Force response times

The request was successful.

Dear West Midlands Police,

Please can you supply me with the following information:

1. The number of calls for service from the public for the last 12 months (or most complete 12 month period you hold), broken down monthly for the whole of WMP area.
2. The number of calls for service from the public for the same period as point 1, broken down monthly for Sutton Trinity policing area.
3. In relation to the statistics in point 1, the number of calls in each grade (1-4 or force equivalent) - in each month.
4. In relation to the statistics in point 2, the number of calls in each grade (1-4) - in each month.
5. In relation to the statistics in point 1, the average (mean, not percentile) for response times (call answer to the first unit on scene) for each category, broken down monthly.
6. In relation to the statistics in point 2, the average (mean, not percentile) for response times (call answer to the first unit on scene) for each category, broken down monthly.

Yours faithfully,

Harry Broadhurst

Freedom of Information,

Please accept this as an acknowledgement of receipt of your e-mail by the
Freedom of Information Unit.
 
If your email is a valid request for information under the Freedom of
Information Act, your request will be dealt with within the legislative
deadline of 20 working days.  Should we be unable to meet this deadline
for any reason you will be notified as soon as possible.
 
Please note that if your email is a request is for your own personal data
you should make a subject access request to the Data Protection Unit.  You
can do this by completing a WA162 form, which is available on the West
Midlands Police website.  Search the West Midlands Police website for
'Subject Access' or go directly to this page:
[1]https://www.west-midlands.police.uk/abou...
 
If you require further information please contact 101 and ask for the
Freedom of Information Unit.
 
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If you have information about any crime, you can contact us on the
non-emergency number: 101.
 
In an emergency, for example where life is in danger or a crime in
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Freedom of Information,

4 Attachments

Dear Mr Broadhurst

 

FOI Request Reference: 3560/19

 

Thank you for your request for information, received 13/02/2019

 

REQUEST

 

Please can you supply me with the following information:

 

1. The number of calls for service from the public for the last 12 months
(or most complete 12 month period you hold), broken down monthly for the
whole of WMP area.

2. The number of calls for service from the public for the same period as
point 1, broken down monthly for Sutton Trinity policing area.

3. In relation to the statistics in point 1, the number of calls in each
grade (1-4 or force equivalent) - in each month.

4. In relation to the statistics in point 2, the number of calls in each
grade (1-4) - in each month.

5. In relation to the statistics in point 1, the average (mean, not
percentile) for response times (call answer to the first unit on scene)
for each category, broken down monthly.

6. In relation to the statistics in point 2, the average (mean, not
percentile) for response times (call answer to the first unit on scene)
for each category, broken down monthly.

 

CLARIFICATION REQUIRED

 

I am writing to ask you to clarify your request. This is because we are
not certain that we have understood your request correctly.

 

Therefore, I should be grateful if you would confirm whether you define
‘calls for service’ as telephone calls received, or whether you define it
as incident logs that we have created following a telephone call?

 

If you define this as telephone calls received, we would only be able to
answer Q1 as there is no way for us to break the calls down further than
this.

 

Please contact me if you need assistance with this.

 

To enable us to proceed with your request I would be grateful if you could
provide the clarification outlined above within 40 working days of this
correspondence. After receiving your reply, your request will be
considered and you will receive a response within the statutory timescale
of 20 working days, as defined by the Act, subject to the application of
any statutory exemptions. If you choose not to respond then your request
will be closed.

 

ADDITIONAL INFORMATION

 

For further information and data on West Midlands Police see our
publication scheme and disclosure log

 

[1]http://foi.west-midlands.police.uk/

 

If you need any further information please contact me.

 

Yours sincerely,

 

Justine Barrett | Freedom of Information Officer
Corporate Communications | West Midlands Police
T: 101 (ext. 801 2068) |

Preventing crime, protecting the public and helping those in need.

[2]If it’s not 999, search WMP Online

[3]twitter icon [4]Instagram Icon [5]YouTube Icon [6]Facebook icon

[7]View all our social network links

 

This email is intended for the addressee only and may contain privileged
or confidential information. If received in error, please notify the
originator immediately. Any unauthorised use, disclosure, copying or
alteration of this email is strictly forbidden. Views or opinions
expressed in this email do not necessarily represent those of West
Midlands Police. All West Midlands Police email activity is monitored for
virus, racist, obscene, or otherwise inappropriate activity. No
responsibility is accepted by West Midlands Police for any loss or damage
arising in any way from the receipt or use of this email.

References

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Harry Broadhurst

Dear WMP,

Thank you for coming back to me and apologise for not being clear. Please, can you provide the details relating to incident logs that we have created following a telephone call?

Yours sincerely,

Harry Broadhurst

Freedom of Information,

Please accept this as an acknowledgement of receipt of your e-mail by the
Freedom of Information Unit.
 
If your email is a valid request for information under the Freedom of
Information Act, your request will be dealt with within the legislative
deadline of 20 working days.  Should we be unable to meet this deadline
for any reason you will be notified as soon as possible.
 
Please note that if your email is a request is for your own personal data
you should make a subject access request to the Data Protection Unit.  You
can do this by completing a WA162 form, which is available on the West
Midlands Police website.  Search the West Midlands Police website for
'Subject Access' or go directly to this page:
[1]https://www.west-midlands.police.uk/abou...
 
If you require further information please contact 101 and ask for the
Freedom of Information Unit.
 
You might find what you are looking for on our website:
[2]http://foi.west-midlands.police.uk/
 
If you have information about any crime, you can contact us on the
non-emergency number: 101.
 
In an emergency, for example where life is in danger or a crime in
progress, call 999.

This email is intended for the addressee only and may contain privileged
or confidential information. If received in error, please notify the
originator immediately. Any unauthorised use, disclosure, copying or
alteration of this email is strictly forbidden. Views or opinions
expressed in this email do not necessarily represent those of West
Midlands Police. All West Midlands Police email activity is monitored for
virus, racist, obscene, or otherwise inappropriate activity. No
responsibility is accepted by West Midlands Police for any loss or damage
arising in any way from the receipt or use of this email.

References

Visible links
1. https://www.west-midlands.police.uk/abou...
2. http://foi.west-midlands.police.uk/

Freedom of Information,

5 Attachments

Dear Mr Broadhurst

 

FOI Request Reference: 003560/19

 

Thank you for your request for information, received 13/02/2019

 

REQUEST

 

1. The number of calls for service from the public for the last 12 months
(or most complete 12 month period you hold), broken down monthly for the
whole of WMP area.

2. The number of calls for service from the public for the same period as
point 1, broken down monthly for Sutton Trinity policing area.

3. In relation to the statistics in point 1, the number of calls in each
grade (1-4 or force equivalent) - in each month.

4. In relation to the statistics in point 2, the number of calls in each
grade (1-4) - in each month.

5. In relation to the statistics in point 1, the average (mean, not
percentile) for response times (call answer to the first unit on scene)
for each category, broken down monthly.

6. In relation to the statistics in point 2, the average (mean, not
percentile) for response times (call answer to the first unit on scene)
for each category, broken down monthly.

RESPONSE

 

Please find attached our response.

 

Every effort is made to ensure that the figures presented are accurate and
complete. However, it is important to note that these data have been
extracted from a number of data sources used by forces for police
purposes. The detail collected to respond specifically to your request is
subject to the inaccuracies inherent in any large scale recording system.
As a consequence, care should be taken to ensure data collection processes
and their inevitable limitations are taken into account when interpreting
those data.

 

The figures provided therefore are our best interpretation of relevance of
data to your request, but you should be aware that the collation of
figures for ad hoc requests may have limitations and this should be taken
into account when those data are used.

If you decide to write an article / use the enclosed data we would ask you
to take into consideration the factors highlighted in this document so as
to not mislead members of the public or official bodies, or misrepresent
the relevance of the whole or any part of this disclosed material.

 

As recommended as good practice by the Information Commissioner’s Office a
version of this response may be published on the West Midlands Police
website.

 

ADDITIONAL INFORMATION

 

For further information and data on West Midlands Police see our
publication scheme and disclosure log

 

[1]http://foi.west-midlands.police.uk/

 

RIGHT OF APPEAL

 

Your attention is drawn to your right to request a re-examination of your
case under West Midlands Police review procedure, which can be found at:

 

[2]http://foi.west-midlands.police.uk/revie...

 

Please note that such an appeal must be received within 40 working days of
the date of this correspondence. Any such request received after this time
will only be considered at the discretion of the FOI Unit.

 

If you require any further information, then please do not hesitate to
contact me.

 

Yours sincerely,

Justine Barrett | Freedom of Information Officer
Corporate Communications | West Midlands Police
T: 101 (ext. 801 2068) |

Preventing crime, protecting the public and helping those in need.

[3]If it’s not 999, search WMP Online

[4]Description: Description: twitter icon [5]Description: Description:
Instagram Icon [6]Description: Description: YouTube Icon [7]Description:
Description: Facebook icon

[8]View all our social network links

 

This email is intended for the addressee only and may contain privileged
or confidential information. If received in error, please notify the
originator immediately. Any unauthorised use, disclosure, copying or
alteration of this email is strictly forbidden. Views or opinions
expressed in this email do not necessarily represent those of West
Midlands Police. All West Midlands Police email activity is monitored for
virus, racist, obscene, or otherwise inappropriate activity. No
responsibility is accepted by West Midlands Police for any loss or damage
arising in any way from the receipt or use of this email.

References

Visible links
1. http://foi.west-midlands.police.uk/
2. http://foi.west-midlands.police.uk/revie...
3. website
https://www.west-midlands.police.uk/
4. http://www.twitter.com/wmpolice
5. http://www.instagram.com/westmidlandspol...
6. http://www.youtube.com/westmidlandspolice
7. http://www.facebook.com/westmidlandspolice
8. Social Networks
https://www.west-midlands.police.uk/cont...