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Freedom of Information Request about the toilet facilities in London

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Dear Merton Borough Council,

I am writing for a formal request of information under the Freedom of Information Act 2000 (FOIA 2000), regarding the toilet facilities in the boroughs of London. Please provide me details of the following questions:

1. How many public toilets are available in your council’s borough?
2. How much did your council spend in maintenance of the public toilets, cleaners etc., during the last financial year 2018/2019?
3. Does your council pay to Transport for London for the toilet services? If yes, how much was this last financial year 2018/2019?
4. How many toilets are out of service in your borough?
5. How many reports for antisocial behaviors have been made during last year, that happened on toilets, and how many toilets have been closed for antisocial behavior or vandalism?

Please give me an accurate answer, in a spreadsheet format, NOT TEXT or PDF, as I need to analyze the data.

Your faithfully,

Santino Pani

foi, Merton Borough Council

Thank you for your email message. We aim to respond to all requests under
the Freedom of Information Act 2000 and Environmental Information
Regulations 2004 within 20 working days.
More information about the way we deal with information requests is on our
web site at [1]www.merton.gov.uk/foi.
 
Information Governance Team
London Borough of Merton.
020 8545 4634
 
 
 

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References

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1. file:///tmp/www.merton.gov.uk/foi

Foi Responses, Merton Borough Council

1 Attachment

 

 

Dear Santino Pani

Freedom of Information Act 2000 / Environmental Information Regulations
2004 Information request

 

We have now considered your information request as set out below. 

 

You asked:

 

I am writing for a formal request of information under the Freedom of
Information Act 2000 (FOIA 2000), regarding the toilet facilities in the
boroughs of London. Please provide me details of the following questions:

 

1. How many public toilets are available in your council’s borough?

2. How much did your council spend in maintenance of the public toilets,
cleaners etc., during the last financial year 2018/2019?

3. Does your council pay to Transport for London for the toilet services?
If yes, how much was this last financial year 2018/2019?

4. How many toilets are out of service in your borough?

5. How many reports for antisocial behaviors have been made during last
year, that happened on toilets, and how many toilets have been closed for
antisocial behavior or vandalism?

 

Our response:

 

     Parks and Open Spaces response:

 

1. How many public toilets are available in your council’s borough?
 Please see attached.

2. How much did your council spend in maintenance of the public toilets,
cleaners etc., during the last financial year 2018/2019? We do not record
specific costs in relation to toilet

maintenance.

3. Does your council pay to Transport for London for the toilet services?
If yes, how much was this last financial year 2018/2019? Nil

4. How many toilets are out of service in your borough? 0

5. How many reports for antisocial behaviors have been made during last
year, that happened on toilets, and how many toilets have been closed for
antisocial behavior or vandalism?  We do not record ASB (Anti-Social
Behaviour) issues in toilets specifically. We have not closed any toilets
as a consequence of ASB during the past 10 years.

 

 

     Toilets at the Civic Centre, Morden:

 

1.    How many public toilets are available in your council’s borough? We
have public toilets at the civic centre, consisting of separate male,
female and accessible toilet  facilities. 

2.    How much did your council spend in maintenance of the public
toilets, cleaners etc., during the last financial year 2018/2019?  Cost of
maintenance is absorbed within the overall running costs and impossible to
separate.

3.    Does your council pay to Transport for London for the toilet
services? If yes, how much was this last financial year 2018/2019? N/A

4.    How many toilets are out of service in your borough? The civic
centre public toilets were out of use for a period between February and
April 2019 to allow for a full refurbishment of the facilities.

5.    How many reports for antisocial behaviours have been made during
last year, that happened on toilets, and how many toilets have been closed
for antisocial behaviour or vandalism? None.

 

If you have any queries or concerns about this please contact us.

 

If you are dissatisfied with the handling of your request or wish to
appeal against the decision to exempt any part of your request, you should
request an Internal Review at [1][Merton Borough Council request email] or write in to Freedom
of Information team, Merton Council, Civic Centre, Morden, SM4 5DX.

 

If you escalate to the Information Commissioners Office (ICO) without
following the council’s internal review process, the ICO will refer you
back to the council to enable the correct process to be followed.

 

You can also appeal to the Information Commissioner at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.  Telephone:  0303 123 1113.  Website: [2]www.ico.org.uk

 

There is no charge for making an appeal.

 

Yours sincerely

 

 

Information Governance

Information Team

Merton Council

 

 

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References

Visible links
1. mailto:[Merton Borough Council request email]
2. http://www.ico.org.uk/

Dear Foi Responses,

Thank you for your response, and for providing a list of the toilets in your borough. However, I asked for the data in numbers. The response had to be on a spreadhseet format, so that I could analyze it, and compare with those of other councils. This request was directed to all 32 councils in London, and if everybody answers like yours response, I have to spend lots of time to convert the data.
You also are spending more time on answering in this way instead of how it should be.

On question 2, can you privde me the ammount of expenses that are related to this subject? I suppose it should be 'Waste and Recycling", or similar.

Yours sincerely,

Santino Pani

Foi Responses, Merton Borough Council

Thank you for your message.

 

If you have copied us in on your response to an FOI request, we will store
a copy and close the entry in the FOI log.

To try and reduce the number of further FOI requests received, the council
is looking to increase the amount of information that it publishes
regularly, and which is signposted from the Open Data pages of our web
site.

 

If you think it would help to publish regularly the information you have
provided, please forward this message to [email address]
quoting the FOI request number and we will get in touch with you.

 

Thanks.

 

Information Governance Team.

 

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Michael Cook, Merton Borough Council

Dear Mr Pani,

 

Thank you for your email. Merton Council does not hold costs specifically
for the maintenance of public toilets. These costs are covered as part of
wider overall budgets and as such we are unable to differentiate them.   

 

Kind regards

 

Michael Cook

 

Michael Cook

Information Governance Officer

Information Governance Team

Merton Council

www.merton.gov.uk

 

 

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Dear Michael Cook,

Sorry for insisting, but the question about maintentance costs on Q.2 is the most important for my research, and I find very strange that your council does not have a voice for this in your budgets.

Please provide me the budgets that are related to this subject.
I was trying to find it in your website, but it seems your council does not publish any budget.

If you can't answer, please pass the request to your Internal Review team.

Thank you, ,

Santino Pani

foi, Merton Borough Council

Dear Mr Pani

 

Freedom of Information 2000 /Environmental Information Regulation request
2004 F13569

 

We have now considered your request for information as set in your email
below.

 

Thank you for your enquiry. Unfortunately the information that you have
requested is not held by the London Borough of Merton. As previously
advised the cost of this work is covered by the overall maintenance
budget. The service is provided as part of that budget and does not have
an individual allocated amount.

 

For example, using ficticuous amounts, the budget to clean the civic
centre is £10,000. This covers cleaning and maintenance of the toilets,
the desks, the carpets, the communal areas, the waiting area. No singular
cost is attached to any of these individual functions.

 

If you still wish to advance this response to an Internal Review please
let me know and I will arrange for this. Please be aware though that the
response you are likely to receive will be to reiterate that this
information is not held.

 

If you are dissatisfied with the handling of your request or wish to
appeal against the decision to exempt any part of your request, you should
request an Internal Review at [1][Merton Borough Council request email] or write in to Freedom
of Information team, Merton Council, Civic Centre, Morden, SM4 5DX.

 

If you escalate to the Information Commissioners Office (ICO) without
following the council’s internal review process, the ICO will refer you
back to the council to enable the correct process to be followed.

 

You can also appeal to the Information Commissioner at: Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.  Telephone:  0303 123 1113.  Website: [2]www.ico.org.uk

 

Kind regards

 

Michael Cook

 

 

Michael Cook

Information Governance Officer

Information Governance Team

Merton Council

[3]www.merton.gov.uk

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Dear foi,

I already advised to pass the request to your FOI review team, if you could not provide me the relevant data requested. So please pass this request to your review team now.

I want see what is the total budget for related expenses, same as you found those of the Civic Centre.

Yours sincerely,

Santino Pani

foi, Merton Borough Council

Thank you for your email message. We aim to respond to all requests under
the Freedom of Information Act 2000 and Environmental Information
Regulations 2004 within 20 working days.
More information about the way we deal with information requests is on our
web site at [1]www.merton.gov.uk/foi.
 
Information Governance Team
London Borough of Merton.
020 8545 4634
 
 
 

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References

Visible links
1. file:///tmp/www.merton.gov.uk/foi

foi, Merton Borough Council

Dear Mr Pani

 

Thank you for your email. I will arrange for this request to be reviewed.

 

Please be aware that the figure given in the request below was fictitious
as detailed in the response. This was used by way of an example.

 

Kind regards

 

Michael Cook

 

Michael Cook

Information Governance Officer

Information Governance Team

Merton Council

www.merton.gov.uk

 

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Claire Williams, Merton Borough Council

1 Attachment

I refer to your email dated 23.01.20  by which you have requested the
London Borough of Merton  (the Council) to undertake an internal review of
the response you received to your request for information under Freedom of
Information Act 2000.

 

Please note I have now been instructed to undertake the Review on behalf
of the Council.

 

I am due to complete the Review and issue a decision letter by 20.02.20. 
  If for any reason I am unable to achieve this target date I will contact
you and provide and update.

 

 

Claire Williams

 

Communities & Environment Team

• Housing • Debt • Litigation • Enforcement • Planning & Highways •
Licensing •

 

South London Legal Partnership

Gifford House,

67c St Helier Avenue,

Morden, SM4 6HY

DX 161030 Morden 3

 

 

[1]Sig

 

 

 

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Claire Williams, Merton Borough Council

2 Attachments

Dear Mr Pani

 

I write further to my email of 18.02.20 and attach a copy of the review
decision letter.

 

Yours sincerely

 

Claire Williams

 

Communities & Environment Team

• Housing • Debt • Litigation • Enforcement • Planning & Highways •
Licensing •

 

South London Legal Partnership

Gifford House,

67c St Helier Avenue,

Morden, SM4 6HY

DX 161030 Morden 3

 

 

[1]Sig

 

 

 

 

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We don't know whether the most recent response to this request contains information or not – if you are Santino Pani please sign in and let everyone know.