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Freedom of Information Request about the toilet facilities in London

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Dear Haringey Borough Council,

I am writing for a formal request of information under the Freedom of Information Act 2000 (FOIA 2000), regarding the toilet facilities in the boroughs of London. Please provide me details of the following questions:

1. How many public toilets are available in your council’s borough?
2. How much did your council spend in maintenance of the public toilets, cleaners etc, during the last financial year 2018/2019?
3. Does your council pay to Transport for London for the toilet services? If yes, how much was this last financial year 2018/2019?
4. How many toilets are out of service in your borough?
5. How many reports for antisocial behaviors have been made during last year, that happened on toilets, and how many toilets have been closed for antisocial behavior or vandalism?

Please give me an accurate answer, in a spreadsheet format, NOT TEXT or PDF, as I need to analyze the data’s.

Yours faithfully,

Santino Pani

FOI, Haringey Borough Council



Thank you for your email, we will look at it shortly. We are changing the
way we deal with requests to be more efficient and we ask that in future
you fill in the request form you can find on our website.

 

Please see:
[1]https://www.haringey.gov.uk/contact/info....

 

Thanks

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the system
administrator at Haringey Council immediately and delete this e-mail from
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free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility
of the recipient to ensure they are virus free and no responsibility is
accepted for any loss or damage from receipt or use thereof. All
communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

References

Visible links
1. https://www.haringey.gov.uk/contact/info...

Haringey Borough Council

Dear Mr Pani

 

Freedom of Information / Environmental Information Regulations Request:
LBH/9383019

 

I acknowledge your request for information received on 02 December 2019.

 

This information request will be dealt with in accordance with the Freedom
of Information Act 2000 / Environmental Information Regulations and we
will send the response by 02 January 2020

 

Yours sincerely,

 

 

 

Corporate Feedback Team

 

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the system
administrator at Haringey Council immediately and delete this e-mail from
your system. Although this e-mail and any attachments are believed to be
free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility
of the recipient to ensure they are virus free and no responsibility is
accepted for any loss or damage from receipt or use thereof. All
communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

Kershaw Ian, Haringey Borough Council

Dear Mr Pani,

Re: Freedom of Information Act Request ref: LBH/9383019

 

Thank you for your request for information received on 02 December 2019,
in which you asked for the following:

 

1. How many public toilets are available in your council’s borough?

2. How much did your council spend in maintenance of the public toilets,
cleaners etc, during the last financial year 2018/2019?

3. Does your council pay to Transport for London for the toilet services?
If yes, how much was this last financial year 2018/2019?

4. How many toilets are out of service in your borough?

5. How many reports for antisocial behaviors have been made during last
year, that happened on toilets, and how many toilets have been closed for
antisocial behavior or vandalism?

 

My response is as follows:

 

1.       This information is already published and available at the
following link:
[1]https://www.haringey.gov.uk/parking-road...
. The council directly provides three of these toilets.

2.       This information is not available in the format requested. The
cleansing of public toilets is carried out through our integrated waste
management contract and the cost of cleansing could not be disaggregated
from the wider contract. The maintenance and repair of toilets is
similarly covered under a wider repair and maintenance contract and again
cannot be disaggregated in the way requested.

3.       No.

4.       At time of writing one toilet is awaiting repair.

5.       No specific reports for anti-social behaviour on toilets have
been reported during the last year.  Two automatic public conveniences
were removed in the last year. The principal reason was that they were
very poorly used however they were also the focus of persistent vandalism
and evidence of (though not publicly reported) anti-social behaviour.

 

If you are unhappy with how we have responded to your request you can ask
us to conduct an Internal Review. If so, please contact the [2]Corporate
Feedback Team.  (Please note you should do so within two months of this
response.)

 

 

Yours sincerely,

 

 

Ian Kershaw

Commissioning & Client Manager (Community Safety, Enforcement and Waste)

 

Haringey Council

1^st Floor, River Park House, 225 High Road N22 8HQ

 

T. 020 8489 1578

M. 07969 985 762

E. [3][email address]

 

[4]www.haringey.gov.uk

[5]twitter@haringeycouncil

[6]facebook.com/haringeycouncil

 

P Please consider the environment before printing this email.

 

 

 

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the system
administrator at Haringey Council immediately and delete this e-mail from
your system. Although this e-mail and any attachments are believed to be
free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility
of the recipient to ensure they are virus free and no responsibility is
accepted for any loss or damage from receipt or use thereof. All
communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

References

Visible links
1. https://www.haringey.gov.uk/parking-road...
2. mailto:[email address]
3. mailto:[email address]
4. http://www.haringey.gov.uk/
5. https://twitter.com/haringeycouncil
6. https://www.facebook.com/haringeycouncil

Dear Kershaw Ian,

Thank you for your response. However, I am not happy on the way you dealt the request.

The Question 1 is not clear. I need a spreadsheet (CSV, or XSLX) not a map of the toilets location.

On the question 2, please provide me the report for Integrated Waste Management and Cleansing costs.

On the 5th quetsion, what it means that: "they were very poorly used however they were also the focus of persistent vandalism and evidence of (though not publicly reported) anti-social behaviour" ?

Please provide me an exaustive report oof those closure. Thank you

Yours sincerely,

Santino Pani

Dear Haringey Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Haringey Borough Council's handling of my FOI request 'Freedom of Information Request about the toilet facilities in London'.
I made this request on the 1st of December last year, and I received a response on the 10th of December, which did not satisfy my request, especially the answer to Q.1, 2 and 5, and I replied on the same day, asking to clarify these answers.

Q.1, “1. How many public toilets are available in your council’s borough?”, as response I received a link which shows a map of the toilets in your borough, whilst I asked for the data in number, and it is not clear which toilets are managed by the councils and which are private.
Q.2 “How much did your council spend in maintenance of the public toilets, cleaners etc, during the last financial year 2018/2019?”
I was responded that the information is not available in the format requested, claiming that “The cleansing of public toilets is carried out through our integrated waste management contract and the cost of cleansing could not be disaggregated from the wider contract. The maintenance and repair of toilets is similarly covered under a wider repair and maintenance contract and again cannot be disaggregated in the way requested”.
However, as the FOIA state, the response should be enforced with an appropriate motivation, such as providing a cogent evidence of it, which instead it was not provided.

Q.5 “5. How many reports for antisocial behaviour have been made during last year, that happened on toilets, and how many toilets have been closed for antisocial behaviour or vandalism?”
I was responded that “No specific reports for anti-social behaviour on toilets have been reported during the last year. Two automatic public conveniences were removed in the last year. The principal reason was that they were very poorly used however they were also the focus of persistent vandalism and evidence of (though not publicly reported) anti-social behaviour”.
How is it possible to claim that the council did not receive any response for ASB, but two toilets have been closed for vandalism?

I should have received a response for my request of clarifications within 20 working days, and by the 10th of January this year, but till now the 13th of February, one month later, I did not receive any response.

If I don’t receive an appropriate response within 20 working days, I will write to the information Commissioner.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/f...

Yours faithfully,

Santino Pani

Haringey Borough Council

Dear Mr Pani,

 

Internal Review regarding Freedom of Information request reference
LBH/9383019

 

Thank you for your email received on 14 February 2020.

 

Your request for an Internal Review has been logged with the reference
LBH/9620920. Please quote this reference number on any further
correspondence.

 

We will now review the response you have been sent to the above request
and I aim to let you know the outcome of our investigation by 13 March
2020. If we need longer, we will write to let you know the reason and when
you can expect a full reply.

 

Yours sincerely,

 

 

Corporate Feedback Team

 

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the system
administrator at Haringey Council immediately and delete this e-mail from
your system. Although this e-mail and any attachments are believed to be
free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility
of the recipient to ensure they are virus free and no responsibility is
accepted for any loss or damage from receipt or use thereof. All
communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

Haringey Borough Council

 

Dear Mr Pani,

 

Internal Review of the Freedom of Information Act request reference
LBH/9383019

 

Thank you for giving us an opportunity to review the response we have sent
to your Freedom of Information request.

 

I’d firstly like to pass on Mr Kershaw’s apologies for not responding to
your earlier query regarding the response you had received. 

 

 You asked us to undertake an Internal review regarding questions 1, 2,
and 5.  Your comments about this are in italics followed below by my
response:

 

Q.1, “How many public toilets are available in your council’s borough?”,
as response I received a link which shows a map of the toilets in your
borough, whilst I asked for the data in number, and it is not clear which
toilets are managed by the councils and which are private

 

Having reviewed your original request and the response that was provided,
I am of the view that the response adequately answered your request.  The
number of toilets can be easily counted on the interactive map and are 26.
The response advised you that 3 of them are managed by the Council, and
the addresses of those are on our website, available in the public domain.
 I note that you did not previously ask for details of who managed the
toilets.  

 

Q.2 “How much did your council spend in maintenance of the public toilets,
cleaners etc, during the last financial year 2018/2019?”

I was responded that the information is not available in the format
requested, claiming that “The cleansing of public toilets is carried out
through our integrated waste management contract and the cost of cleansing
could not be disaggregated from the wider contract. The maintenance and
repair of toilets is similarly covered under a wider repair and
maintenance contract and again cannot be disaggregated in the way
requested”.

However, as the FOIA state, the response should be enforced with an
appropriate motivation, such as providing a cogent evidence of it, which
instead it was not provided.

 

I sought further advice from the service on this point.  The cost of
cleaning, restocking etc. is all covered in the Veolia contract but not
itemised so that it can be broken out in the manner requested. To open,
close and clean a toilet every day requires a member of staff at the
beginning and end of each day and a vehicle. Taking into account holidays
and the need for 7 day/week cover a rough guide is £40,000/toilet however
this is not the true cost that Veolia are likely to have accounted when
bidding for the contract as they would be able to achieve efficiencies
with other operations also covered by the contract. There are similar
issues with the way in which repairs are handled.  In short, we do not
hold this information.

 

Q.5 “5. How many reports for antisocial behaviour have been made during
last year, that happened on toilets, and how many toilets have been closed
for antisocial behaviour or vandalism?”

I was responded that “No specific reports for anti-social behaviour on
toilets have been reported during the last year.  Two automatic public
conveniences were removed in the last year. The principal reason was that
they were very poorly used however they were also the focus of persistent
vandalism and evidence of (though not publicly reported) anti-social
behaviour”.

How is it possible to claim that the council did not receive any response
for ASB, but two toilets have been closed for vandalism?

 

Again, I am of the view that the previous response was adequate.  It may
help to clarify that we have no records of ASB relating to toilets. 
Vandalism is recorded as a separate category.  

 

I hope that you are satisfied with my response to the Internal Review. If
you are dissatisfied, you may complain to the Information Commissioner,
who may be able to help you.  Please note that if you wish to refer this
case to the Information Commissioner, they normally ask that you do so
within two months of our response to you.

 

You can contact the Commissioner by email: [email address]

Information about their services is on their website: [1]www.ico.org.uk

 

 

Yours sincerely

 

 

Sue Dyos

Feedback Team Leader

 

This email and any files transmitted with it are confidential, may be
subject to legal privilege and are intended only for the person(s) or
organisation(s) to whom this email is addressed. Any unauthorised use,
retention, distribution, copying or disclosure is strictly prohibited. If
you have received this email in error, please notify the system
administrator at Haringey Council immediately and delete this e-mail from
your system. Although this e-mail and any attachments are believed to be
free of any virus or other defect which might affect any computer or
system into which they are received and opened, it is the responsibility
of the recipient to ensure they are virus free and no responsibility is
accepted for any loss or damage from receipt or use thereof. All
communications sent to or from external third party organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

References

Visible links
1. http://www.ico.org.uk/

We don't know whether the most recent response to this request contains information or not – if you are Santino Pani please sign in and let everyone know.