Freedom of Information Request - Social Housing

The request was partially successful.

To whom it may concern,

I am writing to you under the Freedom of Information Act 2000 to request the following information from your organisation:

1) How many complaints relating to housing has your organisation received in the past five years (January 2016 to present)? How many of these cases are ongoing? [Please could you provide the data for each year e.g. 2016 “X” number of complaints, 2017 “X” number of complaints.]

2) How many staff members do you have working as part of your complaints resolution team or equivalent team?

3) How many social housing tenants (council house and housing association tenants) does your council have? How many social housing dwellings/properties (council house and housing association dwellings/properties) does your council have?

5) How much money has your organisation spent on housing repairs and maintenance each year for the past five years (Jan 2016-present)? [Please could you provide the data for each year e.g. 2016 “X” number, 2017 “X” number]

My preferred format for this data is CSV format.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

If you can identify any ways that my request could be refined I would be grateful for any further advice and assistance.

If you have any queries please don’t hesitate to contact me via email or phone (07428474415) and I will be very happy to clarify what I am asking for and discuss the request, my details are outlined below.

Thank you for your time and I look forward to your response.

Best wishes,

Will Tullis

Angus Council Information Governance, Angus Council

1 Attachment

Reference: FOI-322159994
Date of request: 02/04/2021
Title of request: Social Housing

Dear Will Tullis,

Thank you for completing the Freedom of Information (FOI) Request form. We
have received your request and will be in touch shortly.

If we are unable to provide you with a response within 20 working days, we
will advise you of this. Please refer to the attachment which gives a
summary of your request and explains your right to ask for a review if you
are unhappy with how the Council is dealing with your request.

Yours sincerely

Information Governance

 

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Angus Council Information Governance, Angus Council

1 Attachment

Reference: FOI-322159994
Date of request: 02/04/2021
Title of request: Social Housing

Dear Will Tullis,

Request for Information

Thank you for your request for information dated 2 April 2021 (received by
the Council that same date) which has been passed to me for attention.

You have requested the following information:

1) How many complaints relating to housing has your organisation received
in the past five years (January 2016 to present)? How many of these cases
are ongoing? [Please could you provide the data for each year e.g. 2016
“X” number of complaints, 2017 “X” number of complaints.]

2016 43 complaints

2017 103 complaints

2018 29 complaints

2019 48 complaints

2020 102 complaints

2) How many staff members do you have working as part of your complaints
resolution team or equivalent team?

N/A - we do not have such a team, complaints are handled by managers who
deal with complaints relating to their service area.

3) How many social housing tenants (council house and housing association
tenants) does your council have? How many social housing
dwellings/properties (council house and housing association
dwellings/properties) does your council have?

Unable to give figures for Housing Associations

Council:

Properties: 7710

Tenancies: 7365

(as at 14/4/2021)

5) How much money has your organisation spent on housing repairs and
maintenance each year for the past five years (Jan 2016-present)? [Please
could you provide the data for each year e.g. 2016 “X” number, 2017 “X”
number]

See attached spreadsheet. Data held for financial years only

In compiling responses to information requests we invariably use
information which is routinely published on the [1]Council’s
website (opens in a new window) or through its [2]Publication Scheme
(opens in a new window). If you require further information please first
check that the information you want is not routinely published as any such
information is exempt from release in terms of Section 25 of the Freedom
of Information (Scotland) Act 2002 or Regulation 6(1)(b) of the
Environmental Information (Scotland) Regulations 2004.

Please note that the information contained in this reply is believed to be
accurate as at today's date (unless otherwise indicated) but no warranty
is given.  Further, Angus Council does not accept liability for any loss,
injury or damage which arises from the use of the information contained in
this reply either by you or by any other party.  Please refer to the
request summary document sent to you as part of your request
acknowledgement which explains your right to ask for a review if you are
unhappy with the Council’s decision on this matter.

If you have any queries, please contact me on [email address] or
mobile 07775 703841

Yours sincerely

Maureen Stronach
Service Development Officer

 

This message is strictly confidential. If you have received this in error,
please inform the sender and remove it from your system. If received in
error you may not copy, print, forward or use it or any attachment in any
way. This message is not capable of creating a legal contract or a binding
representation and does not represent the views of Angus Council. Emails
may be monitored for security and network management reasons. Messages
containing inappropriate content may be intercepted. Angus Council does
not accept any liability for any harm that may be caused to the recipient
system or data on it by this message or any attachment.

References

Visible links
1. Council’s website
https://www.angus.gov.uk/
2. Publication Scheme
https://www.angus.gov.uk/council_and_dem...