Freedom of Information Request Regarding Road Defect Policies and Requests
Dear Freedom of Information Officer,
I am writing to request information under the Freedom of Information Act 2000. I would like to obtain details on the local authority's policies and practices concerning road defects.
Specifically, I am requesting information on the following:
1. Definition and classification of Road Defects
a) A definition, a copy of your current policy or a summary of your current policy on what constitutes an actionable defect on the highway that requires inspection, intervention or repair.
b) A definition, a copy of your current policy or a summary of your current policy setting out the classifications of defects on the highway that requires inspection, intervention or repair
2. Timeframes for Addressing Road Defects
o The timeframes set by your authority to (a) respond and to (b) repair for each classification of defect on the highway set out in reply to 1 (b) above
o Your success/compliance rate with regard to timing of repairs in line with your own policy for each classification of defect on the highway
3. Reporting defects
a) Please confirm all means by which you accept reports of Highways defects eg by phone, email, online portal, third party apps etc
b) From which third party apps do you accept reports of Highways defects eg Fill That Hole, Fix My Street, Stantheapp, Love Clean Streets etc
4. Number of Road Defect Requests Received
o Please provide the total number of defect reports received by the local authority between :-
o A) 1 January 2022 – 31 December 2022 inclusive
o B) 1 January 2023 – 31 December 2023 inclusive
o C) 1 January 2024 – 31 October 2024
If possible, please provide this information in a clear and structured format. I would also appreciate any relevant context on the prioritisation criteria used to determine the urgency of repairs.
Thank you for your assistance with this request. I look forward to your response within the statutory 20 working days as outlined by the Freedom of Information Act.
Yours faithfully,
Chris Stevenson
Fletchers Solicitors
Annwyl Miss Stevenson
Diolch am eich cais
Cyfeirnod eich ymholiad yw: FOI22327
Os bydd angen unrhyw wybodaeth ychwanegol arnom er mwyn prosesu eich cais
byddwn yn cysylltu â chi.
Mae’r Cyngor yn ceisio delio â’ch cais o fewn y fframiau amser statudol.
Dyfynnwch y cyfeirnod hwn os oes angen i chi gysylltu â ni yn gysylltiedig
â’ch cais, mae manylion cyswllt y Cyngor isod.
Dear Miss Stevenson
Thank you for your Freedom of Information request relating to Road Defect
Policies and Requests.
Your query has been assigned the Reference: FOI22327
Should we require any additional information in order to process your
request we will contact you.
The Council aims to deal with your request within the statutory
time-frames.
Please quote this reference number if you need to contact us regarding
your request, the Council's contact details are below.
Information Governance Team- Tim Llywodraethu Gwybodaeth
City of Cardiff Council - Cyngor Dinas Caerdydd
Room/Yst 357, County Hall/Neuadd y Sir
Cardiff/Caerdydd
CF10 4UW
[1][Cardiff Council request email] / [email address]
══════════════════════════════════════════════════════════════════════════
Cardiff Council are registered as a Data Controller under the General Data
Protection Regulation and Data Protection Act 2018, your personal
information will be processed in line with this legislation. Processing of
personal data is required to perform a specific task(s) in the public
interest, that is set out by law.
All information will be treated as confidential but may be used by the
Council or disclosed to others when required by law. We use a third party
software provider House on the Hill to process requests for information.
For further information on how House on the Hill manage personal data, you
can view their privacy policy here
[2]https://houseonthehill.com/company/priva...
The data will be securely stored by Cardiff Council for a period no longer
than 3 years. You can contact the Data Protection Officer at
[3][email address]
Further information on how the Council process personal data can be viewed
in our Privacy notice:
https://www.cardiff.gov.uk/ENG/Home/New_...
You can report a concern by visiting the ICO website:
[4]https://ico.org.uk
══════════════════════════════════════════════════════════════════════════
Mae Cyngor Caerdydd wedi cofrestru fel Rheolwr Data dan y Rheoliad Diogelu
Data Cyffredinol a Deddf Diogelu Data 2018, caiff eich gwybodaeth bersonol
ei phrosesu yn unol â’r ddeddfwriaeth hon. Mae angen prosesu data
personol i gyflawni tasg(au) penodol er lles y cyhoedd, a nodir dan y
gyfraith.
Bydd yr holl wybodaeth a roddir yn cael ei thrin yn gyfrinachol ond gall y
Cyngor ei defnyddio neu ei datgelu i eraill os bydd hynny’n ofynnol dan y
gyfraith. Rydym yn defnyddio darparwr meddalwedd trydydd parti House on
the Hill i brosesu ceisiadau am wybodaeth. I gael rhagor o wybodaeth ar
sut mae House on the Hill yn rheoli data personol, gallwch weld eu polisi
preifatrwydd yma https://houseonthehill.com/company/priva...
Caiff y data ei gadw’n ddiogel gan Gyngor Caerdydd am gyfnod o ddim mwy na
3 blynedd. Gallwch gysylltu â’r Swyddog Diogelu Data ar
[email address]
Gallwch weld rhagor o wybodaeth ar sut mae'r Cyngor yn prosesu data
personol ar ein hysbysiad Preifatrwydd:
https://www.cardiff.gov.uk/CYM/Hafan/Ymw...
Gallwch roi gwybod am unrhyw bryder drwy fynd i'r wefan ICO:
[5]https://ico.org.uk
References
Visible links
1. mailto:[Cardiff Council request email] / [email address]
2. https://houseonthehill.com/company/priva...
3. mailto:[email address]
4. https://ico.org.uk/
5. https://ico.org.uk/
Annwyl Miss Stevenson
Rydym wedi atodi ymateb i’ch cais : FOI22327.
Os ydych yn anfodlon ar ymateb y Cyngor mae gennych hawl i ofyn am
adolygiad mewnol.
Os gwnewch hyn bydd angen ei gyfeirio at y Rheolwr Ceisiadau Gwybodaeth,
Tim Llywodraethu Gwybodaeth.
Bydd angen i chi nodi’r rhesymau dros yr adolygiad a sut y credwch nad
yw’r Cyngor wedi cydymffurfio â’r Ddeddf Rhyddid Gwybodaeth.
Dear Miss Stevenson
Please find attached a response to your request : FOI22327.
If you are dissatisfied with the Council’s response you have a right to
request an internal review.
If you request an internal review this will need to be made in writing
addressed to the Information Request Manager, Information Governance Team.
You will need to set out the reasons for the review and how you believe
the Council has not complied with the Freedom of Information Act
Information Governance Team- Tim Llywodraethu Gwybodaeth
City of Cardiff Council - Cyngor Dinas Caerdydd
Room/Yst 357, County Hall/Neuadd y Sir
Cardiff/Caerdydd
CF10 4UW
[1][Cardiff Council request email] / [email address]
══════════════════════════════════════════════════════════════════════════
Cardiff Council are registered as a Data Controller under the General Data
Protection Regulation and Data Protection Act 2018, your personal
information will be processed in line with this legislation. Processing of
personal data is required to perform a specific task(s) in the public
interest, that is set out by law.
All information will be treated as confidential but may be used by the
Council or disclosed to others when required by law. We use a third party
software provider House on the Hill to process requests for information.
For further information on how House on the Hill manage personal data, you
can view their privacy policy here
[2]https://houseonthehill.com/company/priva...
The data will be securely stored by Cardiff Council for a period no longer
than 3 years. You can contact the Data Protection Officer at
[3][email address]
Further information on how the Council process personal data can be viewed
in our Privacy notice:
https://www.cardiff.gov.uk/ENG/Home/New_...
You can report a concern by visiting the ICO website:
[4]https://ico.org.uk
══════════════════════════════════════════════════════════════════════════
Mae Cyngor Caerdydd wedi cofrestru fel Rheolwr Data dan y Rheoliad Diogelu
Data Cyffredinol a Deddf Diogelu Data 2018, caiff eich gwybodaeth bersonol
ei phrosesu yn unol â’r ddeddfwriaeth hon. Mae angen prosesu data
personol i gyflawni tasg(au) penodol er lles y cyhoedd, a nodir dan y
gyfraith.
Bydd yr holl wybodaeth a roddir yn cael ei thrin yn gyfrinachol ond gall y
Cyngor ei defnyddio neu ei datgelu i eraill os bydd hynny’n ofynnol dan y
gyfraith. Rydym yn defnyddio darparwr meddalwedd trydydd parti House on
the Hill i brosesu ceisiadau am wybodaeth. I gael rhagor o wybodaeth ar
sut mae House on the Hill yn rheoli data personol, gallwch weld eu polisi
preifatrwydd yma https://houseonthehill.com/company/priva...
Caiff y data ei gadw’n ddiogel gan Gyngor Caerdydd am gyfnod o ddim mwy na
3 blynedd. Gallwch gysylltu â’r Swyddog Diogelu Data ar
[email address]
Gallwch weld rhagor o wybodaeth ar sut mae'r Cyngor yn prosesu data
personol ar ein hysbysiad Preifatrwydd:
https://www.cardiff.gov.uk/CYM/Hafan/Ymw...
Gallwch roi gwybod am unrhyw bryder drwy fynd i'r wefan ICO:
[5]https://ico.org.uk
References
Visible links
1. mailto:[Cardiff Council request email] / [email address]
2. https://houseonthehill.com/company/priva...
3. mailto:[email address]
4. https://ico.org.uk/
5. https://ico.org.uk/
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