Dear Raymond,

I am writing to acknowledge your request under the Freedom of Information Act 2000 received by The University of Manchester yesterday, our reference as per the subject line.

The University will respond to your request within 20 working days.

Kind regards

Sharon

Sharon Glen | Information Officer | Information Governance Office | Directorate of Compliance and Risk |Professional Services | G7 Christie Building | The University of Manchester | Oxford Road | Manchester | M13 9PL | www.manchester.ac.uk

Please contact me via Teams or email as I may not be in the office to take your call.

Have you refreshed your Data Protection & Cyber Security training? Details of how staff can access the new course, are on the following IGO StaffNet page: https://www.staffnet.manchester.ac.uk/ig...

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Dear Raymond,

Thank you for your request for information received by The University of
Manchester on 23 March 2023 and please find our responses interleaved
below.

I would like to know, during each of the calendar years 2019, 2020, 2021,
2022, and 2023 (to date)

(i)                  On how many occasions has the University of
Manchester failed to respond to a Freedom of Information Act request
within the statutory 20 working day time limit required by law.

I would like each of (i) and (ii) as an absolute number e.g. 4, and a
percentage e.g. 10% of requests received.

2019: 21 of 649 = 3.2%

Due to a change in reporting system from 2020 onwards, figures are based
on requests closed in that year, rather than requests received in that
year.

2020: 39 of 716 = 5.4%

2021: 74 of 785 = 9.4%

2022: 34 of 734 = 4.6%

2023 (to 29 March): 14 of 174 = 8.0%

(ii)                On how many occasions, when an internal review has
been requested, has the University of Manchester failed to conduct an
internal review and notify the requesting party of the outcome of the
internal review within the 20 working day timeframe mentioned in the ICO
Code of Practice.

I would like each of (i) and (ii) as an absolute number e.g. 4, and a
percentage e.g. 10% of requests received.

NB there is no statutory timescale for an Internal Review and whilst we
endeavour to meet the ICO recommended timescale of 20 working days, this
will depend on our workload and demands at the time.

2019: 22 internal reviews requested – 13 outside of 20 working days =
59.1%

2020: 19 internal reviews requested – 13 outside of 20 working days =
68.4%

2021: 18 internal reviews requested – 14 outside of 20 working days =
77.8%

2022: 18 internal reviews requested – 13 outside of 20 working days =
72.2%

2023 (to 29 March): 2 internal reviews requested – 1 outside of 20 working
days = 50% (1 still within timescale as at 29 March)

I hope that this information is of use to you.

Kind regards

Sharon

Sharon Glen | Information Officer | Information Governance Office |
Directorate of Compliance and Risk |Professional Services | G7 Christie
Building | The University of Manchester | Oxford Road | Manchester | M13
9PL | [1]www.manchester.ac.uk

Please contact me via Teams or email as I may not be in the office to take
your call.

Have you refreshed your Data Protection & Cyber Security training? Details
of how staff can access the new course, are on the following IGO StaffNet
page: [2]https://www.staffnet.manchester.ac.uk/ig...

References

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1. http://www.manchester.ac.uk/
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