Freedom of Information Request Regarding Road Defect Policies and Requests
Dear Freedom of Information Officer,
I am writing to request information under the Freedom of Information Act 2000. I would like to obtain details on the local authority's policies and practices concerning road defects.
Specifically, I am requesting information on the following:
1. Definition and classification of Road Defects
a) A definition, a copy of your current policy or a summary of your current policy on what constitutes an actionable defect on the highway that requires inspection, intervention or repair.
b) A definition, a copy of your current policy or a summary of your current policy setting out the classifications of defects on the highway that requires inspection, intervention or repair
2. Timeframes for Addressing Road Defects
o The timeframes set by your authority to (a) respond and to (b) repair for each classification of defect on the highway set out in reply to 1 (b) above
o Your success/compliance rate with regard to timing of repairs in line with your own policy for each classification of defect on the highway
3. Reporting defects
a) Please confirm all means by which you accept reports of Highways defects eg by phone, email, online portal, third party apps etc
b) From which third party apps do you accept reports of Highways defects eg Fill That Hole, Fix My Street, Stantheapp, Love Clean Streets etc
4. Number of Road Defect Requests Received
o Please provide the total number of defect reports received by the local authority between :-
o A) 1 January 2022 – 31 December 2022 inclusive
o B) 1 January 2023 – 31 December 2023 inclusive
o C) 1 January 2024 – 31 October 2024
If possible, please provide this information in a clear and structured format. I would also appreciate any relevant context on the prioritisation criteria used to determine the urgency of repairs.
Thank you for your assistance with this request. I look forward to your response within the statutory 20 working days as outlined by the Freedom of Information Act.
Yours faithfully,
Chris Stevenson
Fletchers Solicitors
Thank you for your email.
We will aim to contact you within 3 working days. In the meantime, further
information is provided within the Make a Freedom of Information request
at
[1]https://www.knowsley.gov.uk/your-council...
Kind regards,
Customer Liaison Team
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References
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Dear Chris Stevenson,
Thank you for your email received on 15 November 2024 requesting information about Road Defect Policies and Requests.
Please note you can now log a Freedom of Information request on our online portal on the following link.
https://www.knowsley.gov.uk/your-council...
I have recorded your request for information under reference F2024.11.8403.
This has been passed to the relevant service and you will receive a response by 16 December 2024.
In line with guidance published by the Information Commissioner’s Office, the council may make a charge for the provision of information – for example in order to cover the costs of postage (in line with the relevant postal charges) or charges for printing and copying (which will reflect photocopying charges levied by the council’s public libraries) or if this falls within the regulations of an EIR (Environmental Information).
You will be informed if a fee is to be applied before information is to be provided.
If you need further information please contact me.
Kind regards,
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Knowsley
Merseyside,
Your FOI request has been completed
Dear Chris Stevenson
Your FOI with Reference Number : 8403 has been completed please click on the link
below to view it
[1]https://knowsleytransaction.mendixcloud....
Customer Liaison Team
Knowsley Council
Archway Road
Huyton
Merseyside
L36 9UX
[2]www.knowsley.gov.uk
This e-mail and any attachments are confidential. It may contain
privileged information and is intended for the named recipient(s) only. It
must not be distributed without consent. If you are not one of the
intended recipients, please notify the sender immediately and do not
disclose, distribute, or retain this email or any part of it and do not
take any action based on it.
Unless expressly stated, opinions in this email are those of the
individual sender, and not of Knowsley MBC. Legally binding obligations
can only be created for, or be entered into on behalf of, Knowsley MBC by
duly authorised officers or representatives.
Knowsley MBC excludes any liability whatsoever for any offence caused, any
direct or consequential loss arising from the use, or reliance on, this
e-mail or its contents. We believe but do not warrant that this e-mail and
any attachments are virus free. You must therefore take full
responsibility for virus checking and no responsibility is accepted for
loss or damage arising from viruses or changes made to this message after
it was sent. Knowsley MBC reserves the right to monitor and/or record all
e-mail communications through its network in accordance with relevant
legislation.
References
Visible links
1. https://knowsleytransaction.mendixcloud....
2. http://www.knowsley.gov.uk/
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