Freedom of Information Request - Council Disrepair and Tenant Services

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

Dear Sophie Lucas

Freedom of information request - FOI/11006

Subject: Freedom of Information request - Freedom of Information Request -
Council Disrepair and Tenant Services

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

Dear Sophie Lucas

FOI/11006

Subject: Freedom of Information request - Freedom of Information Request -
Council Disrepair and Tenant Services

Freedom of Information request or EIR

Thank you for your recent request for information. This is to inform you
that we are unable to answer your request based on what you have
requested.

 Could you please clarify in greater detail exactly the information you
are, The service who hold this data have asked if you could provide some
clarification for the following question - 
2. The total compensation paid directly to tenants living in disrepair.

Specifically, Please can you confirm that when you refer to ‘tenants
living in disrepair’ you are referring to tenants that have submitted
Legal Disrepair Claims to Croydon Council?       

Kindly be informed that the time for processing your request stops until
we hear from you.  Please quote the above reference in your correspondence
with us. In some circumstances a fee may be payable and if that is the
case, either myself or a colleague will let you know the likely charges
before proceeding.

If we do not hear from you within the next 20 working days we will close
your request.

Please provide your clarification by responding to this email. Please do
not amend the Subject line.

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[email address]

Dear Sophie Lucas

Request FOI/11006

Further to your request received on 01/11/2024, I confirm that the Council
has now considered your request under the Freedom of Information Act
2000. For ease of reference, I will now address each of your questions in
turn.

I am making this request under the Freedom of Information Act 2000
regarding spending on disrepair claims and tenant services from 1st
November 2023 to 1st November 2024.
Please provide the following information:

1. Total expenditure by the council on legal disrepair claims during this
period.

Data can’t be released from the current Financial Year as it has not been
closed out and audited yet and, therefore, the exemption ‘Section 22 -
information intended for future publication’ applies. In respect of
Section 22, this information is exempt if the information is held by the
public authority with a view to its publication, by the authority or any
other person, at some future date and that it is reasonable in all the
circumstances that the information should be withheld from disclosure
until the audit process is complete.

2. The total compensation paid directly to tenants living in disrepair.

This question requires clarification. It does not specially refer to the
stated period and, therefore, it needs clarifying with the requester,
otherwise we are likely to not be obliged to comply with it under Section
12 FOIA.

3. A monthly breakdown of tenant boiler breakdown reports and repairs for:
- November 2023
- December 2023
- January 2024
- February 2024

We do not measure boiler breakdown separately. Total number of all
responsive gas repairs orders raised during the months are as follows:
 

Month Gas repairs orders
November 2023 1337
December 2023 997
January 2024 1337
February 2024 1306

4. The average wait time for addressing a boiler breakdown from the time
of the initial report to full resolution during each of these months.
 
We do not measure boiler breakdown separately. The average number of days
taken to complete responsive gas repairs jobs during the months are as
follows:
 

Months Average of No Working Days
November 2023 3.70
December 2023 4.98
January 2024 3.51
February 2024 3.64

If you categorise boiler issues or disrepair claims differently within
your data, please include definitions or clarifications to help interpret
these figures.
 

The Council publishes Access to Information requests and responses on its
online Disclosure Log. (Any request included within this log will be
anonymised appropriately)

To view the Council’s Disclosure Log, please visit our website available
here:

[1]The Freedom of Information (FOI) Act | Croydon Council
(disclosure-log.co.uk)

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act, you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

Email:        [2][email address]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

8 Mint Walk

Croydon, CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF

Yours sincerely,

Information Team

Croydon Digital Services

Assistant Chief Executive Directorate

Bernard Wetherill House,

Mint Walk,

Croydon,

CR0 1EA

[3][email address]

[4][email address]

References

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