Freedom of Information Request – Parking Transactions and Income Data
Dear Sunderland City Council,
I am submitting a formal request under the Freedom of Information Act 2000. I would like to request detailed information on parking within your local authority for the period from April 2023 to March 2024. Please provide responses to the following questions:
1. On-Street Parking Transactions and Revenue
Total Number of On-Street Parking Transactions: Please provide a breakdown of the total number of transactions and ticket sales for on-street parking, including both Pay by Phone and Pay & Display (P&D) Machine transactions
Response:
On-Street Pay by phone Transactions: Please specify the number of on-street parking transactions processed specifically via your Pay By Phone supplier(s).
Response:
Total On-Street Parking Income (Excluding Permits and PCNs): Provide the total on-street parking income for the specified period, excluding income from parking permits and Penalty Charge Notices (PCNs).
Response:
On-Street Pay by phone Income: Specify the total income from on-street parking transactions processed via your Pay By Phone supplier(s).
Response:
2. Off-Street Parking Transactions and Revenue
Total Number of Off-Street Parking Transactions: Please provide the total number of transactions and ticket sales for off-street parking, including both Pay by Phone and Pay & Display (P&D) Machine transactions.
Response:
Off-Street Pay by phone Transactions: Specify the number of off-street parking transactions processed via your Pay By Phone supplier(s).
Response:
Total Off-Street Parking Income (Including VAT, Excluding Permits and PCNs): Provide the total income for off-street parking, including VAT but excluding income from permits and PCNs.
Response:
Off-Street Pay by phone Income: Specify the total income from off-street parking transactions processed via your Pay By Phone supplier(s).
Response:
3. Payment Methods for Parking Transactions
List of Payment Methods: Please provide a complete list of all payment methods currently offered for parking transactions across both on-street and off-street parking, including but not limited to cash, card, contactless, and mobile app options.
Response:
Please indicate the name of the supplier for each payment method e.g Metric, Flow bird, IPS etc.
Response:
Pay by phone Parking: Please provide the name of the ‘pay by phone’ supplier used by the Council today e.g Ringo, Paybyphone, Just park.
Response:
Please confirm the current contract expiry for the Council’s ‘pay by phone’ service, including any extension options that are available / unused
Response:
4. Pay on Foot / Pay on Exit Car Parks
Pay on Foot / Pay on Exit Car Park Overview:
Number of Pay on Foot Car Parks: Confirm the number of car parks within your authority that are equipped with barrier access.
Response:
Total Number of Spaces: Specify the total number of parking spaces available within these barrier-accessed car parks.
Response:
Pay on Foot / Pay on Exit Car Park Transactions:
Total Transactions: Provide the total number of parking transactions and ticket sales within barrier-accessed car parks.
Response:
Income from Pay on Foot Car Parks: Specify the total parking income generated solely from barrier-accessed car parks.
Response:
Equipment Manufacturer: Identify the manufacturer(s) of the barrier equipment currently installed and in use at these car parks.
Response:
5. Future plans
Please could you provide a narrative response outlining any significant changes or procurement exercises that are being considered in the 2025/2026 financial year to the Contracts / suppliers mentioned in this request, for example:
Pay by phone supplier
P&D Machine provision
Pay on Foot / Pay on Exit equipment
Response:
Please could the Council confirm whether they have any plans to join the government’s National Parking Platform in the future?
Response:
Thank you for your time and assistance with this request. I look forward to your response within the statutory timeframe.
Thank you for your request for information concerning Parking Transactions
and Income Data.
Your request has been recorded and your reference number is FOI_8648,
please quote this reference should you need to contact us.
The Council is aware of the importance for dealing with these matters as a
priority and will provide available information within 20 working days,
unless, exceptionally, there is a need to consider whether the information
is exempt from disclosure.
We will contact you again soon in connection with your request.
[1][email address]
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Dear Jamie Scott,
I refer to your recent request for information under the Freedom of
Information Act 2000. I can confirm that the Council does hold this
information, as detailed below.
I am submitting a formal request under the Freedom of Information Act
2000. I would like to request detailed information on parking within your
local authority for the period from April 2023 to March 2024. Please
provide responses to the following questions:
1. On-Street Parking Transactions and Revenue Total Number of On-Street
Parking Transactions: Please provide a breakdown of the total number of
transactions and ticket sales for on-street parking, including both Pay by
Phone and Pay & Display (P&D) Machine transactions
Response: Unable to provide.
On-Street Pay by phone Transactions: Please specify the number of
on-street parking transactions processed specifically via your Pay By
Phone supplier(s).
Response: 122,809
Total On-Street Parking Income (Excluding Permits and PCNs): Provide the
total on-street parking income for the specified period, excluding income
from parking permits and Penalty Charge Notices (PCNs).
Response: £564,300.08
On-Street Pay by phone Income: Specify the total income from on-street
parking transactions processed via your Pay By Phone supplier(s).
Response: £368,554.05
2. Off-Street Parking Transactions and Revenue Total Number of Off-Street
Parking Transactions: Please provide the total number of transactions and
ticket sales for off-street parking, including both Pay by Phone and Pay &
Display (P&D) Machine transactions.
Response Unable to provide.
Off-Street Pay by phone Transactions: Specify the number of off-street
parking transactions processed via your Pay By Phone supplier(s).
Response: 156,696.
Total Off-Street Parking Income (Including VAT, Excluding Permits and
PCNs): Provide the total income for off-street parking, including VAT but
excluding income from permits and PCNs.
Response:£ : £849,033.89
Off-Street Pay by phone Income: Specify the total income from off-street
parking transactions processed via your Pay By Phone supplier(s).
Response:£408,590.20
3. Payment Methods for Parking Transactions List of Payment Methods:
Please provide a complete list of all payment methods currently offered
for parking transactions across both on-street and off-street parking,
including but not limited to cash, card, contactless, and mobile app
options.
Response:
Cash - On Street
Off Street = Cash in surface car parks
Off Street MSCP= Card, contactless, mobile app, Parking Portal
Please indicate the name of the supplier for each payment method e.g
Metric, Flow bird, IPS etc.
Response:
On Street – Flowbird/ RingGo
Off Street – Flowbird/Sagoss/RingGo
Pay by phone Parking: Please provide the name of the ‘pay by phone’
supplier used by the Council today e.g Ringo, Paybyphone, Just park.
Response: RingGo
Please confirm the current contract expiry for the Council’s ‘pay by
phone’ service, including any extension options that are available /
unused
Response: 31/12/2024 to be extended
4. Pay on Foot / Pay on Exit Car Parks
Pay on Foot / Pay on Exit Car Park Overview:
Number of Pay on Foot Car Parks: Confirm the number of car parks within
your authority that are equipped with barrier access.
Response: 3 in Total
Total Number of Spaces: Specify the total number of parking spaces
available within these barrier-accessed car parks.
Response:
St Marys MSCP = 480
Riverside MSCP = 657
Sunniside MSCP = 653
Pay on Foot / Pay on Exit Car Park Transactions:
Total Transactions: Provide the total number of parking transactions and
ticket sales within barrier-accessed car parks.
Response:
St Marys = Unable to provide
Riverside = 12699
Sunniside = Unable to provide
Income from Pay on Foot Car Parks: Specify the total parking income
generated solely from barrier-accessed car parks.
Response:£ £454,676.68.
Equipment Manufacturer: Identify the manufacturer(s) of the barrier
equipment currently installed and in use at these car parks.
Response:
Riverside Sagoss
St Marys Sagoss Oct 2024
Sunniside CAME
5. Future plans
Please could you provide a narrative response outlining any significant
changes or procurement exercises that are being considered in the
2025/2026 financial year to the Contracts / suppliers mentioned in this
request, for example:
Pay by phone supplier
P&D Machine provision
Pay on Foot / Pay on Exit equipment
Response:
P&D Machine provision – Procurement process to upgrade/replace P&D
machines to include cashless payment option- Supplier not identified at
this time.
Pay on Foot / Pay on Exit equipment – Procurement process to upgrade Car
park management systems within Sunniside Car Park- Supplier Sagoss
Please could the Council confirm whether they have any plans to join the
government’s National Parking Platform in the future?
Response: Not at this time.
This information has been provided in response to a Freedom of Information
request and this must be acknowledged in any subsequent use of the
information. In addition, the authority must be notified of any proposed
re-use of this information for commercial or other purposes.
I hope this is satisfactory. If, however, you are dissatisfied with our
response to your request for information, you can ask for the decision to
be reviewed in reply to this letter, however any request for review must
be submitted within 40 days of the date of this freedom of information
response. The review will be removed from the Directorate and coordinated
by the Council’s team of Solicitors. A request for review should be
directed, by email to [1][Sunderland City Council request email] by post
or by hand addressed to Business Support, Sunderland City Council, City
Hall, Plater Way SR1 3DP.
If this fails to resolve your concerns, then you have the right to apply
to the Information Commissioner for a decision
Kind regards
Angela
Angela Snowdon
Programmes and Compliance Officer
City Development Directorate
Sunderland City Council
Email: [2][email address]
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[3]www.sunderland.gov.uk
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