organisation spent on housing repairs and
maintenance each year for the past five years (Jan 2016-present)?
[Please could you provide the data for each year e.g. 2016 “X” number,
2017 “X” number].  

Thank you for your request for information above, which we have dealt with
under the terms of the Freedom of Information Act 2000. I hope the
following will answer your query: 

 1. How many complaints relating to housing has your organisation received
in the past five years (January 2016 to present)? How many of these
cases are ongoing?

2016/17 – Housing Management 139 / Housing Repairs 86

2017/18 – Housing Management 93 / Housing Repairs 89

2018/19 – Housing Management 100 / Housing Repairs 124

2019/20 – Housing Management 98 / Housing Repairs 175

2020/21 – Housing Management 94 / Housing Repairs 169 (please note,
due to current end-of-year reporting, the council is only able to
provide Quarter 1 to 4 data. Not the 20/21 Year End figure.)

The number of current active cases are 6 for Housing Management
Services and 15 for Housing Repairs.

 2. How many staff members do you have working as part of your complaint’s
resolution team or equivalent team?

The responsibility for managing the complaint process and supporting
system (Complaints Tracker) sits with the Business & Development
Manager and Business & Development Officer. Three Executive Support
Officers are responsible for administrating complaints, this includes
triaging the complaint so that it is sent to the correct service. Case
Owners within services are then required to investigate and respond.
There are 340 active Case Owners.

 

 3. How many social housing tenants (council house and housing association
tenants) does your council have? How many social housing
dwellings/properties (council house and housing association
dwellings/properties) does your council have?

As of 15th April 2021, there were 9,161 council house tenants. We only
record the names of the sole tenant (one named tenant) or the joint
tenants (two named tenants). We do not record the number of people
living in the household as a whole. Cambridge City Council does not
have Housing Association properties.

 

Cambridge City Council is responsible for 7,196 council house
properties.

 

 4. How much money has your organisation spent on housing repairs and
maintenance each year for the past five years (Jan 2016 – present)?

Capital Investment in HRA Revenue Works to HRA
4.Year Stock (Excluding New Stock Total For Year
Build)
Not available due to
Apr 20 - Mar current end of year
21 £8,793,929.69 reporting £8,793,929.69
Apr 19 - Mar
20 £10,678,932.97 £10,155,000.00 £20,833,932.97
Apr 18 - Mar
19 £8,794,990.35 £9,769,000.00 £18,563,990.35
Apr 17 - Mar
18 £4,178,857.64 £8,104,000.00 £12,282,857.64
Apr 16 - Mar
17 £6,816,008.14 £7,849,000.00 £14,665,008.14
Total £39,262,718.79 £35,877,000.00

 

Capital Investment is the spend on Housing Revenue Account (HRA)
dwellings, garages and estate. Revenue Works is the spend on planned
repairs and maintenance (including on-cost/overheads) to HRA properties.

We aim to provide a high quality service to you and hope that you are
satisfied with this response. If you have any further questions please do
not hesitate to contact us.

Yours sincerely

Information Management Team

 

3C Shared Services

 

 

Email:

For South Cambridgeshire DC - [email address]

For Cambridge City Council -[Cambridge City Council request email]

For Huntingdonshire DC - [email address]
 

3C Shared Services is a strategic partnership between Cambridge City
Council, Huntingdonshire District Council and South Cambridgeshire
District Council

Appeals Process

The Council is committed to transparency and openness, and it is our
intention to comply fully with the laws that govern access to information.
If you have any cause to believe that the terms of the FOI Act or EIR
Regulations are not being met by us, please let us know in the first
instance. If you are still dissatisfied you can address your complaint to
the Information Governance Manager who will undertake an Internal Review
of your case. Internal review requests should be submitted within two
months of the date of receipt of the response to your original request.
Further to this you have the subsequent option to contact the Information
Commissioner's Office.

Copyright

Provision of this information does not automatically infer the right to
copy publish or alter the information. In most cases the Council will own
the copyright of the information provided here, or the information will be
provided under the Open Government Licence (OGL), but the rights to some
information may belong to a third party and if so a re- use licence may be
required. Please contact us for advice.