Freedom of Information Request - Social Housing

The request was partially successful.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Adult Social Care FOI enquiries, Bromley Borough Council

Dear Requester

This is to confirm your FOI was received today, (copy below).

This email is to acknowledge your request for information (when corresponding the above reference will be used).

We will respond to you as soon as feedback has been obtained, which we hope will be within 20 working days. However, should there be any delays due to resource limitations resulting from COVID we will naturally keep you informed.

Kind regards

FOI Team
Customer Engagement & Complaints
Strategy, Performance and Corporate Transformation Division London Borough of Bromley

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Adult Social Care FOI enquiries, Bromley Borough Council

1 Attachment

Dear Requester

 

Further to your recent FOI enquiry, having completed our enquiries, please
refer to your original email below for responses highlighted in blue.

 

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We trust this completes your FOI enquiry, which has now been closed.

 

Thank you for your request.

 

Regards

 

 

 

FOI Co-ordinator

Strategy, Performance & Corporate Transformation Division

London Borough of Bromley

[1]www.bromley.gov.uk

 

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Please note:

Section 1 of the Freedom of Information Act 2000 (FOIA) places two duties
on public authorities.  Unless exemptions apply, the first duty at Sec
(1)(a) is to confirm or deny whether the information specified in a
request is held.  The second duty at Sec (1)(b) is to disclose information
which is permitted to the public domain and that has been confirmed as
being held.  Where exemptions are relied upon s17 of FOIA requires that we
provide the requester with a notice which: a) states fact b) specifies
exemption(s) in question and c) states (if that would not otherwise be
apparent) why exemption applies.

Section 12 (1) of the Freedom of the Freedom of Information Act states
that a public authority is not obliged to:…. “comply with a request for
information if the authority estimates that the cost of complying with the
request would exceed the appropriate time limit of 18 hours of an officers
time to manually review records, retrieve and collate the data which we
are not obliged to do under the act if to do so would exceed the 18 hour
time limit.

If you are dissatisfied with the handling of your FOI request, you have
the right to ask for us to conduct an internal review.

If you are not content with the outcome of our internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The information Commissioner can be contact on 0303 123 1113 or
01625 545 745.

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