Follow up to VTR 3405 DATE: 06 August 2014 re form of authorisation letter

Glenys Harriman made this Freedom of Information request to Department for Work and Pensions

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The request was successful.

Dear Department for Work and Pensions,

I was checking the response to a previous request I had made in 2014 - VTR 3405
DATE: 06 August 2014- and although the information (the Guidance on Working with representatives) was really useful - thank you - I realised I still didn't have the specific answer I was looking for.

What i wanted to know was , if a representative (eg social landlord or support worker) sent in a signed letter of authority from their claimant, with all the appropriate wording, would this be accepted as authorisation or does it have to be on the DWP template letter of authority?

Thank you for your help

Yours faithfully,

Glenys Harriman

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DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information request.

You can expect a reply by 19th September 2016 unless I need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

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Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team, Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

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DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information request.

You can expect a reply by 19th September 2016 unless I need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

------------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team, Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

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DWP Strategy Freedom of Information, Department for Work and Pensions

DWP Strategy Freedom of Information would like to recall the message, "FOI 2041 RE: Freedom of Information request - Follow up to VTR 3405 DATE: 06 August 2014 re form of authorisation letter".

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Dear DWP Strategy Freedom of Information,

The response to my request - Follow up to VTR 3405 DATE: 06 August 2014 re form of authorisation letter - is delayed. I understand by law the DWP should respond promptly.

Please respond asap

Thank you

Yours sincerely,

Glenys Harriman

DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

Please accept our apologies for the delay and see the attached reply to your Freedom of Information request.
 

Yours sincerely

DWP Strategy FoI team

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Follow up to VTR 3405 DATE: 06 August 2014 re form of authorisation letter'.

I am sorry to bother you again but your reply said that a customer and their representative should use the "Written Authority to Disclose" template. However despite extensive searching I cannot find this. It isnt ttached to the "Working with Representatives" guidance.
Please could you send me a copy?

Thank you

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/f...

Yours faithfully,

Glenys Harriman

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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References

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1. http://www.dwp.gov.uk/freedom-of-informa...

DWP Strategy Freedom of Information, Department for Work and Pensions

2 Attachments

 
 
 
Please find attached our response to your recent Freedom of Information
request.
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 
 

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Dear DWP Strategy Freedom of Information,

Thank you for your response and attached IR460.

This doesn't look like a "written authority to disclose information" to be sent from a representative, but a request for financial information for the DWP to use.
Is this really what a claimant should sign to give authority for a representative (such as tenancy support officer/ adviser) to find out information about that claimant's UC???

Also just to point out you stated "As part of our original response we provided you with the information that was in the public domain and provided a link to the requested form. However this link was broken and the form was not accessible, therefore please accept my apologies on this. " but in fact there was no link on th original.

Yours sincerely,

Glenys Harriman

Glenys Harriman left an annotation ()

AND it's secure so I can't even print it off!

John Slater left an annotation ()

Hi Glenys,
I have created a version of the attachment without any security. if you would like a copy please let me know.

Glenys Harriman left an annotation ()

Thanks John - please send to glenys@housingsystems.co.uk.
Is this really what claimants should use to authorise a representative to ask questions about someone's UC award- eg progress of claim, whether awaiting any evidence, whether housing cost element to be included etc?

DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information review request.

Please note that it is our internal target to answer reviews within 20 working days unless I need to come back to you to clarify your request, or the balance of the public interest test needs to be considered which we will keep you informed about.

If you have any queries about this letter please contact me quoting the reference number above.

Yours sincerely

DWP Strategy FoI Team

------------------------------------------------------------------------------------------------------
Your right to complain under the Freedom of Information Act

If you are not happy with this response you may request an internal review by e-mailing [DWP request email] or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter. Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review you may apply directly to the Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a decision unless you have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745

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DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

 
 
 
Please find attached our response to your recent Freedom of Information
request.
 
Yours sincerely
 
DWP Central Freedom of Information Team
 
 
 
 

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