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For further information on our Customer Charter please see

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But my e-mail refers to an Environmental Incident, won’t it get answered
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World Environment Day 2008 - Time for a new routine. Take part in our
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Dear Mr Davis,

Thank you for your query that you submitted via email relating to
forthcoming approved flood alleviation schemes and tidal defence
projects.

This has been logged as a Freedom of Information request, your reference
number is FOI 735.

We received your request on 7 July 2008, we aim to respond to you within
20 working days as per the Environment Agency Customer Charter (deadline
4 August, 2008).

Kind regards

Jill Rhodes
Freedom of information Team
National Customer Contact Centre

show quoted sections

For the attention of: Jonathan Davis
 
Dear Mr Davies
 
I would just like to advise you that we are in the process of compiling a
response to your questions, however, we are currently awaiting some
further information before we can send you a full response.
 
We apologise for the delay and for any inconvenience this may cause. 
 
Yours sincerely
 
 
 
Marilyn Mitchell
FRM Support Officer

Information in this message may be confidential and may be legally
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We have checked this email and its attachments for viruses. But you should
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under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[2]www.environment-agency.gov.uk/wed

References

Visible links
1. http://www.environment-agency.gov.uk/
2. http://www.environment-agency.gov.uk/wed

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail’s customer charter sent to us on a Friday will start on the
following Monday providing this isn’t a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo....

But my e-mail refers to an Environmental Incident, won’t it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[3]www.environment-agency.gov.uk/wed

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
2. http://www.environment-agency.gov.uk/
3. http://www.environment-agency.gov.uk/wed

For the attention of Mr Jonathan Davis
 
Dear Mr Davis
 
Further to my email to you of 4 August, please now find below a response
to your request.
 
Kind Regards
 
Marilyn Mitchell
FRM Support Officer
 

Dear Mr Davis

Thank you for your letter of 6 July requesting information on forthcoming
flood defence schemes within the .  I would like to clarify that the
Environment Agency holds a general supervisory role for flood defence in
and only. For the remainder of the UK there are similar functions for
Scotland and Northern Ireland, and I would suggest that you contact SEPA ,
Erskine Court, Castle Business Park, Stirling, FK9 4TR web address: 
[1]www.sepa.org.uk  and the Rivers Agency for Northern Ireland’s address
is Hydebank, 4 Hospital Road, Belfast BT8 8JP, web address:
[2]www.riversagencyni.gov.uk

The enclosed tables have been compiled in response to the first part of
your request.   Data gathered in September 2007 has been used to formulate
the tables.  Since that time, changes will have occurred in response to a
number of possible factors impacting on the programme.  I would therefore
like to stress that this response can only be viewed as representing a
“snapshot” in time, and it must be recognised that budgets and forecasts
will have changed and will continue to do so.

The tables show schemes underway and those with full approval to start. 
Additional schemes will start when they are approved and if they are of a
high enough priority to attract funding from the constrained funds in
place at that time.

Although you will find most of the column headings in the tables are self
explanatory, it may be helpful to note the following:

Committee Name refers to the name of the Regional Flood Defence Committee
within whose area the scheme sits.

Coastal Erosion (CE) or Flooding (FL) states whether the scheme is
primarily addressing a Coastal Erosion or Flood Defence problem

Funding Code – refers to the type of work eg CM denotes capital
maintenance

Priority Score – refers to a scoring system used to indicate a national
priority for delivery of schemes.  The system of scoring has now changed
and is based on the delivery of Outcome Measures agreed with Defra.

Referring to the second part of your request asking for “details of
identified sluice and flow control structures that have been assessed as
requiring immediate attention or replacement”.  As we do not hold this
information nationally, I have been advised that to obtain this level of
detail, from 23 Areas, for the whole of and would take much of our time to
try and collate.  It would also be an extremely expensive exercise for
which we would have to make a charge.  This is currently estimated at
taking more than 4 working days work (£1,000 @£25/hr staff time), but
could probably take longer, thus detracting staff away from their other
duties, therefore under Reg. 12(4)(b) of the Environmental Information
Regulations we consider this to be unreasonable.

If you are not satisfied with our decision not to supply this second part
of your request, you can contact us to ask for our decision to be
reviewed.  If you are still not satisfied following this, you can then
make an appeal to the Information Commissioner, who is the statutory
regulator for Freedom of Information.

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[3]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[4]www.environment-agency.gov.uk/wed

References

Visible links
1. http://www.sepa.org.uk/
2. http://www.riversagencyni.gov.uk/
3. http://www.environment-agency.gov.uk/
4. http://www.environment-agency.gov.uk/wed

For the attention of Mr Jonathan Davis
 
 
 Dear Mr Davis
 
Please accept my apologies for not attaching this spreadsheet with my
email yesterday.
 
Kind Regards
 
Marilyn Mitchell
FRM Support Officer
 

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[1]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[2]www.environment-agency.gov.uk/wed

References

Visible links
1. http://www.environment-agency.gov.uk/
2. http://www.environment-agency.gov.uk/wed

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail’s customer charter sent to us on a Friday will start on the
following Monday providing this isn’t a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo....

But my e-mail refers to an Environmental Incident, won’t it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

http://www.environment-agency.gov.uk/con...

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

We have checked this email and its attachments for viruses. But you should
still check any attachment before opening it.

We may have to make this message and any reply to it public if asked to
under the Freedom of Information Act, Data Protection Act or for
litigation.  Email messages and attachments sent to or from any
Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

If we have sent you information and you wish to use it please read our
terms and conditions which you can get by calling us on 08708 506 506. 
Find out more about the Environment Agency at
[2]www.environment-agency.gov.uk

World Environment Day 2008 - Time for a new routine. Take part in our
campaign by telling us what one thing you will do to stand up to climate
change. Visit our website to tell us and find out more:
[3]www.environment-agency.gov.uk/wed

References

Visible links
1. http://www.environment-agency.gov.uk/abo...
2. http://www.environment-agency.gov.uk/
3. http://www.environment-agency.gov.uk/wed