Dear South Norfolk District Council,

How many investigators are in your fraud investigation team?
Do you have a case management system used by the fraud investigation team?
If so who supplies it and what is the name of the system?
When does the contractual agreement to use the software expire?
What is the annual cost to use the system?
If you do not have a fraud investigation team, can you please inform me if you are part of a shared fraud investigation team, or if your fraud investigations are outsourced?
If they are outsourced can you please inform me who the fraud investigation is outsourced to?
For the avoidance of doubt, I am making these requests under the Freedom of Information Act. I await your response within 20 working days.

Yours faithfully,

Emily Oliver

Right2Know, South Norfolk District Council

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Right2Know, South Norfolk District Council

Dear Emily

I refer to your Freedom of Information request to which I am now in a position to respond.

Since 01/01/2020 Broadland and South Norfolk District Councils are two councils but one team servicing both.
The 1 FTE post is a supervisory post also covering investigation, council tax recovery and property officer areas.

How many investigators are in your fraud investigation team? 1.6 FTE
Do you have a case management system used by the fraud investigation team? Civica.
If so who supplies it and what is the name of the system? See above
When does the contractual agreement to use the software expire? Rolling contract for both organisations but the aspiration moving forward is to have one operating system, yet to be determined.
What is the annual cost to use the system? the software package is supplied within an overall package dealing with multi disciplines and it is therefore unable to provide an individual costing for either system.

If you do not have a fraud investigation team, can you please inform me if you are part of a shared fraud investigation team, or if your fraud investigations are outsourced? Not applicable
If they are outsourced can you please inform me who the fraud investigation is outsourced to? Not applicable.

I hope this is of assistance and is sufficient to meet your requirements, but if, for whatever reason you wish to get back to me, please feel free to do so. In particular if you are unhappy with the information provided or how your request was handled please let me know and I will explain how you can request an internal review of our decision.

Please quote SFOI 20-136 in any further correspondence concerning this request.

Regards

Emma Goddard
Senior Governance Officer
t 01508 533943 e [email address]

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