Freedom of Information Request - Salesforce
Hello
I'd like to make a freedom of Information request under The Freedom of Information Act 2000 please, as you are publicly run / owned by the UK Government.
I'm looking to understand what your organisation is spending on Salesforce products between the dates 1st August 2019 to 1st August 2023. This includes all quotes (preferably in PDF format) with associated units and discounts relating to the following products -
1. Salesforce Sales Cloud
2. Salesforce Service Cloud
3. Salesforce Revenue Cloud
4. Salesforce Marketing Cloud
5. Pardot
6. Salesforce Experience Cloud
7. Commerce Cloud
8. Salesforce Analytics Cloud
9. Salesforce Apps Cloud
10. Salesforce IoT Cloud
11. Tableau
12. MuleSoft
(these will likely be billed together)
I am investigating your organisation's Salesforce costs against other publicly owned / run organisations in assessing if you are getting value for money from Salesforce.
If you have any questions please let me know.
Kind regards,
Josh
Dear Josh Henderson,
FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION
Thank you for your email requesting information received on 03/08/2023 our
ref FCIR: 47202 relating to spending on Salesforce products.
For your request to be valid your full name must be included in the main
text of the request.
The following link provides guidance on how to make a valid request:
https://www.itspublicknowledge.info/how-...
Your full name can be one of the following combinations: Your first name
and surname (e.g. Jane Smith), or first initial and surname (e.g. J
Smith), or title and surname (e.g. Mrs Smith).
A first name without a full surname is not valid and it is not adequate to
rely on your name being visible in an email address.
Could I therefore ask you to re-submit your request
to [email address] quoting our ref: 47202, to include your
surname in the body of the email.
Yours sincerely
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
══════════════════════════════════════════════════════════════════════════
Dear Josh Henderson,
I refer to your information request received on 03 August 2023 and my
response on 03 August advising your request is not valid.
Can you please confirm you still request the information. If yes, can you
please resubmit your request with a valid full name.
Kind regards,
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
══════════════════════════════════════════════════════════════════════════
From: Rebecca Hooper <[email address]>
Sent: 03 August 2023 15:56
To: [FOI #1012049 email]
<[FOI #1012049 email]>
Subject: No Valid Request FOI - Sales & Marketing Product Costs (FCIR:
47202)
Dear Josh Henderson,
FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION
Thank you for your email requesting information received on 03/08/2023 our
ref FCIR: 47202 relating to spending on Salesforce products.
For your request to be valid your full name must be included in the main
text of the request.
The following link provides guidance on how to make a valid request:
https://www.itspublicknowledge.info/how-...
Your full name can be one of the following combinations: Your first name
and surname (e.g. Jane Smith), or first initial and surname (e.g. J
Smith), or title and surname (e.g. Mrs Smith).
A first name without a full surname is not valid and it is not adequate to
rely on your name being visible in an email address.
Could I therefore ask you to re-submit your request
to [email address] quoting our ref: 47202, to include your
surname in the body of the email.
Yours sincerely
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
══════════════════════════════════════════════════════════════════════════
Dear Josh,
FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION
Thank you for your email requesting information received on 03/08/2023 our
ref FCIR: 47202 relating to spending on Salesforce products.
I refer to the below email trail requesting for your request to be
resubmitted and signed with your full name to enable us to continue with
this as a valid request and I note we have not had a resopnse.
For your request to be valid your full name must be included in the main
text of the request.
The following link provides guidance on how to make a valid request:
https://www.itspublicknowledge.info/how-...
Your full name can be one of the following combinations: Your first name
and surname (e.g. Jane Smith), or first initial and surname (e.g. J
Smith), or title and surname (e.g. Mrs Smith).
A first name without a full surname is not valid and it is not adequate to
rely on your name being visible in an email address.
Could I therefore ask you to re-submit your request
to [email address] quoting our ref: 47202, to include your
surname in the body of the email.
Kind regards,
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
══════════════════════════════════════════════════════════════════════════
From: Rebecca Hooper <[email address]>
Sent: 06 September 2023 16:36
To: [FOI #1012049 email]
<[FOI #1012049 email]>
Subject: Fw: No Valid Request FOI - Sales & Marketing Product Costs (FCIR:
47202)
Dear Josh Henderson,
I refer to your information request received on 03 August 2023 and my
response on 03 August advising your request is not valid.
Can you please confirm you still request the information. If yes, can you
please resubmit your request with a valid full name.
Kind regards,
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
══════════════════════════════════════════════════════════════════════════
From: Rebecca Hooper <[email address]>
Sent: 03 August 2023 15:56
To: [FOI #1012049 email]
<[FOI #1012049 email]>
Subject: No Valid Request FOI - Sales & Marketing Product Costs (FCIR:
47202)
Dear Josh Henderson,
FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION
Thank you for your email requesting information received on 03/08/2023 our
ref FCIR: 47202 relating to spending on Salesforce products.
For your request to be valid your full name must be included in the main
text of the request.
The following link provides guidance on how to make a valid request:
https://www.itspublicknowledge.info/how-...
Your full name can be one of the following combinations: Your first name
and surname (e.g. Jane Smith), or first initial and surname (e.g. J
Smith), or title and surname (e.g. Mrs Smith).
A first name without a full surname is not valid and it is not adequate to
rely on your name being visible in an email address.
Could I therefore ask you to re-submit your request
to [email address] quoting our ref: 47202, to include your
surname in the body of the email.
Yours sincerely
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
══════════════════════════════════════════════════════════════════════════
Dear Josh Henderson,
FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION
I refer to your information request received on 03/08/2023 12:19 our ref
FCIR: 47202 relating to Sales & Marketing Product Costs.
Clarification was sought for a valid name on 03^rd August, 6^th September
and again on 19^th October 2023.
I write to advise you that as we have not received a response from you,
your request for information has now been closed.
If you are dissatisfied with this response, you can ask us to carry out a
review of the decision. You must do this in writing (or other permanent
form) within 40 working days of the date of this email. Your review
should explain why you are dissatisfied with our response and we will
respond to you within 20 working days of receipt. A review should be made
to the Head of Legal & Democratic Services:
Post: Head of Legal & Democratic Services
Finance & Corporate Services
Fife House
North Street
Glenrothes
KY7 5LY
Email: [1][email address]
If you remain dissatisfied following the review stage, you have the right
to appeal to the Scottish Information Commissioner for a decision. Please
refer to the following guidance on how to make a valid appeal:
[2]www.itspublicknowledge.info/Appeal
Yours sincerely
Gail Robertson
Information Specialist
Fife Council
Information Management & Requests Team
External Team tel :- 01592 583530
Please note that due to blended workstyle I am home working (Tues-Fri)
and email contact is best.
════════════════════════════════════════════════════════════════════════
From: Rebecca Hooper <[3][email address]>
Sent: 19 October 2023 14:08
To: [4][FOI #1012049 email]
<[5][FOI #1012049 email]>
Subject: Fw: No Valid Request FOI - Sales & Marketing Product Costs (FCIR:
47202)
Dear Josh,
FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION
Thank you for your email requesting information received on 03/08/2023 our
ref FCIR: 47202 relating to spending on Salesforce products.
I refer to the below email trail requesting for your request to be
resubmitted and signed with your full name to enable us to continue with
this as a valid request and I note we have not had a response.
For your request to be valid your full name must be included in the main
text of the request.
The following link provides guidance on how to make a valid request:
[6]https://www.itspublicknowledge.info/how-...
Your full name can be one of the following combinations: Your first name
and surname (e.g. Jane Smith), or first initial and surname (e.g. J
Smith), or title and surname (e.g. Mrs Smith).
A first name without a full surname is not valid and it is not adequate to
rely on your name being visible in an email address.
Could I therefore ask you to re-submit your request
to [7][email address] quoting our ref: 47202, to include your
surname in the body of the email.
Kind regards,
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
════════════════════════════════════════════════════════════════════════
From: Rebecca Hooper <[8][email address]>
Sent: 06 September 2023 16:36
To: [9][FOI #1012049 email]
<[10][FOI #1012049 email]>
Subject: Fw: No Valid Request FOI - Sales & Marketing Product Costs (FCIR:
47202)
Dear Josh Henderson,
I refer to your information request received on 03 August 2023 and my
response on 03 August advising your request is not valid.
Can you please confirm you still request the information. If yes, can you
please resubmit your request with a valid full name.
Kind regards,
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
════════════════════════════════════════════════════════════════════════
From: Rebecca Hooper <[11][email address]>
Sent: 03 August 2023 15:56
To: [12][FOI #1012049 email]
<[13][FOI #1012049 email]>
Subject: No Valid Request FOI - Sales & Marketing Product Costs (FCIR:
47202)
Dear Josh Henderson,
FREEDOM OF INFORMATION (SCOTLAND) ACT 2002 – REQUEST FOR INFORMATION
Thank you for your email requesting information received on 03/08/2023 our
ref FCIR: 47202 relating to spending on Salesforce products.
For your request to be valid your full name must be included in the main
text of the request.
The following link provides guidance on how to make a valid request:
[14]https://www.itspublicknowledge.info/how-...
Your full name can be one of the following combinations: Your first name
and surname (e.g. Jane Smith), or first initial and surname (e.g. J
Smith), or title and surname (e.g. Mrs Smith).
A first name without a full surname is not valid and it is not adequate to
rely on your name being visible in an email address.
Could I therefore ask you to re-submit your request
to [15][email address] quoting our ref: 47202, to include your
surname in the body of the email.
Yours sincerely
Becca
Information Assistant
Information Management & Requests Team (IMRT)
Fife Council
Fife House
Glenrothes
KY7 5LT
I am working at home and can be contacted by e-mail or by MS Teams.
════════════════════════════════════════════════════════════════════════
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