FOIA - DH Written Complaints Policy

Currently waiting for a response from Department of Health, they must respond promptly and normally no later than (details).

Dear Sir or Madam,

Firstly, I am very sorry for contacting you so late in the working day. However I am not able to locate a copy of your written complaints policy online, where there is only a brief outline of the process. Sadly therefore I am required to make a FOIA request.

I hope to hear from you soon.

Yours faithfully,


Dear Sir or Madam,

Good Afternoon.

I would be grateful if you could promptly respond to this simple request.



Dear Sir or Madam,

I am now getting a bit concerned over this request.

Due to the response deadline fast approaching , I'd thought if an update could at least be given over this simple FOIA request, especially since there has not been any prior acknowledgement by DH.

Much Obliged,


Do Not Reply, Department of Health

Thank you for contacting the Department of Health. Please note that
queries are only monitored between 9am and 5pm Monday to Friday.  This is
an acknowledgement - please do not reply to this email.

If you require medical treatment please dial 111, visit [1]NHS Choices, or
contact your GP surgery. For emergencies please dial 999. The Department
cannot provide clinical advice.

Where a reply is appropriate, we aim to respond within 18 working days, or
20 working days if your query is a Freedom of Information request or

If you have contacted the Department of Health about a current health or
social care campaign, please visit the [2] where a response may have
been published. You may also find it helpful to refer to  the Department
of Health's [3]what we do section.
Please note that the Department of Health does not handle complaints about
the NHS or social services. If you wish to make a complaint about a
healthcare professional, an NHS organisation or a social care provider,
please visit the [4]complaints procedure page on
You can find out more about the Department’s commitments from
our [5]Personal Information Charter.

Incoming and outgoing e-mail messages are routinely monitored for
compliance with the Department of Health's policy on the use of electronic
communications. For more information on the Department of Health's e-mail
policy click here


This email was scanned by the Symantec virus scanning service and was
certified virus free.
Communications may be automatically logged, monitored and/or recorded for
legal purposes.


Visible links

A left an annotation ()

Finally! Got an acknowledgment response.

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site . Find out more .