Foreign Language Translation- All Council Areas

Dear Liam Porter

Your request for information under the Freedom of Information Act 2000 has been considered and a response is below:

For homelessness and housing advice and asylum seeker and refugee programmes, HBC use Clear Voice Interpretation services who provide a telephone in interpretation services. This service was introduced in 2023/24 and we pay a monthly fee based on a pence per minute rate.

If you have any queries or concerns or if you are dissatisfied with the handling of your request then please contact me at Legal and Democratic Services, Hyndburn Borough Council, Scaitcliffe House, Ormerod Street, Accrington, Lancashire BB5 0PF or: [Hyndburn Borough Council request email]

If you are still dissatisfied then you can also complain to the Information Commissioner at:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 01625 545 700 www.informationcommissioner.gov.uk

Yours sincerely

FOI Co-ordinator
Hyndburn Borough Council

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