For the period 2004-16, Key Performance Indicators provided by TfL to Imperial College's International Bus Benchmarking Group

The request was partially successful.

Dear Transport for London,

For the period 2004-2016, please provide a list detailing all Key Performance Indicators provided by TfL and/or London Bus Services Limited to Imperial College's International Bus Benchmarking Group of the Centre for Transport Studies for its regular Benchmarking exercise.

Yours faithfully,

Tom Kearney

FOI, Transport for London

Dear Mr Kearney

 

TfL Ref: FOI-2363-1617

 

Thank you for your request received by Transport for London (TfL) on 26
February 2017 asking for key performance indicators.

 

Your request will be processed by the Greater London Authority, TfL and
its subsidiaries to provide you with a response in accordance with the
Freedom of Information Act 2000 and our information access policy.

 

A response will be sent to you by 24 March. We publish a substantial range
of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Lee Hill

Senior FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear Imperial College FOI,

This is a reminder to let you know that you are late in responding to my FOI request "For the period 2004-16, Key Performance Indicators provided by TfL to Imperial College's International Bus Benchmarking Group."

By law, Imperial College should have responded by 24 March 2017.

Yours sincerely,

Tom Kearney

FOI, Transport for London

4 Attachments

 

Dear Mr Kearney,

 

TfL Ref:FOI-2627-1617, FOI-2469-1617, FOI-2364-1617, FOI-2363-1617,
FOI-2362-1617

 

Thank you for your correspondence received by us on 26 February, 10 March
2017 and 25 March 2017 asking for information about the International Bus
Benchmarking Group.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy. We
do hold the information you require.

 

Please provide me with a copy of any framework and/or Collaboration
Agreement that exists between Transport for London (or its subsidiaries)
and Imperial College's International Bus Benchmarking Group (IBBG).

 

Please see the attached document. In accordance with the FOI Act we are
not obliged to supply some of the information as it is subject to a
statutory exemption to the right of access to information under section
43(1), where the withheld information is a trade secret, and section
43(2), where disclosure would prejudice the commercial interests of
Imperial College.

 

The IBBG is an international benchmarking group, with project management,
administration and research carried out by the Railway and Transport
Strategy Centre at Imperial College London. The agreement is not simply a
bilateral agreement between Imperial College London (ICL) and London
Buses. The Collaboration Agreement and its associated Schedules and
Appendix describe the detailed inter-workings and set up of the IBBG,
which has largely been developed by ICL. Some details of the agreement and
appendices would enable competitors, including competing universities, to
easily replicate the Group's framework and potentially weaken the IBBG’s
position in the market, which has been achieved through ICL’s expertise
and efforts over many years. The withheld information contains ICL
intellectual property and its disclosure would be likely to result in a
loss of revenue for ICL from its work with the IBBG.

 

This exemption is subject to an assessment of the public interest. We
recognise that the public will be interested in the benchmarking
undertaken by Transport for London, and the mechanics of how fifteen bus
operators in 14 cities collaborate under the agreement. However,
disclosure of intellectual property and trade secrets developed by ICL
will threaten the development and operation of similar work programmes.
Additionally, ICL gain some of their funding from programmes such as the
IBBG, and the disclosure of the withheld information risks the loss of
this funding, due to erosion of the IBBG’s market position.

 

Section 40(2) of the FOI Act has been applied to some personal data in
this document. The expectations of TfL employees regarding disclosure of
their personal data in response to Freedom of Information Act requests are
shaped by the public facing nature of TfL and the approach taken when
answering FOI requests and other correspondence. The signatures and
contact details of senior TfL employees have been redacted but their names
are disclosed in the documents we are releasing. The expectations of ICL
employees are different and we agree with ICL that that their employees
would not reasonably expect their names to be disclosed in response to FOI
requests submitted to third party organisations. Therefore the names and
other personal data of ICL employees are redacted.

 

For the period 2004-2016, please list the title and year of publication of
all reports and/or presentations prepared for by the International Bus
Benchmarking Group (IBBG) of the Centre for Transport Studies delivered to
TfL and/or London Bus Services Limited. Please identify which reports
and/or presentations were commissioned specifically by TfL and/or London
Bus Services Limited

 

This information is withheld under s43(2) of the FOI Act as disclosure
would prejudice the commercial interests of ICL. The IBBG operates on a
principle of “complete openness within the group and complete
confidentiality outside the group”.

 

The list of studies is agreed by the IBBG members each year. Disclosure of
the studies that have been agreed by the members risks influencing the
selection of topics in future years, as the studies are based on the
member organisations internal priorities. Since these priorities will
often be the weaknesses of those organisations that need to be addressed,
publication would affect the willingness of the organisations to agree
studies in which they may be perceived to perform badly. Therefore the
utility gained from the studies would be likely to decrease for all group
members.

 

ICL would also be impacted negatively as it would be seen as having failed
to administer and protect the framework envisaged in the Collaboration
Agreement.

 

Further detriment to ICL would be likely to result as some existing IBBG
members may withdraw from the IBBG (or may not renew their membership) and
potential new members are likely to be unwilling to join the IBBG on the
basis that it does not offer and cannot afford the level of
confidentiality that was envisaged in the Collaboration Agreement;

 

Whilst there is a public interest in understanding how TfL bus operations
compare with bus operators in other cities, we consider this is met by the
publication of the briefing reports to IIPAG which show, in anonymised
format, TfL’s relative performance against a range of measures. We
consider the public interest supports the use of the exemption, as
disclosure of the list of studies and the resulting failure to protect
intellectual property rights would be likely to prejudice the development
and operation of similar work programmes. As ICL gain some of their
funding from programmes such as the IBBG, the disclosure of the withheld
information risks the loss of this funding, due to erosion of the IBBG’s
market position.

 

For the period 2004-2016, please provide a list detailing all Key
Performance Indicators provided by TfL and/or London Bus Services Limited
to Imperial College's International Bus Benchmarking Group of the Centre
for Transport Studies for its regular Benchmarking exercise

 

The KPI list is identified as the intellectual property of the Railway
and Transport Strategy Centre in the IBBG Agreement. TfL recognises that
the information has been shared in confidence under the agreement and
disclosure of the list would be an actionable breach of confidence.
Therefore we consider the information is exempt under s41 of the FOI Act.
We also consider that s43(1) is engaged as the KPI list is a trade secret,
and that s43(2) is engaged as disclosure would allow another organisation
to use the list to directly compete with the IBBG.

 

We consider the public interest supports the use of the s43(1) and s43(2)
exemptions as disclosure of the list of KPIs would be likely to prejudice
the development and operation of similar work programmes. As ICL gain some
of their funding from programmes such as the IBBG, the disclosure of the
withheld information risks the loss of this funding, due to erosion of the
IBBG’s market position.

 

Please provide me with copies of all TfL communications (internal and
external) pertaining to a Confidential Benchmarking Presentation made by
Imperial College's International Bus Benchmarking Group's Head of
Benchmarking to TfL’s IIPAG Meeting of 18 May 2016

 

Please provide me with all internal and external TfL correspondence
pertaining to the Mayor of London's 23 February 2017 decision (MQT
2017/0468)  to publish an anonymised version of the International Bus
Benchmarking Group Data presented to the IIPAG on 18 May 2016

 

The decision to publish the information referred to in MQT 2017/0468 was
taken at the meeting of the Benchmarking Steering Group on 18 May 2016.
The decision is recorded as an action under item 2 of the minutes of the
meeting, which you can find on page 3 of the Correspondence and Minutes
attachment. The IBBG presentation to IIPAG will be published on the TfL
Website. The presentation will need some minor redaction before
publication, in line with the exemptions and redactions described above.
As the IBBG presentation to IIPAG will be published, it is exempt from
being disclosed separately as an attachment to these emails under s22 of
the FOI Act. S22 is subject to consideration of the public interest, which
we consider in this case favours publication of the presentation in
accordance with the statement made by the Mayor in MQT 2017/0468.

 

One redaction has been made in the attached emails to protect the specific
detail of a KPI, in accordance with the exemptions described above. A
further redaction has been made to avoid identification of the performance
of other members of the IBBG, TfL recognises that the information has been
shared in confidence under the agreement and disclosure of this item of
data would be an actionable breach of confidence. Therefore we consider
the information is exempt under s41 of the FOI Act.

 

Both the versions of the minutes show an intention to publish a version of
the presentation at item 2.6. The minutes were presented for approval at
the 7 Dec 2016 Benchmarking Steering Group. The meeting approved the
minutes without change.

 

Some information provided to the Steering Group by Imperial College has
been redacted from items 2.4 and 2.5. TfL recognises that the information
has been shared in confidence under the agreement and disclosure of this
item of data would be an actionable breach of confidence. Therefore we
consider the information is exempt under s41 of the FOI Act. Elements of
the minutes outside the scope of this FOI request, (those parts not
relating to bus benchmarking) have been redacted from the minutes.

 

Section 40(2) of the FOI Act has been applied to some personal data in
this document. The expectations of TfL employees regarding disclosure of
their personal data in response to Freedom of Information Act requests are
shaped by the public facing nature of TfL and the approach taken when
answering FOI requests and other correspondence. The contact details of
senior TfL employees have been redacted but their names are disclosed in
the documents we are releasing. The expectations of ICL employees are
different and we agree with ICL that that their employees would not
reasonably expect their names to be disclosed in response to FOI requests
submitted to third party organisations. Therefore the names and other
personal data of ICL employees are redacted.

 

You may also be interested in the wider TfL Benchmarking Report, submitted
to the Customer Service and Operational Performance Panel on 13 July 2017,
and available to view here:
[1]http://content.tfl.gov.uk/csopp-20170713...

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

Lee Hill

Senior FOI Case Officer

 

FOI Case Management Team

General Counsel

Transport for London

 

 

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References

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1. http://content.tfl.gov.uk/csopp-20170713...
2. http://www.tfl.gov.uk/corporate/about-tfl/