FOI Statistics for 2017

Dear Alex

Thank you for your request of information which is being considered. You
may be aware that we have to respond to Freedom of Information (FOI)
requests within 20 working days and as soon as is reasonably practicable,
therefore you will receive a response by Monday 23^rd July 2018 or
earlier.

For your information, the Act defines a number of exemptions, which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then some or all
of the information may not be released. You will be informed if this is
the case, including your rights of appeal.

If any of the information you have requested is not contained in a
recorded format, South Norfolk Council is not obliged to create
information for the purpose of responding to your request

There may be a fee payable for ‘reasonable disbursement’ costs such as
postage and photocopying. This will be considered and you will be informed
if a fee is payable. In this event the fee must be paid before the
information is processed and released. The 20 working day time limit for
responses is suspended until receipt of the payment.

If you have any queries or concerns then please let me know.  If you do
contact us again concerning this request, please quote FOI 18-302.

Regards

Chelsea Lee

Business Support Apprentice

t 01508 533 645 e [email address]  www.south-norfolk.gov.uk

South Norfolk Council - Investors In People | Platinum

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Dear Alex

I refer to your Freedom of Information request to which I am now in a
position to respond. My response is outlined below along with your
questions for ease of reference.

1. What period do you record FOI statistics in? Financial Year/Calendar
Year/Other?  Calendar year

2. How many FOI requests have you received? (if this figure includes EIR
requests, please state) 532, including EIR

3. The number of requests where the information was granted? 362 in full.
Please note that a further 62 were not refused, but were either not held,
or partially not held).

4. The number of requests where the information was entirely withheld (no
information provided)? 48 (31 on the grounds that the information was
available on our website)

5. The number of requests where the information was partially withheld
(some, but not all information requested, provided)? 40 – the majority of
these were due to the removal of personal data or that certain questions
took over 18 hours to provide (the remaining information which was easily
accessible and supplied)

6. How many requests were completed inside the statutory deadline? 527

7. How many requests were appealed to internal review? one

8. How many decisions were upheld at internal review?  one

9. How many FOI decisions have been appealed to the ICO? nil

10. How many decisions were upheld by the ICO? n/a

11. How many vexatious requests were received? one

Please note that the answers to Qs 3, 4 & 5 will not add up to the answer
to Q2 as some requests are referred to other organisations, retracted, no
clarification is received or are dealt with outside of the scope of FOI as
a thorough officer response is more appropriate.  

I hope this is of assistance and is sufficient to meet your requirements,
but if, for whatever reason you wish to get back to me, please feel free
to do so. In particular if you are unhappy with the information provided
or how your request was handled please let me know and I will explain how
you can request an internal review of our decision. 

Please quote FOI 18-302 in any further correspondence concerning this
request.

Regards

Emma Goddard
Senior Governance Officer & Deputy Monitoring Officer
t 01508 533943 e [email address]  [1]www.south-norfolk.gov.uk 
[2][IMG]       [3][IMG]  [4][IMG]

From: Right2Know
Sent: 28 June 2018 10:38
To: Alex Parsons <[FOI #493655 email]>
Subject: RE: Freedom of Information request (18-302)- FOI Statistics for
2017

Dear Alex

Thank you for your request of information which is being considered. You
may be aware that we have to respond to Freedom of Information (FOI)
requests within 20 working days and as soon as is reasonably practicable,
therefore you will receive a response by Monday 23^rd July 2018 or
earlier.

For your information, the Act defines a number of exemptions, which may
prevent release of the information you have requested. There will be an
assessment and if any of the exemption categories apply then some or all
of the information may not be released. You will be informed if this is
the case, including your rights of appeal.

If any of the information you have requested is not contained in a
recorded format, South Norfolk Council is not obliged to create
information for the purpose of responding to your request

There may be a fee payable for ‘reasonable disbursement’ costs such as
postage and photocopying. This will be considered and you will be informed
if a fee is payable. In this event the fee must be paid before the
information is processed and released. The 20 working day time limit for
responses is suspended until receipt of the payment.

If you have any queries or concerns then please let me know.  If you do
contact us again concerning this request, please quote FOI 18-302.

Regards

Chelsea Lee

Business Support Apprentice

t 01508 533 645 e [5][email address]  [6]www.south-norfolk.gov.uk

South Norfolk Council - Investors In People | Platinum

show quoted sections