Freedom Of Information Questions - Telecoms Management

Elliott Ford made this Freedom of Information request to Ministry of Defence Police

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Ministry of Defence Police,

This is an email to kindly ask you some questions about how you manage your telecommunications.

- Name, Elliott Ford

- Number, 07789000246

Questions below,

1. Does the force produce a contact centre performance report based on 999 and 101 calls including total number of calls and answer times?
a. What is the annual cost of the software / service to perform this?

2. Does the force produce a report on top frequent callers to 999 and 101?
a. What is the annual cost of the software / service to perform this?

3. Can you measure the number of callers dialling 101, abandoning the call and redialling 999?
a. What is the annual cost for the software / service to perform this?

4. What software do you currently use to manage your call logging?
a. How much is the annual cost for this?
a+. When is it up for renewal?

5. How many hours of force time does it take to produce Home Office reports in relation to 999 / 101 performance?

6. Does the force have the ability to verify telephone number usage in high-profile cases?

7. Does the force have the ability to receive S9 witness statements from their provider/maintainer for any call log queries affecting active cases? (Avoiding chain-of-evidence issues)

8. Who is responsible for the forces contact centre? What are their contact details?

9. Who is responsible for the forces data analysis? What are their contact details?

10. Does the force utilise their call-logging capabilities to adjust contact centre shift patterns?

11. Does the force log building access throughout all their buildings centrally?

12. In the event of a Major Incident, do you have a means of alerting large teams of people via text messages?
a. If so, what is the cost of this service?

Looking forward to hearing from you.

Many thanks,

Elliott Ford | Sales Manager
MIT

Mob: 07789000246

MDP-FOI-DP (MULTIUSER),

Dear Mr Ford

Your email has been logged as a new request under our reference 2017/09269 and the target date for response is 25/10/2017.

Yours sincerely

MDP Sec Data Protection and Freedom of Information Office

MDP-FOI-DP (MULTIUSER),

1 Attachment

Good Morning Mr Ford,

Further to your Freedom of Information request below, please see the attached response.

Kind regards

Helen Wright
Data Protection and Freedom of Information Manager
Room 126, Building 1070,MOD Police HQ Wethersfield. CM7 4AZ
Tel STD 01371 854208|MIL 94667 4208
Email:[email address]| [email address]