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Freedom Of Information Questions - Telecoms Management

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Dear Thames Valley Police,

This is an email to kindly ask you some questions about how you manage your telecommunications.

- Name, Elliott Ford

- Number, 07789000246

Questions below,

1. Does the force produce a contact centre performance report based on 999 and 101 calls including total number of calls and answer times?
a. What is the annual cost of the software / service to perform this?

2. Does the force produce a report on top frequent callers to 999 and 101?
a. What is the annual cost of the software / service to perform this?

3. Can you measure the number of callers dialling 101, abandoning the call and redialling 999?
a. What is the annual cost for the software / service to perform this?

4. What software do you currently use to manage your call logging?
a. How much is the annual cost for this?
a+. When is it up for renewal?

5. How many hours of force time does it take to produce Home Office reports in relation to 999 / 101 performance?

6. Does the force have the ability to verify telephone number usage in high-profile cases?

7. Does the force have the ability to receive S9 witness statements from their provider/maintainer for any call log queries affecting active cases? (Avoiding chain-of-evidence issues)

8. Who is responsible for the forces contact centre? What are their contact details?

9. Who is responsible for the forces data analysis? What are their contact details?

10. Does the force utilise their call-logging capabilities to adjust contact centre shift patterns?

11. Does the force log building access throughout all their buildings centrally?

12. In the event of a Major Incident, do you have a means of alerting large teams of people via text messages?
a. If so, what is the cost of this service?

Looking forward to hearing from you.

Many thanks,

Elliott Ford | Sales Manager
MIT

Mob: 07789000246

Public Access, Thames Valley Police

Automatic reply from the Thames Valley Police, Public Access Office

Thank you for your email. We are currently experiencing a high volume of enquiries and requests for information, and we may not be able to respond as quickly as we would like. We will respond as soon as possible, however, you may wish to visit our website, https://www.thamesvalley.police.uk/conta.... Please see below for further assistance and direction.

1. Freedom of Information Act 2000 request;
Please accept this automatic reply as a acknowledgement to your request. We will respond within the 20 day legal requirement.
2. Subject Access Request (SAR);
If you wish to request your personal information, please post your request to the address below, with two forms of identification, indicating your full name, date of birth, address and signature. Please provide a prescribed fee of £10 GBP; cheques and postal orders should be made payable to "Thames Valley Police."
3. Requests from ABI Insurers for crime reports;
If you are an insurer and wish to obtain your clients information, regarding crime reports, please post the Appendix D(b) form, with your clients consent and the fee of £120.20; cheques made payable to "Thames Valley Police," to the address below.
4. Requests from solicitors for crime reports;
If you wish to obtain your clients personal information within crime reports, for civil proceedings, please post the request, your clients written signed consent and the fee of £84.40, to the address below. Cheques should be made payable to "Thames Valley Police."
5. Court Orders from solicitors/courts;
If you have obtained a sealed order of the court, for Family Court, please forward to colleagues in our Family Courts Proceedings Team, at the address below or [email address]. For all other orders, please forward to our Administration of Justice (ACJ) Team at Reading Police Station, Castle Street, READING, RG1 7TH.
6. Requests from solicitors/insurers for road traffic collisions;
If you wish to request road traffic collision reports, please forward your requests to Traffic Support (ACJ), followed by the address below or email [email address]. Disclosure fees are engaged.
7. Requests from employers/agencies for references;
Reference requests should be sent directly to our People Services Directorate, followed by the address below, or to [email address], or dial 101.
8. Requests regarding speeding tickets and other equiries;
All enquiries regarding speeding tickets and other polcing matters, please call 101.

Our address and that of other teams/offices indicated above, is;

Public Access Office (or other named team above)
Thames Valley Police Headquarters (South)
Oxford Road
KIDLINGTON
OX5 2NX

Public Access, Thames Valley Police

1 Attachment

Dear Mr Ford

 

Please find attached response to your request.

 

Kind regards

 

Jonathan Hands | Public Access Manager

Joint Information Management Unit - Thames Valley Police and Hampshire
Constabulary

External Telephone: +44 (0)1865 542051 | Internal: 300-6033

Address: Thames Valley Police Headquarters, Oxford Road, Kidlington, OX5
2NX

 

We don't know whether the most recent response to this request contains information or not – if you are Elliott Ford please sign in and let everyone know.