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Freedom of Information Request about the toilet facilities in London

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Dear Havering Borough Council,

I am writing for a formal request of information under the Freedom of Information Act 2000 (FOIA 2000), regarding the toilet facilities in the boroughs of London. Please provide me details of the following questions:

1. How many public toilets are available in your council’s borough?
2. How much did your council spend in maintenance of the public toilets, cleaners etc, during the last financial year 2018/2019?
3. Does your council pay to Transport for London for the toilet services? If yes, how much was this last financial year 2018/2019?
4. How many toilets are out of service in your borough?
5. How many reports for antisocial behaviors have been made during last year, that happened on toilets, and how many toilets have been closed for antisocial behavior or vandalism?

Please give me an accurate answer, in a spreadsheet format, NOT TEXT or PDF, as I need to analyze the data’s.

Yours faithfully,

Santino Pani

Accessinfo, Havering Borough Council

1 Attachment

Dear Santino Pani

 

Acknowledgement of Information Request - AIR19017C

 

I acknowledge receipt of your request for information received on 2^nd
December 2019. Your email is being considered and you will receive a
response to your request as soon as possible. 

 

The Freedom of Information Act 2000 and Environmental Information
Regulations 2004 allow authorities 20 working days, following date of
receipt, in which to respond to requests.  You may be aware the
legislation defines a number of exemptions which may prevent release of
the information you have requested.  If any of the exemption categories
apply then the information will not be released. In these cases, we will
inform you of any exemptions we have applied together with our reasons for
withholding the information and your rights of appeal. 

 

Please bear in mind the legislation allows access to information 'held' by
the Council and not for the creation of new information or opinion. 
Therefore, we may only be able to supply documents or data that contain
the information we hold in response to your request.

 

There may be a fee payable for the supply of information.  This will be
calculated and you will be informed if a charge applies. In this event,
the fee must be paid before the information is released.

 

If you have any queries or concerns, please do not hesitate to contact me
quoting our reference above.

Further information regarding Access to Information is also available
from:

Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone:   0303 123 1113
[1]www.ico.org.uk

 

Yours sincerely

 

Access to Information Team

London Borough of Havering | Access to Information

Town Hall, Main Road, Romford, RM1 3BB

 

t 01708 431067 |

e [2][Havering Borough Council request email]  

w [3]www.havering.gov.uk

text relay 18001 01708 432476

 

[4]CSPT

 

Sign up for [5]email updates for local news and information

 

 

This document is strictly confidential and is intended only for use by the
addressee. If you are not the intended recipient, any disclosure, copying,
distribution or other action taken in reliance of the information
contained in this e-mail is strictly prohibited. Any views expressed by
the sender of this message are not necessarily those of the London Borough
of Havering. If you have received this transmission in error, please use
the reply function to tell us and then permanently delete what you have
received. This email was scanned for viruses by the London Borough of
Havering anti-virus services and on leaving the Authority was found to be
virus free. Please note: Incoming and outgoing e-mail messages are
routinely monitored for compliance with our policy on the use of
electronic communications.

Havering Council’s Privacy Notice can be found on our website Data
Protection,
https://www.havering.gov.uk/info/20044/c...,
which outlines your rights and how we collect, use, store, delete and
protect your personal data.

References

Visible links
1. http://www.ico.gov.uk/
2. mailto:[Havering Borough Council request email]
3. http://www.havering.gov.uk/
5. http://www.havering.gov.uk/Pages/Service...

Accessinfo, Havering Borough Council

1 Attachment

Dear Santino Pani

 

I refer to your request for information made under the Freedom of
Information Act 2000.  Your request has been considered and the
information held by services is as follows:

 

Asset Management Services

+--------------------+
|Question|How many |
|1 |public |
| |toilets are|
| |available |
| |in your |
| |council’s |
| |borough? |
|--------+-----------|
|Response|10 |
|--------+-----------|
|Question|How much |
|2 |did your |
| |council |
| |spend on |
| |maintenance|
| |of the |
| |public |
| |toilets, |
| |cleaners |
| |etc, during|
| |the last |
| |financial |
| |year |
| |2018/2019? |
|--------+-----------|
|Response|Tolgate |
| |toilets |
| |£4269.15 |
|--------+-----------|
|Question|Does your |
|3 |council pay|
| |Transport |
| |for London |
| |for the |
| |toilet |
| |services? |
| |If yes, how|
| |much was |
| |this last |
| |financial |
| |year |
| |2018/2019? |
|--------+-----------|
|Response|No |
|--------+-----------|
|Question|How many |
|4 |toilets are|
| |out of |
| |service in |
| |your |
| |borough? |
|--------+-----------|
|Response|None |
|--------+-----------|
|Question|How many |
|5 |reports for|
| |antisocial |
| |behaviour |
| |have been |
| |made during|
| |last year, |
| |that |
| |happened on|
| |toilets, |
| |and how |
| |many |
| |toilets |
| |have been |
| |closed for |
| |antisocial |
| |behaviour |
| |or |
| |vandalism? |
|--------+-----------|
|Response|2 occasions|
| |of reports |
| |of mis-use |
| |of the |
| |public |
| |toilets. No|
| |toilets |
| |have been |
| |closed |
+--------------------+

 

Environment Services

+--------------------+
|Question|How many |
|1 |public |
| |toilets are|
| |available |
| |in your |
| |council’s |
| |borough? |
|--------+-----------|
|Response|10 |
|--------+-----------|
|Question|How much |
|2 |did your |
| |council |
| |spend in |
| |maintenance|
| |of the |
| |public |
| |toilets, |
| |cleaners |
| |etc, during|
| |the last |
| |financial |
| |year |
| |2018/2019? |
|--------+-----------|
|Response|£208,190 |
|--------+-----------|
|Question|Does your |
|3 |council pay|
| |to |
| |Transport |
| |for London |
| |for the |
| |toilet |
| |services? |
| |If yes, how|
| |much was |
| |this last |
| |financial |
| |year |
| |2018/2019? |
|--------+-----------|
|Response|No |
|--------+-----------|
|Question|How many |
|4 |toilets are|
| |out of |
| |service in |
| |your |
| |borough? |
|--------+-----------|
|Response|None |
|--------+-----------|
|Question|How many |
|5 |reports for|
| |antisocial |
| |behaviour |
| |have been |
| |made during|
| |last year, |
| |that |
| |happened on|
| |toilets, |
| |and how |
| |many |
| |toilets |
| |have been |
| |closed for |
| |antisocial |
| |behaviour |
| |or |
| |vandalism? |
|--------+-----------|
|Response|44 reports;|
| |3 toilets |
| |were |
| |temporarily|
| |closed due |
| |to |
| |vandalism. |
+--------------------+

 

I trust the information is of use to you and will close your request.

 

If you are dissatisfied with the way in which your request has been
handled you have the right to request an internal review within 3 months
by addressing your reasons to the:

 

Access to Information Team

London Borough of Havering

Town Hall

Main Road

Romford

RM1 3BD

 

You also have the right to complain to the Information Commissioner at the
following address:

 

Office of the Information Commissioner

Wycliffe House

Water Lane

Wilmslow 

Cheshire 

SK9 5AF

Telephone:   0303 123 1113

[1]www.ico.org.uk

 

Yours sincerely

 

Access to Information 

London Borough of Havering

Town Hall, Main Road, Romford, RM1 3BD

 

t 01708 434343

e [2][Havering Borough Council request email]  

w [3]www.havering.gov.uk

text relay 18001 01708 434343

 

 

[4]CSPT

 

Sign up for [5]email updates for local news and information

 

 

 

 

 

This document is strictly confidential and is intended only for use by the
addressee. If you are not the intended recipient, any disclosure, copying,
distribution or other action taken in reliance of the information
contained in this e-mail is strictly prohibited. Any views expressed by
the sender of this message are not necessarily those of the London Borough
of Havering. If you have received this transmission in error, please use
the reply function to tell us and then permanently delete what you have
received. This email was scanned for viruses by the London Borough of
Havering anti-virus services and on leaving the Authority was found to be
virus free. Please note: Incoming and outgoing e-mail messages are
routinely monitored for compliance with our policy on the use of
electronic communications.

Havering Council’s Privacy Notice can be found on our website Data
Protection,
https://www.havering.gov.uk/info/20044/c...,
which outlines your rights and how we collect, use, store, delete and
protect your personal data.

References

Visible links
1. http://www.ico.org.uk/
2. mailto:[Havering Borough Council request email]
3. http://www.havering.gov.uk/
5. http://www.havering.gov.uk/Pages/Service...

Dear Accessinfo,

Do you think your response is readable? What language did you use to answer?
Because not only you did not use a XLSX or CVS file, but this does not look neither as an ordinary text file, nor as English.
Please reformulate your response in an understandable English, and answer using an XLSX file (where each data should be shown on its appropriate cell, corresponding to its relevant question)
You are a council clerk, and you should be able to use a spreadsheet. Your response shows a complete lack of professionality.

Santino Pani

Dear Accessinfo,

You did not even bother to respond to my reply, and your response on the 27th of January is incomprehensible, and useless.

Please pass this request to your FOI Internal Review team.
Yours sincerely,

Santino Pani

Accessinfo, Havering Borough Council

[Subject only] FW: AIR19017C - Request for Information - Response

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We don't know whether the most recent response to this request contains information or not – if you are Santino Pani please sign in and let everyone know.