Hi,
Thank you for getting in touch with First Choice Homes.

A member of our Customer Excellence Team will contact you with 2 working
days to discuss your concerns in more detail.

Thank you for your understanding and patience.

Did you know you can also report your own repairs, view your rent account
and send us a message via MyAccount, detail of how to register can be
found on our website www.fcho.co.uk/MyAccount

Here are some useful telephone numbers that might direct you where you
need to go:

In case of an emergency, please use the following numbers (These are also
on our website):

For heating issues, please ring SURE on 03333 212797
For all other emergency repairs, please ring 0161 770 2222
If you need emergency accommodation, please ring 0800 9887061
Emergencies that we will attend are:
Total loss of power
Total loss of water
Insecure property
A request from Greater Manchester Police
Uncontainable leak
Dangerous electrics and/or water on electrics
Unsafe/exposed asbestos

,
,
T: 0161 393 5599
M:
[1]www.fcho.co.uk

[2]Facebook [3]Twitter [4]Instagram [5]LinkedIn

First Choice Homes Oldham is a Charitable Community Benefit Society
registered with the Financial Conduct Authority; company number 31138R at
First Place, 22 Union Street, Oldham OL1 1BE.
This email and its attachments are confidential and are intended for the
individual or entity to which they are addressed only. If this has come to
you in error, please notify the sender immediately and delete this email
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This message does not contain the views and opinions of the company, only
the sender.

References

Visible links
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2. https://www.facebook.com/FirstChoiceHome...
3. https://twitter.com/FirstForFCHO
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Dear Ms Walker,

Freedom of Information Request

I am writing regarding your Freedom of Information Request relating to
Heating Maintenance, Servicing and Installation Services contracts. FCHO
transferred from the ownership of Oldham Council in February 2011. FCHO is
a Co-operative and Community Benefit Society and is registered with the
Financial Conduct Authority as a Mutual Society. FCHO is a ‘not for
profit’ housing association and is an exempt Charity regulated and
accountable to the Regulator of Social Housing. The Freedom of Information
Act 2000 provides public access to information held by public authorities
as defined in section 3 of the Act. Unfortunately, however, First Choice
Homes Oldham is not classed as a public body under the said Act and it is
therefore not legally obliged to provide any information to you.

Yours sincerely,

Anne Challoner

Anne Challoner
Head of Assurance
First Choice Homes Oldham
First Place, 22 Union Street
Oldham, OL1 1BE
T: 0161 393 5573
M: 07917513797
[1]www.fcho.co.uk

[2]Facebook [3]Twitter [4]Instagram [5]LinkedIn

First Choice Homes Oldham is a Charitable Community Benefit Society
registered with the Financial Conduct Authority; company number 31138R at
First Place, 22 Union Street, Oldham OL1 1BE.
This email and its attachments are confidential and are intended for the
individual or entity to which they are addressed only. If this has come to
you in error, please notify the sender immediately and delete this email
from your system.
This message does not contain the views and opinions of the company, only
the sender.

From: Sharon Walker <[6][FOI #1138138 email]>
Sent: Monday, June 10, 2024 3:18 PM
To: Tellus <[7][email address]>
Subject: Freedom of Information request - Freedom of information request -
Heating Maintenance, Servicing and Installation Services

Dear sir/madam,

I would be most grateful if you would provide me, under the Freedom of
Information Act, details in respect to the contract below.

Heating Maintenance, Servicing and Installation Services (AA21810):
[8]https://www.sell2wales.gov.wales/search/...

The details we require are:

• Start date & duration of contract?
• Is there an extension clause in the contract and, if so, the duration of
the extension?
• Has a decision been made yet on whether the contract(s) are being either
extended or renewed?
• What are the contractual performance KPI's for this contract?
• Suppliers who applied for inclusion on each contract and were successful
& not successful at the PQQ & ITT stages
• Actual spend on this contract, from the start of the contract to the
current date
• Could you please provide a copy of the specification given to bidders
for when this contract was last advertised?
• Who is the senior officer (outside of procurement) responsible for this
contract?

Thank you for your help.
Yours sincerely

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Please use this email address for all replies to this request:
[9][FOI #1138138 email]

Is [10][First Choice Homes Oldham request email] the wrong address for Freedom of Information
requests to First Choice Homes Oldham? If so, please contact us using this
form:
[11]https://www.whatdotheyknow.com/change_re...

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the internet. Our privacy and copyright policies:
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For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[13]https://www.whatdotheyknow.com/help/ico-...
[14]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

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References

Visible links
1. http://www.fcho.co.uk/
2. https://www.facebook.com/FirstChoiceHome...
3. https://twitter.com/FirstForFCHO
4. https://www.instagram.com/firstchoicehom...
5. https://www.linkedin.com/company/first-c...
6. mailto:[FOI #1138138 email]
7. mailto:[email address]
8. https://www.sell2wales.gov.wales/search/...
9. mailto:[FOI #1138138 email]
10. mailto:[First Choice Homes Oldham request email]
11. https://www.whatdotheyknow.com/change_re...
12. https://www.whatdotheyknow.com/help/offi...
13. https://www.whatdotheyknow.com/help/ico-...
14. https://www.whatdotheyknow.com/help/ico-...