FOIA Request on Disaster Recovery

Jay Greenfield made this Freedom of Information request to South Kesteven District Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, South Kesteven District Council should have responded by now (details). You can complain by requesting an internal review.

Dear South Kesteven District Council,

Hello,

Under the Freedom of Information Act 2000, please provide me with the answer to the following questions.

Question 1: Do you have a disaster recovery plan in place to protect data?

Answer: Yes_ No_ Don’t know

Question 2: Have you got a set time in which you have to recover lost data by?

Answer: Yes_ No_ Don’t know_

Question 2a: If yes, how long is this period?

Answer: Less than 1 hour_ 1-2 hours_ Half a day_ 1 day or more_Other (please state)_ Don’t know_

Question 3: Is there an agreement in place between the council and your current IT provider that states a timeframe for the recovery of lost data?

Answer: Less than 1 hour_ 1-2 hours_ Half a day_ 1 day or more_Other (please state)_ Don’t know_

Question 4: In the last 12 months, how many times have you had to use a disaster recovery plan and how long did it take you to recover data?

Answer:

Question 5: In the next 12 months, does your council plan to increase, decrease or not change spending on disaster recovery?

Answer: Increase_ Decrease_ No change_ Don’t know_

Question 6: Do you have a central resource to manage your disaster recovery across multiple departments?

Answer: Yes_ No_ Don’t know_

Yours faithfully,

Jay Greenfield

Customer Services, South Kesteven District Council

 

 

Thank you for your email.

It has been forwarded to our Legal Team who will contact you directly if
they need any more information

If you need to contact us further about this matter in the future please
do so using the contact details below

 

Regards,

Your Customer Services Team

 

South Kesteven District Council

Council Offices, St. Peter’s Hill

Grantham, Lincolnshire, NG31 6PZ

Tel: 01476 40 60 80

Email: [1][email address]

[2]www.southkesteven.gov.uk

 

 

 

 

 

 

show quoted sections

Customer Services, South Kesteven District Council

 

 

Thank you for your email.

It has been forwarded to our Legal Team who will contact you directly if
they need any more information

If you need to contact us further about this matter in the future please
do so using the contact details below

 

Regards,

Your Customer Services Team

 

South Kesteven District Council

Council Offices, St. Peter’s Hill

Grantham, Lincolnshire, NG31 6PZ

Tel: 01476 40 60 80

Email: [1][email address]

[2]www.southkesteven.gov.uk

 

 

 

 

 

 

From: Customer Services
Sent: 28 October 2016 11:06
To: Customer Services
Subject: FW: Freedom of Information Request - Ref 773991

 

 

--------------------------------------------------------------------------

From: Jay Greenfield
Sent: 28 October 2016 11:06:11 (UTC) Dublin, Edinburgh, Lisbon, London
To: Customer Services
Subject: Re: Freedom of Information Request - Ref 773991

Hello,

 

Thank you for responding to my Freedom of Information request. However you
failed to answer Question 2(a). 

 

Please could you kindly send me this answer as soon as possible.

 

Many thanks,

Jay Greenfield

 

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Customer Services, South Kesteven District Council

Dear Jay Greenfield

Freedom of Information Act 2000 – Information Request

Reference No: 819952

I acknowledge your request for information received into the Legal & Democratic Services on 28/10/2016.

Your request for information has been placed before:-

Executive Manager

Judith Davids

Executive Manager Commercial

01476 406080

[email address]

Business Manager(s)

Gary Andrew or Ian Pick

ICT Support Team Leader or Technical Projects Manager

01476 406080

[email address] or [email address]

If the information is held by the Council, you will receive the information requested within the statutory time scale of 20 working days (25/11/2016), subject to the information not being exempt or containing reference to a third party.

For your information, the Act defines a number of exemptions, which may prevent release of the information you have requested. There will be an assessment and if any of the exemption categories apply then the information will not be released. You will be informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you. You will be informed if this is the case.

If appropriate, the information may be provided in paper copy, normal font size. If you require alternative formats, e.g. language, audio, large print, etc. then please let us know.

If you have any queries or concerns then please contact us at:

South Kesteven District Council

Council Offices

St. PeterÂ’s Hill

Grantham

Lincolnshire

NG31 6PZ

Telephone: 01476 406080

Further information is also available from the Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 0303 123 1113

Fax: 01625 524510

Website: www.ico.org.uk

Yours sincerely

Business Manager(s)

Gary Andrew or Ian Pick

ICT Support Team Leader or Technical Projects Manager

01476 406080

[email address] or [email address]

*CM+DINACK+C47609*

The information contained in this e-mail along with any attachments may be confidential, legally privileged or otherwise protected from disclosure. It is intended for the named individual(s) or entity who is/are the only authorised recipient(s). If this message has reached you in error please notify the sender immediately and delete it without review.

Email is not secure and may contain viruses. We make every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions. We may monitor email traffic data and content in accordance with our policies and English law.

Customer Services, South Kesteven District Council

Dear Mr Greenfield

Freedom of Information Act 2000 – Information Request

Reference No: 819952

Thank you for your request under the Freedom of Information Act 2000 dated 28/10/2016 14:10:41. Our response is as follows:

1. Yes
2. Yes
2a. Other (We have multiple recovery times dependant on the system which needs recovering)
3. Other (We have multiple set times dependant on the type and volume of the data which needs recovering)
4. None live but we have done a testing exercise
5. Not Change
6. Yes

If you have any queries or concerns then please contact:

South Kesteven District Council

Council Offices

St PeterÂ’s Hill

Grantham

Lincolnshire

NG31 6PZ

Telephone: 01476 406080
Fax: 01476 406000

Further information is also available from the Information Commissioner at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Fax: 01625 524510

Website: www.ico.org.uk

Yours sincerely

Business Manager(s)

Gary Andrew

ICT Support Team Leader

01476 406080 ext: 6487

[email address]

The information contained in this e-mail along with any attachments may be confidential, legally privileged or otherwise protected from disclosure. It is intended for the named individual(s) or entity who is/are the only authorised recipient(s). If this message has reached you in error please notify the sender immediately and delete it without review.

Email is not secure and may contain viruses. We make every effort to ensure email is sent without viruses, but cannot guarantee this and recommends recipients take appropriate precautions. We may monitor email traffic data and content in accordance with our policies and English law.