Free Patient Wifi

Paul Byers made this Freedom of Information request to Cardiff and Vale University Health Board

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Cardiff and Vale University Local Health Board,

During a recent visit to the A5 North ward in the Heath Hospital, I became involved in a discussion about free patient wifi.

I am told that, as a result, the staff checked with the Board’s IT staff and were told that it was not feasible for ‘security’ reasons.

I understand that there are a number of examples where this obstacle has been overcome and free patient wifi has been provided, including hospitals within the UK. One such being Pinderfields Hospital in Wakefield, part of the Mid Yorkshire Hospitals NHS Trust.

Can you let me know:

1. whether any formal assessments have been made about the technical feasibility of free patient wifi, including any review of similar operations in other hospitals

2. if so, what were the findings

3. who would be a contact to take this discussion further.

Yours faithfully,

Paul Byers

FOI Requests (Cardiff and Vale UHB - Corporate Services), Cardiff and Vale University Health Board

Dear Mr Byers

 

I am writing in response to your e-mail below requesting information from
Cardiff and Vale UHB under the Freedom of Information Act.

 

Your request has been forwarded to the relevant department to action and
as soon as information is provided to me I will issue a further response
accordingly.

 

Yours sincerely

 

 

Ann Morgan

Corporate Governance – Senior Information and Communication Manager

Cardiff and Vale UHB

02920 336167

 

 

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Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

1 Attachment

Dear Mr Byers

 

I am writing further to your e-mail below requesting information from
Cardiff and Vale UHB under the Freedom of Information Act.

 

I can now confirm that Cardiff and Vale UHB has completed its search for
the information you have requested and the information that can be
disclosed is provided in the attached document. Please note, the
information we have supplied to you is copyrighted to Cardiff and Vale UHB
and continues to be protected by the Copyright, Designs and Patents Act
1988.  You are free to use it for your own purposes, including any
non-commercial research you are undertaking. 

 

Should you have any queries or need clarification on any aspect of this
response please do not hesitate to contact me directly.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to:

 

Mrs Alison Gerrard

Director of Governance

Cardiff and Vale University Local Health Board

Executive Headquarters Whitchurch Hospital

Park Road

Whitchurch

Cardiff

CF14 7XB

If you are not content with the outcome of any complaint, you may apply
directly to the Information Commissioner for a decision. Generally the
Information Commissioners Office cannot make a decision unless you have
exhausted the complaints procedure provided by Cardiff and Vale UHB.

 

The Information Commissioner can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Yours sincerely

 

 

Ann Morgan

 

Llywodraethu Corfforaethol - Uwch Reolwr Gwybodaeth a Chyfathrebu

Corporate Governance – Senior Information and Communication Manager

Bwrdd Iechyd Prifysgol Caerdydd a'r Fro / Cardiff and Vale UHB

Ffôn / Tel 02920 336167

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References

Visible links
1. http://www.wales.nhs.uk/sitesplus/864/pa...
2. http://www.wales.nhs.uk/sitesplus/864/pa...
3. http://www.wales.nhs.uk/sitesplus/864/cy...
4. http://www.wales.nhs.uk/sitesplus/864/cy...

Dear Ann Morgan (Cardiff and Vale UHB - Corporate Management),

Thank you for your reply. I believe the postholder is Gareth Bulpin. Please can you suppy contact details, including email address?

Yours sincerely,

Paul Byers

Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Diolch am eich neges.

Thank you for your message. I am now out of the office until Monday 31st October at which time I will respond to your message.

Thanks/Diolch.
---
Confidentiality

This message is strictly confidential and intended for the person or organisation
to whom it is addressed. If you are not the intended recipient of the message then please notify the sender
immediately. Any of the statements or comments made above should be regarded as personal and not necessarily those of Cardiff & Vale University Health Board, any constituent part or connected body.

Email communication is subject to monitoring; for further information http://www.wales.nhs.uk/sitesplus/864/pa...


Mae'r neges hon yn gyfrinachol.
Os nad chi yw'r derbynnydd y bwriedid y neges
ar ei gyfer, byddwch mor garedig â rhoi gwybod
i'r anfonydd yn ddi-oed. Dylid ystyried unrhyw
ddatganiadau neu sylwadau a wneir uchod yn rhai
personol, ac nid o angenrhaid yn rhai o eiddo Bwrdd Iechyd Prifysgol
Caerdydd a’r Fro, nac unrhyw
ran gyfansoddol ohoni na chorff cysylltiedig.

Mae cyfathrebu drwy e-bost yn amodol l fonitro; am fwy o wybodaeth. http://www.wales.nhs.uk/sitesplus/864/pa...

Freedom of Information

Please be aware that, under the terms of the Freedom of Information
Act 2000, Cardiff and Vale University Health Board may be required to make public the
content of any emails or correspondence received.
For further information on Freedom of Information, please refer to the
Cardiff and Vale UHB website http://www.wales.nhs.uk/sitesplus/864/cy...

Cofiwch fod yn ymwybodol ei bod yn bosibl
y bydd disgwyl i Bwrdd Iechyd Prifysgol Caerdydd a’r Fro
roi cyhoeddusrwydd i gynnwys
unrhyw ebost neu ohebiaeth a dderbynnir,
yn unol ag amodau'r Ddeddf Rhyddid Gwybodaeth 2000.
I gael mwy o wybodaeth am Ryddid Gwybodaeth,
cofiwch gyfeirio at wefan Bwrdd Iechyd Prifysgol Caerdydd a’r Fro
http://www.wales.nhs.uk/sitesplus/864/cy...

---

Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

 

Dear Mr Byers

 

I am writing in response to your further query as detailed below.

 

The relevant contact information you are seeking is as follows [1]e-mail.

 

I trust this now satisfies your requirements.

 

Yours sincerely

 

 

Ann Morgan

 

Llywodraethu Corfforaethol - Uwch Reolwr Gwybodaeth a Chyfathrebu

Corporate Governance – Senior Information and Communication Manager

Bwrdd Iechyd Prifysgol Caerdydd a'r Fro / Cardiff and Vale UHB

    

FfÃ*´n / Tel 02920 336167

 

 

 

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Dear Ann Morgan (Cardiff and Vale UHB - Corporate Management),

On your advice, I sent an email to the suggested address on 6th November. To date, I have not received a response or even an acknowledgement.

Please can you confirm that this is a valid address and that it is suitable for continuing a discussion about the possibilities of getting wifi into Ward A5 North for patients’ use?

Yours sincerely,

Paul Byers

Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Diolch am eich neges.

Thank you for your message. I am now out of the office until Tuesday 6th December at which time I will respond to your message.

Thanks/Diolch.
---
Confidentiality

This message is strictly confidential and intended for the person or organisation
to whom it is addressed. If you are not the intended recipient of the message then please notify the sender
immediately. Any of the statements or comments made above should be regarded as personal and not necessarily those of Cardiff & Vale University Health Board, any constituent part or connected body.

Email communication is subject to monitoring; for further information http://www.wales.nhs.uk/sitesplus/864/pa...


Mae'r neges hon yn gyfrinachol.
Os nad chi yw'r derbynnydd y bwriedid y neges
ar ei gyfer, byddwch mor garedig â rhoi gwybod
i'r anfonydd yn ddi-oed. Dylid ystyried unrhyw
ddatganiadau neu sylwadau a wneir uchod yn rhai
personol, ac nid o angenrhaid yn rhai o eiddo Bwrdd Iechyd Prifysgol
Caerdydd a’r Fro, nac unrhyw
ran gyfansoddol ohoni na chorff cysylltiedig.

Mae cyfathrebu drwy e-bost yn amodol l fonitro; am fwy o wybodaeth. http://www.wales.nhs.uk/sitesplus/864/pa...

Freedom of Information

Please be aware that, under the terms of the Freedom of Information
Act 2000, Cardiff and Vale University Health Board may be required to make public the
content of any emails or correspondence received.
For further information on Freedom of Information, please refer to the
Cardiff and Vale UHB website http://www.wales.nhs.uk/sitesplus/864/cy...

Cofiwch fod yn ymwybodol ei bod yn bosibl
y bydd disgwyl i Bwrdd Iechyd Prifysgol Caerdydd a’r Fro
roi cyhoeddusrwydd i gynnwys
unrhyw ebost neu ohebiaeth a dderbynnir,
yn unol ag amodau'r Ddeddf Rhyddid Gwybodaeth 2000.
I gael mwy o wybodaeth am Ryddid Gwybodaeth,
cofiwch gyfeirio at wefan Bwrdd Iechyd Prifysgol Caerdydd a’r Fro
http://www.wales.nhs.uk/sitesplus/864/cy...

---

Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Dear Mr Byers.

 

I am writing in response to your e-mail below and note your comments about
the lack of response to previous e-mails issued by you.

 

I can confirm that the address originally notified to you in my e-mail of
4 November is correct. I have investigated this issue and have been
informed that the relevant in-box has not received any communication
originating from you prior to one dated 5 December 2011. I would also like
to confirm that the information provided to you is sufficient for your
purposes in communicating with Cardiff and Vale UHB in relation to Wi-Fi
provision.

 

I trust this response is sufficient for your requirements should you have
any further queries please do not hesitate to contact me again.

 

Yours sincerely

 

Ann Morgan

 

Llywodraethu Corfforaethol - Uwch Reolwr Gwybodaeth a Chyfathrebu

Corporate Governance – Senior Information and Communication Manager

Bwrdd Iechyd Prifysgol Caerdydd a'r Fro / Cardiff and Vale UHB

 

Ffôn / Tel 02920 744870

 

 

 

 

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Dear Ann Morgan (Cardiff and Vale UHB - Corporate Management),

It is now nearly 4 months since I first asked the question about the technical issues associated with providing wifi for patients.

To date, despite a couple of entries in this What Do They Know FOI request website and several emails to your suggested contact and to the Technical Development Network Support Manager, I have received no information.

You have already reported that nothing had been done prior to my first enquiry on 14th October.

1. Can you let me know what records exist of any action having been taken since?

2. Can you offer any advice or assistance on how best to proceed?

3. In the meantime, can you tell me when the ban on the use of mobile phones was first introduced, who made the decision and on what grounds?

Thanks in advance for any help you are able to offer.

Yours sincerely,

Paul Byers

Ann Morgan (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Diolch am eich neges.

Thank you for your message. I am now out of the office until Monday 6th February. I will be accessing my e-mails and will respond to any urgent issues.

Thanks/Diolch.
---
Confidentiality

This message is strictly confidential and intended for the person or organisation
to whom it is addressed. If you are not the intended recipient of the message then please notify the sender
immediately. Any of the statements or comments made above should be regarded as personal and not necessarily those of Cardiff & Vale University Health Board, any constituent part or connected body.

Email communication is subject to monitoring; for further information http://www.wales.nhs.uk/sitesplus/864/pa...


Mae'r neges hon yn gyfrinachol.
Os nad chi yw'r derbynnydd y bwriedid y neges
ar ei gyfer, byddwch mor garedig rhoi gwybod
i'r anfonydd yn ddi-oed. Dylid ystyried unrhyw
ddatganiadau neu sylwadau a wneir uchod yn rhai
personol, ac nid o angenrhaid yn rhai o eiddo Bwrdd Iechyd Prifysgol
Caerdydd ar Fro, nac unrhyw
ran gyfansoddol ohoni na chorff cysylltiedig.

Mae cyfathrebu drwy e-bost yn amodol l fonitro; am fwy o wybodaeth. http://www.wales.nhs.uk/sitesplus/864/pa...

Freedom of Information

Please be aware that, under the terms of the Freedom of Information
Act 2000, Cardiff and Vale University Health Board may be required to make public the
content of any emails or correspondence received.
For further information on Freedom of Information, please refer to the
Cardiff and Vale UHB website http://www.wales.nhs.uk/sitesplus/864/cy...

Cofiwch fod yn ymwybodol ei bod yn bosibl
y bydd disgwyl i Bwrdd Iechyd Prifysgol Caerdydd ar Fro
roi cyhoeddusrwydd i gynnwys
unrhyw ebost neu ohebiaeth a dderbynnir,
yn unol ag amodau'r Ddeddf Rhyddid Gwybodaeth 2000.
I gael mwy o wybodaeth am Ryddid Gwybodaeth,
cofiwch gyfeirio at wefan Bwrdd Iechyd Prifysgol Caerdydd ar Fro
http://www.wales.nhs.uk/sitesplus/864/cy...

---

[ WhatDoTheyKnow note: The above text was badly encoded, and has had strange characters removed. ]

Dear Cardiff and Vale University Local Health Board,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Cardiff and Vale University Local Health Board's handling of my FOI request 'Free Patient Wifi'.

1. I requested contact details of someone to discuss technical issues associated with wifi within the hospital. Despite repeated attempts to open discussions, the contact provided has not responded.

2. I asked for details of any records existing about the work done on dealing with my request since it began late last year. No information or response has been provided.

3. I asked for records showing the background to the ban on the use of mobile devices. No response has been made.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/fr...

Yours faithfully,

Paul Byers

FOI Requests (Cardiff and Vale UHB - Corporate Services), Cardiff and Vale University Health Board

Dear Mr Byers.

 

I am writing in response to your e-mail below and would like to confirm
that your request for review has been forwarded to the relevant
individual.

You will receive further communication in due course.

 

Yours sincerely

 

Ann Morgan

 

Llywodraethu Corfforaethol - Uwch Reolwr Gwybodaeth a Chyfathrebu

Corporate Governance – Senior Information and Communication Manager

Bwrdd Iechyd Prifysgol Caerdydd a'r Fro / Cardiff and Vale UHB

 

Ffôn / Tel 02920 744870

 

 

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Melanie Westlake (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

1 Attachment

Dear Mr Byers.

 

I am writing further to your e-mail below in which you were requesting an
internal review on the handling of your Freedom of Information Act request
to Cardiff and Vale UHB.

 

I would now like to confirm this review has been completed and I have
attached the final report and findings.

 

I trust you find this satisfactory to your requirements.

 

Yours sincerely

 

Melanie Westlake

 

Sent on Behalf of

Alison Gerrard

Director of Governance

Cardiff and Vale University Local Health Board

Executive Headquarters Whitchurch Hospital

Park Road

Whitchurch

Cardiff

CF14 7XB

 

 

 

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Dear Melanie Westlake (Cardiff and Vale UHB - Corporate Management),

Thank you for sending me a copy of your report on the internal review of my FOI request.

Like you, I wish that the path we have taken over the months since last October had been different. For my part, I had no idea that what seemed like a simple request for an explanation and a means of continual two-way contact should have turned into such a marathon. My understanding is that there is a duty under the Act on public authorities to provide advice and assistance to people who have made, or propose to make, a request for information.

It seems little will be gained by going through your report point by point, so I would like to move on with four requests.

1. Can you or anyone else in the organisation supply me with further details to explain your statement ‘Cardiff and Vale UHB has always adhered to the recommendations of the Health Safety Executive in relation to the use of mobile phones and Wi-Fi in clinical areas’?

2. Can you or anyone else in the organisation tell me what is meant by ‘work has commenced reviewing the arrangement within this organisation to develop an appropriate policy to cover this issue?’

3. Can you or anyone else in the organisation supply me with a workable hypelink to the proposed IM & T Strategy and work plan or an electronic copy if that’s easier? The one embedded in the pdf file did not transfer.

4. As we both agree that the FOI route is not fit for purpose in any continuation of this discussion, can someone advise me of a more appropriate means for patients to meaningfully engage with the policy direction and practice of the Health Board?

Thank you again for your time and effort.

Yours sincerely,

Paul Byers

Melanie Westlake (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Dear Mr Byers.

I am writing in response to your e-mail below and would like to advise you Melanie Westlake is currently on annual leave, she is not due back in the office until 23 April 2011.

In the interim I have asked for assistance to deal with your enquiry and a further response will be issued to you in due course.

Kind Regards

Ceri Pell
Risk and Governance Administration Assistant
Room 404
4th Floor, Denbigh House
UHW
Cardiff
CF14 4XW

Telephone Internal Ext 42045, External 029 20742045 Fax 029 20748166

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Dear Melanie Westlake (Cardiff and Vale UHB - Corporate Management),

Can I ask what progress has been made on this?

Thanks in advance for any reply.

Yours sincerely,

Paul Byers

Melanie Westlake (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Dear Mr Byers

Apologies for not responding sooner to your e-mail of 9th April. As you are aware I was on annual leave when it arrived.

A colleague has been asked to contact you to discuss the points that you have raised. Could you please provide a telephone number so that they can contact you direct.

Many thanks

Melanie Westlake
Head of Corporate Risk and Governance
Cardiff and Vale University Local Health Board
Room 401,
4th Floor,
Denbigh House,
University Hospital of Wales,
Cardiff, CF14 4XW


Telephone:
Internal: UHW Extension - 43595
WHTN: 0 1872 3595
External: 029 20743595

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Dear Melanie Westlake (Cardiff and Vale UHB - Corporate Management),

Thank you for this. I will be calling into the hospital next Tuesday. I will drop my contact details into Denbigh House in passing.

Yours sincerely,

Paul Byers

Melanie Westlake (Cardiff and Vale UHB - Corporate Management), Cardiff and Vale University Health Board

Many thanks. I look forward to receiving the info. Can you leave this with Ceri Pell if I am not available.

Melanie Westlake
Head of Corporate Risk and Governance
Cardiff and Vale University Local Health Board
Room 401,
4th Floor,
Denbigh House,
University Hospital of Wales,
Cardiff, CF14 4XW


Telephone:
Internal: UHW Extension - 43595
WHTN: 0 1872 3595
External: 029 20743595

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