Freedom of information

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[2]Thank You
If you are reporting an emergency repair you should always telephone us on
0800 3 282 282 or 0300 1 232 233 (cheaper from mobile) rather than
reporting your repair online or via email.
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What is an Emergency repair?

These are faults that put your health at risk or could
damage the property further.

* The repair presents an immediate danger, such as
loose or falling brickwork, gas leaks, and electrical
faults likely to cause shock or fire, and total loss
[5]left of power. [6]right
* Further damage will be caused if the repair is
delayed e.g. burst pipes, severe roof damage
* The repair is a potential health hazard i.e. communal
staircase lighting, drainage problems causing water
waste to back up or flood entrance paths.

In the event of an emergency our contractor will normally
make the repair/fault “safe” until we can arrange for a
permanent fix to be done.
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If you can smell gas

Turn off the supply at the mains;

Don’t smoke or use a naked flame or turn any electrical
switch or appliance off or on (this includes mobile
phones or pressing doorbells) as this could ignite the
[10]left gas; [11]right

Open all doors and windows IMMEDIATELY to ventilate the
property

Call the National Gas Emergency Number on 0800 111 999
(24 hours). Phone from a nearby property and do not use
a landline or mobile phone in the affected property.
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Paying your rent

It is very important to pay your rent and any service
charges on time and in line with your tenancy or lease
agreement. We have several ways in which you can make
payment 24 hours a day

* The Hyde Group mobile app - is free and available
[15]left to download on the iTunes Store and Google's [17]right
Android Play Store.
* All Pay – visit www.allpay.net to register. Your
rent account can be managed and kept up to date
from your mobile.

For more information on ways to pay your rent please
visit our website [16]www.hyde-housing.co.uk and select
"ways to pay your rent".
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If your enquiry requires a further reply we aim to provide this within 10
working days. In order to ensure we can resolve your enquiry as soon as
possible we would appreciate it if you allow 10 working days before
contacting us again about the same enquiry.

Please also note that if you need to contact The Hyde Group by telephone,
our busiest times are Mondays and Tuesdays. You may prefer to call later
in the week to avoid being held in a queue.

Kind regards,
The Hyde Group Customer Service Team
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[21][USEMAP] [22]spacer
[23]spacer The Hyde Group is an award winning [24]spacer
provider of homes and makes a
significant contribution to meeting
housing needs and improving people's
quality of life. Hyde is one of the
largest housing associations working in
England, owning or managing circa
50,000 homes in London, Kent, Surrey,
Essex, Hampshire, the East of England
and East Midlands. Hyde is a member of
G15 - Housing 1 in 10 Londoners.
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References

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