Freedom of Information Request - Social Housing
To whom it may concern,
I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:
1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]
2) How many staff members do you have working as part of your complaints resolution team or equivalent team?
3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?
5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]
My preferred format for this data is CSV format.
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.
If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.
If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.
Thank you for your time and I look forward to your response.
Best wishes,
Will Tullis
Reference: FOI-323019038
Date of request: 06/04/2021
Title of request: Social Housing
Dear Will Tullis,
Babergh and Mid Suffolk Freedom Of Information
Thank you for completing the Freedom of Information Request form.
We have received your request and will respond promptly and in any event
not later than the twentieth working day following the date of receipt.
The 20 working day clock starts the next working day after the request is
received.
Freedom of Information Team
Babergh District Council and Mid Suffolk District Council
If you wish to contact either Babergh District Council or Mid Suffolk
District Council please visit our websites [1]www.babergh.gov.uk or
[2]www.midsuffolk.gov.uk and click on Contact Us.
PLEASE NOTE: THIS EMAIL ADDRESS IS NOT MONITORED, IT IS ONLY FOR THE ISSUE
OF AUTOMATED RESPONSES.
Emails sent to and from this organisation will be monitored in accordance
with the law to ensure compliance with policies and to minimize any
security risks. The information contained in this email or any of its
attachments may be privileged or confidential and is intended for the
exclusive use of the addressee. Any unauthorised use may be unlawful. If
you receive this email by mistake, please advise the sender immediately by
using the reply facility in your email software. Opinions, conclusions and
other information in this email that do not relate to the official
business of Babergh District Council and/or Mid Suffolk District Council
shall be understood as neither given nor endorsed by Babergh District
Council and/or Mid Suffolk District Council.
Babergh District Council and Mid Suffolk District Council (BMSDC) will be
Data Controllers of the information you are providing. As required by the
Data Protection Act 2018 the information will be kept safe, secure,
processed and only shared for those purposes or where it is allowed by
law. In some circumstances however we may need to disclose your personal
details to a third party so that they can provide a service you have
requested, or fulfil a request for information. Any information about you
that we pass to a third party will be held securely by that party, in
accordance with the Data Protection Act 2018 and used only to provide the
services or information you have requested.
For more information on how we do this and your rights in regards to your
personal information and how to access it, visit our website.
References
Visible links
1. http://www.babergh.gov.uk/
2. http://www.midsuffolk.gov.uk/
Dear Babergh District Council,
Is there any update to the request you received on 06/04/21?
Best,
Will Tullis
Dear Mr Tullis,
Thank you for your email.
We apologise for the delay - we are waiting to receive the repairs figures for Q5 and we will then get back to you with our response.
Kind regards,
Data Protection
Tel: 0300 1234000
Email: [email address]
www.babergh.gov.uk www.midsuffolk.gov.uk
Babergh & Mid Suffolk District Councils - Working Together
Endeavour House, 8 Russell Road, Ipswich IP1 2BX
Reference: FOI-323019038
Date of request: 06/04/2021
Title of request: Social Housing
Dear Will Tullis,
Please find attached our response to your request. We apologise for the
delay.
The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Please contact us if you wish to re-use
the information for commercial purposes so that the appropriate licence
can be issued (in some instances a fee will be payable). Additionally, you
must ensure that you gain permission before reproducing any third party
(non Babergh/Mid Suffolk District Council copyright) information.
If you are unhappy with this response you may request an internal review
of this matter via the Council’s corporate complaints procedure. Internal
review requests should be submitted within two months of the date of
receipt of the response. If you are not content with the outcome of the
review you have a right of appeal to the Information Commissioner at the
following address: Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF. Tel: 01625 545 745 Email:
[email address].
Freedom of Information Team
Babergh District Council and Mid Suffolk District Council
If you wish to contact either Babergh District Council or Mid Suffolk
District Council please visit our websites [1]www.babergh.gov.uk or
[2]www.midsuffolk.gov.uk and click on Contact Us.
PLEASE NOTE: THIS EMAIL ADDRESS IS NOT MONITORED, IT IS ONLY FOR THE ISSUE
OF AUTOMATED RESPONSES.
Emails sent to and from this organisation will be monitored in accordance
with the law to ensure compliance with policies and to minimize any
security risks. The information contained in this email or any of its
attachments may be privileged or confidential and is intended for the
exclusive use of the addressee. Any unauthorised use may be unlawful. If
you receive this email by mistake, please advise the sender immediately by
using the reply facility in your email software. Opinions, conclusions and
other information in this email that do not relate to the official
business of Babergh District Council and/or Mid Suffolk District Council
shall be understood as neither given nor endorsed by Babergh District
Council and/or Mid Suffolk District Council.
Babergh District Council and Mid Suffolk District Council (BMSDC) will be
Data Controllers of the information you are providing. As required by the
Data Protection Act 2018 the information will be kept safe, secure,
processed and only shared for those purposes or where it is allowed by
law. In some circumstances however we may need to disclose your personal
details to a third party so that they can provide a service you have
requested, or fulfil a request for information. Any information about you
that we pass to a third party will be held securely by that party, in
accordance with the Data Protection Act 2018 and used only to provide the
services or information you have requested.
For more information on how we do this and your rights in regards to your
personal information and how to access it, visit our website.
References
Visible links
1. http://www.babergh.gov.uk/
2. http://www.midsuffolk.gov.uk/
Dear Babergh District Council,
Thanks for your response to my questions. Please could you revisit the following questions as they have not been answered.
No response was provided to this question:
2) How many staff members do you have working as part of your complaints resolution team or equivalent team?
You have answered the following question with a link, however the information I require is not easily accessible.
Please could you answer the following question with some figures?
5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]
Yours faithfully,
Will Tullis
Dear Sir,
Thank you for your email. Please see our further responses as follows:
2) How many staff members do you have working as part of your complaints resolution team or equivalent team? 1
5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]
£’000
2019-20 3,949
2018-19 3,688
2017-18 3,030
2016-17 2,438
Kind regards,
Data Protection
Tel: 0300 1234000
Email: [email address]
www.babergh.gov.uk www.midsuffolk.gov.uk
Babergh & Mid Suffolk District Councils - Working Together
Endeavour House, 8 Russell Road, Ipswich IP1 2BX
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