Freedom of Information Request about the toilet facilities in London

Response to this request is long overdue. By law, under all circumstances, Waltham Forest Borough Council should have responded by now (details). You can complain by requesting an internal review.

Dear Waltham Forest Borough Council,

I am writing for a formal request of information under the Freedom of Information Act 2000 (FOIA 2000), regarding the toilet facilities in the boroughs of London. Please provide me details of the following questions:

1. How many public toilets are available in your council’s borough?
2. How much did your council spend in maintenance of the public toilets, cleaners etc., during the last financial year 2018/2019?
3. Does your council pay to Transport for London for the toilet services? If yes, how much was this last financial year 2018/2019?
4. How many toilets are out of service in your borough?
5. How many reports for antisocial behaviors have been made during last year, that happened on toilets, and how many toilets have been closed for antisocial behavior or vandalism?

Please give me an accurate answer, in a spreadsheet format, NOT TEXT or PDF, as I need to analyze the data.

Your faithfully,

Santino Pani

Information Officer | Waltham Forest Council, Waltham Forest Borough Council

Re: "Freedom of Information request - Freedom of Information Request about
the toilet facilities "
Reference: FOI161335041
Date of request: 2019-12-09 10:56:48

Dear Santino Pani,

Thank you for your recent request for information. Your request has been
received and we are dealing with it under the terms of the Freedom of
Information Act (2000), and in line with the Council's policy and
protocols.

In some circumstances a fee may be payable and if that is the case, we
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

If you have any queries about this message, please contact us via email
at: [1][email address] or by post at:

The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF

Please remember to quote the reference number above in any future
communications.

Kind regards,

The Information Officer
The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF
CONFIDENTIALITY NOTICE: The information contained in this e-mail is
intended only for the addressee(s). It may contain privileged and
confidential information and, if you are not the intended recipient, you
must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.

References

Visible links
1. mailto:[email address]?subject=FOI%20Query

Information Officer | Waltham Forest Council, Waltham Forest Borough Council

Re: FOI Response FOI161335041 "Freedom of Information request - Freedom of
Information Request about the toilet facilities ".

Dear Santino Pani,

I am writing to confirm that the Council has now completed its search for
the information which you requested on 9th December 2019 about Freedom of
Information request - Freedom of Information Request about the toilet
facilities .

The information supplied has been provided by the department responsible
for the service delivery.

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and for
the purposes of news reporting. Any other reuse, for example commercial
publication, would require the permission of the copyright holder.

Please see attached spreadsheet regarding public toilets Waltham forest.

[1]Public toilets Waltham Forest

If you are unhappy with the service you have received in relation to your
request and wish to request a review of our decision, you should contact
us via e-mail at:[2][email address] or by post:

The London Borough of Waltham Forest
The Information Officer
Town Hall
Forest Road
London
E17 4JA

Please remember to quote the reference number FOI161335041 in any future
communications.

If you are not content with the outcome your review, you may apply
directly to the Information Commissioner's Office (ICO) for a decision.
Generally, the ICO cannot make a decision unless you have exhausted the
complaints procedure provided by the Council.

Kind regards,
The Information Officer

Kind regards,

The Information Officer
The London Borough of Waltham Forest
Town Hall
Forest Road
London
E17 4JF
CONFIDENTIALITY NOTICE: The information contained in this e-mail is
intended only for the addressee(s). It may contain privileged and
confidential information and, if you are not the intended recipient, you
must not read, copy or distribute it, nor take any action in reliance upon
it. If you have received this e-mail in error, please inform the sender as
soon as possible and delete the e-mail from your computer. E-mail may be
corrupted or altered during or after transmission. We accept no
responsibility for changes made to this e-mail after it was sent. Whilst
we take reasonable steps to identify software viruses, any attachments to
this email may contain viruses which our anti-virus software has failed to
identify. No liability is accepted for such viruses, and we therefore
recommend that you carry out your own anti-virus checks before opening any
attachments. Information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000 or the Environmental
Information Regulations 2004.

References

Visible links
1. https://apps-waltham-forest.s3.amazonaws... Public Toilets WF.xlsx
2. mailto:[email address]

Dear Information Officer | Waltham Forest Council,

There are no attached documents on your response. Please ensure you have checked it, and that is a spreadhseet format, suitable for data analysis. It should be a XLSX or CSV file, and it should contain the data's in numbers, not comments as many councils are erroneausly providing.

1. Numbers of toilets in your boroughs (it means only the toilets on public spaces such as parks or roads, that are managed by your council, not private ones)
2. Expenses for toilets cleanings between 2018/2019
3. How much you pay to TFL for toilets facilities inside the TFL Network
4. How many toilets are/were out of service during the above mentioned period (2018/2019)?
5. How many reports for ASB did you receive, and eventually how many toilets have been close for ASB?

Yours sincerely,

Santino Pani

Information Officer, Waltham Forest Borough Council

3 Attachments

Dear Santino Pani

 

I am sorry that you did not receive the attachment referred to in our
response. There appeared to be a system error which prevented it from
uploading. I have managed to retrieve the spreadsheet which is attached to
this email. I can also confirm that this Borough does not have any public
toilets.

 

 

Kind Regards

 

Oluwatoyin Cornwall (Toyin)

 

Customer Service and Business Support Officer| Resident Services

London Borough of Waltham Forest

Telephone: 0208 496 6616

[1]www.walthamforest.gov.uk

 Follow us [2]@wfcouncil

 

 

Our ambition is that everybody in Waltham Forest enjoys a quality life.

 

[3]cid:image001.jpg@01D53BE5.176BADA0[4]cid:image002.jpg@01D53BE5.176BADA0

 

 

 

From: Santino Pani <[FOI #625568 email]>
Sent: 30 December 2019 16:25
To: Information Officer <[email address]>
Subject: Re: FOI response FOI161335041 "Freedom of Information request -
Freedom of Information Request about the toilet facilities "

 

Dear Information Officer | Waltham Forest Council,

There are no attached documents on your response. Please ensure you have
checked it, and that is a spreadhseet format, suitable for data analysis.
It should be a XLSX or CSV file, and it should contain the data's in
numbers, not comments as many councils are erroneausly providing.

1. Numbers of toilets in your boroughs (it means only the toilets on
public spaces such as parks or roads, that are managed by your council,
not private ones)
2. Expenses for toilets cleanings between 2018/2019
3. How much you pay to TFL for toilets facilities inside the TFL Network
4. How many toilets are/were out of service during the above mentioned
period (2018/2019)?
5. How many reports for ASB did you receive, and eventually how many
toilets have been close for ASB?

Yours sincerely,

Santino Pani

show quoted sections

Dear Information Officer,

It seems you are joking me. I am conducting this research for journalists purposes, and it will appear on a news website. Further, your response appears publicly on the website where I made you the request. Your way to conduct does not comply with the standards of a FOI officer, as you cannot joke people.
I just visited your council's website, and it shows clearly that your answer is completely wrong, and I need the data I requested. I am not contacting you to waste my time.
Now please pass your request to your FOI Review team. They have 20 working days to respond me.
Otherwise I will contact the ICO Office.
Regards,

Santino Pani

Information Officer, Waltham Forest Borough Council

2 Attachments

Dear Santino Pani

 

Thank you for your email, I will pass this onto the service who provided
the information for FOI161335041.

 

For clarification, are you enquiring about the number of community toilets
that are signed up to this council run scheme? This is the scheme
mentioned on our website. Our response was specific to council run
facilities of which we have none.

 

Kind Regards

 

Oluwatoyin Cornwall (Toyin)

 

Customer Service and Business Support Officer| Resident Services

London Borough of Waltham Forest

Telephone: 0208 496 6616

[1]www.walthamforest.gov.uk

 Follow us [2]@wfcouncil

 

 

Our ambition is that everybody in Waltham Forest enjoys a quality life.

 

[3]cid:image001.jpg@01D53BE5.176BADA0[4]cid:image002.jpg@01D53BE5.176BADA0

 

 

 

 

 

 

From: Santino Pani <[FOI #625568 email]>
Sent: 30 December 2019 18:59
To: Information Officer <[email address]>
Subject: Internal review of Freedom of Information request - Freedom of
Information Request about the toilet facilities in London

 

Dear Information Officer,

It seems you are joking me. I am conducting this research for journalists
purposes, and it will appear on a news website. Further, your response
appears publicly on the website where I made you the request. Your way to
conduct does not comply with the standards of a FOI officer, as you cannot
joke people.
I just visited your council's website, and it shows clearly that your
answer is completely wrong, and I need the data I requested. I am not
contacting you to waste my time.
Now please pass your request to your FOI Review team. They have 20 working
days to respond me.
Otherwise I will contact the ICO Office.
Regards,

Santino Pani

show quoted sections

Dear Information Officer,

It seems you want really to fool me. I asked you to pass the request to your FOI REVIEW TEAM, not to the person who dealt with it. It is my right to ask you that, and if I don't get the information asked, I will contact directly the ICo.

Santino Pani

Information Officer, Waltham Forest Borough Council

2 Attachments

Dear Santino Pani

 

Thank you for your email. Please be advised that your request for a review
is being actioned, however the Information officer must work closely with
the service area to achieve a satisfactory outcome.

 

My previous email asked for clarification of whether your request is about
the number of businesses signed up to the council run community toilet
scheme. This information will be helpful in the review of your case.

 

 

Kind Regards

 

Oluwatoyin Cornwall (Toyin)

 

Customer Service and Business Support Officer| Resident Services

London Borough of Waltham Forest

Telephone: 0208 496 6616

[1]www.walthamforest.gov.uk

 Follow us [2]@wfcouncil

 

 

Our ambition is that everybody in Waltham Forest enjoys a quality life.

 

[3]cid:image001.jpg@01D53BE5.176BADA0[4]cid:image002.jpg@01D53BE5.176BADA0

 

 

 

 

From: Santino Pani <[FOI #625568 email]>
Sent: 01 January 2020 15:44
To: Information Officer <[email address]>
Subject: Internal review of Freedom of Information request - Freedom of
Information Request about the toilet facilities in London

 

Dear Information Officer,

It seems you want really to fool me. I asked you to pass the request to
your FOI REVIEW TEAM, not to the person who dealt with it. It is my right
to ask you that, and if I don't get the information asked, I will contact
directly the ICo.

Santino Pani

show quoted sections