Freedom of Information Request about the toilet facilities in London

The request was successful.

Dear Hillingdon Borough Council,

I am writing for a formal request of information under the Freedom of Information Act 2000 (FOIA 2000), regarding the toilet facilities in the boroughs of London. Please provide me details of the following questions:

1. How many public toilets are available in your council’s borough?
2. How much did your council spend in maintenance of the public toilets, cleaners etc, during the last financial year 2018/2019?
3. Does your council pay to Transport for London for the toilet services? If yes, how much was this last financial year 2018/2019?
4. How many toilets are out of service in your borough?
5. How many reports for antisocial behaviors have been made during last year, that happened on toilets, and how many toilets have been closed for antisocial behavior or vandalism?

Please give me an accurate answer, in a spreadsheet format, NOT TEXT or PDF, as I need to analyze the data’s.

Yours faithfully,

Santino Pani

Residents Services FOI, Hillingdon Borough Council

Dear Santino Pani,
I am writing in response to your request for information under the Freedom
of Information Act 2000, received 01/12/2019.

 

Under the Freedom of Information Act 2000 we have 20 working days to
respond to your requests. Therefore the deadline for our response
is 31/12/2019.

 

If we require further information or clarification from you in order to
assist us in responding to your request, or if we require a fee to be paid
before we can respond we will contact you shortly.

Kind regards,

Michelle Barber

 

Members Enquiry & FOI Liaison Officer

Residents Services

London Borough of Hillingdon

3S/03 Civic Centre

Tel: 01895 277274 Extn: 7274

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FOI ., Hillingdon Borough Council

Dear Mr Pani

I am writing in response to your request for information below.

 

Please see the council's response below

 

1. How many public toilets are available in your council’s borough?  10  

2. How much did your council spend in maintenance of the public toilets,
cleaners etc, during the last financial year 2018/2019?  £219,903 

Please note that an element of this spend related to rental of several
automated public convenience units. Invoices presented by the supplier do
not provide a split between cleaning/maintenance and rental.

3. Does your council pay to Transport for London for the toilet services?
If yes, how much was this last financial year 2018/2019? Yes - £300

4. How many toilets are out of service in your borough? None

5. How many reports for antisocial behaviors have been made during last
year, that happened on toilets, and how many toilets have been closed for
antisocial behavior or vandalism? Unforunately, we do not hold this
information.  

 

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Kind regards

 

Rukhsana Hussain

Information Governance Lawyer | London Borough of Hillingdon | Legal
Services 3E/04
Tel: 01895  556351 | Fax: 01895 250784
| E-mail: [2][email address]

 

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Dear FOI ,

Thank you for your response. I am satisfied of almost all response. I am just struggling about the answer of Q.5; As you stated that you don't hold records for ASB, if it is because there were no such incidents, the data would show as NUL(0); i.e if in your borough ASB happen really rarely, like 1 in ten years, the data would be irrelevant; But if instead they happen so many incidents, then the matter would change completely.
Therefore, as I am conducting a research for a news website, on which all 32 councils in London are involved, the data I am collecting must be as accurate as possible.
Can you find why this data is not held, eventually asking to the who is on duty of this kind of records?
Otherwise in my report I should write that the data was not provided.

Another thing: I asked you to provide me the data’s in a spreadsheet format, that should had been a XLSX file, so that I could analyse the data and compare it with the ones from other councils. Why you instead wrote the information on a simple text?

Thank you very much

Santino Pani

FOI ., Hillingdon Borough Council

Dear  Santino Pani,
Thank you for your email.
We will revert back to you with the response in an excel format and
apologise for any inconvenience caused. 
In respect of your other query, we understand from the ASB team that they
do not record the information in the format you have requested and that it
would accordingly not be possible to manually extract this information.
Due to the types of offences that occur in public toilets generally, these
would be matters for the Police and they would take the lead and hold any
data on this type of offences.  

If you have any queries regarding this matter please do not hesitate to
contact me.

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Kind regards

Michelle Barber (On behalf of)

 

Data Protection &

Freedom of Information Officer
Legal Services (3E 04)
London Borough of Hillingdon
Civic Centre
High Street
Uxbridge
UB8 1UW

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FOI ., Hillingdon Borough Council

1 Attachment

Dear  Santino Pani, 
I am writing further to the below email
Please see attached the requested information in an excel format

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St, Uxbridge,
UB8 1UW (or via email to [1][Hillingdon Borough Council request email] marked for the attention
of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Kind Regards 
Data Protection &
Freedom of Information Officer
Legal Services (3E 04)
London Borough of Hillingdon
Civic Centre
High Street
Uxbridge
UB8 1UW
T: 01895  556351
On Tue, 28 Jan 2020 at 16:15, FOI . <[2][Hillingdon Borough Council request email]> wrote:

Dear  Santino Pani,
Thank you for your email.
We will revert back to you with the response in an excel format and
apologise for any inconvenience caused. 
In respect of your other query, we understand from the ASB team that
they do not record the information in the format you have requested and
that it would accordingly not be possible to manually extract this
information. Due to the types of offences that occur in public toilets
generally, these would be matters for the Police and they would take the
lead and hold any data on this type of offences.  

If you have any queries regarding this matter please do not hesitate to
contact me.

If you wish to request an internal review of our response you should
write, within 2 months, to:

Office Managing Partner, Legal Services, Civic Centre, High St,
Uxbridge, UB8 1UW (or via email to [3][Hillingdon Borough Council request email] marked for
the attention of the Office Managing Partner).

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Kind regards

Michelle Barber (On behalf of)

 

Data Protection &

Freedom of Information Officer
Legal Services (3E 04)
London Borough of Hillingdon
Civic Centre
High Street
Uxbridge
UB8 1UW

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Dear FOI .,

Thank you for your response. I can now close the request.

Yours sincerely,

Santino Pani