Thank you for your email. 

If you have submitted a Freedom of Information Request or Subject Access
Request, please accept this as acknowledgement of your request.   

All other enquiries will be responded to in due course. 

Yours sincerely 

Information Governance Unit  

University Secretary’s Office 

The Palatine Centre
Stockton Road
Durham
DH1 3LE 

w: [1]https://www.dur.ac.uk/university.secreta...

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Dear Raymond Perry

Thank you for your request for information from Durham University.
Colleagues have provided the information below/attached in response to
your questions.

I would like to know, during each of the calendar years 2019, 2020, 2021,
2022, and 2023 (to date)

(i)              On how many occasions has the University of Durham failed
to respond to a Freedom of Information Act request within the statutory 20
working day time limit required by law.

(ii)            On how many occasions, when an internal review has been
requested, has the University of Durham failed to conduct an internal
review and notify the requesting party of the outcome of the internal
review within the 20 working day timeframe mentioned in the ICO Code of
Practice.

I would like each of (i) and (ii) as an absolute number e.g. 4, and a
percentage e.g. 10% of requests received.

It is estimated that the time taken to locate, retrieve and extract the
requested information would exceed the fees limit associated with the
Freedom of Information Act 2000 (FOIA). Under Section 12 of the FOIA, the
University is not obliged to comply with a request for information if the
cost of compliance would exceed a £450 threshold, a figure which equates
to approximately 18 hours of work spent searching/retrieving and
extracting requested information.

As the final question would have taken the total amount of time required
to provide the information over the appropriate limit, as a gesture of
goodwill, provided below is the information in answer to the first three
questions of your request.

Please note the below table does not include Freedom of Information
Requests where extra time has been required to consider the Public
Interest Test and this has been communicated to the requester within 20
working days of the request being submitted as per Section 10(3) of the
Freedom of Information Act.

Year Number of FOI FOI Requests Not Responded to within 20
Requests Working Days
2020 616 36
2021 626 16
2022 615 18
2023 (up to 73 4
22/03/23)

Durham University does not hold this information in percentage format.

If you are dissatisfied with the University’s response to your freedom of
information request, you can ask us to internally review our handling of
your request, including the application of any exemptions applied. This
must be within 40 working days from the date of our response to you.

To do this, please email [1][Durham University request email].

Please state the grounds on which you wish the decision to be reviewed and
enclose any other information that may be useful in considering the matter
further. We aim to inform you of our decision within 20 working days from
the date your request for internal review is received.

If you are not satisfied with the results of the internal review you may
apply to the Information Commissioner's Office for an independent review.

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

[2]www.ico.org.uk

Yours sincerely

Information Governance Unit

Durham University

──────────────────────────────────────────────────────────────────────────

Information Governance Unit, University Secretary’s Office

e: [3][Durham University request email]

──────────────────────────────────────────────────────────────────────────

CONFIDENTIALITY NOTICE:
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recipient, please notify the sender, delete the message from your system
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References

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1. mailto:[Durham University request email]
2. http://www.ico.org.uk/
3. mailto:[Durham University request email]

Dear Raymond Perry

Due to the format of our previous response being altered for publishing on
the whatdotheyknow.com website please find attached a PDF version which
should render properly to avoid any confusion regarding the information
provided.

Yours sincerely

Information Governance Unit

Durham University

──────────────────────────────────────────────────────────────────────────

Information Governance Unit, University Secretary’s Office

e: [1][Durham University request email]

──────────────────────────────────────────────────────────────────────────

CONFIDENTIALITY NOTICE:
This message is intended solely for the addressee(s) in the first instance
and may contain confidential information. If you are not the intended
recipient, please notify the sender, delete the message from your system
immediately and do not disclose the contents to any other party.

References

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1. mailto:[Durham University request email]