FOI Responses (March)

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Essex SS2 6EP

Email: [3][Southend-on-Sea City Council request email]

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Good afternoon

Thank you for your email.

Your enquiry has been sent to the Freedom Of Information Requests Department for assistance.

Regards

Customer Service Centre
Naima, Southend-on-Sea City Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex SS2 6EP
Email: [Southend-on-Sea City Council request email]
Web: http://www.southend.gov.uk/
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Acknowledgement to Customer

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend City Council to individual officers. Please instead direct them
to [1][email address] where our central team will
direct their registration and completion.

Dear A Bell

Thank you for your request received on 26^th November 2023 for information
under the Freedom of Information Act 2000 or the Environmental Information
Regulations 2004.

Your request should receive a reply by 27^th December 2023.

If you have any other queries, please get in touch quoting the FOI
reference number FOI 13820. Where possible please use email as telephone
contact may not always be possible.

Kind regards

Linda Huckett | Senior Customer Support Co-ordinator | Southend FOI
Requests

[email address] | [2]www.southend.gov.uk

  [3]Twitter@southendbc

  [4]Facebook.com/SouthendBCOfficial

  [5]Flickr.com/southendbc

Instagram.com/southendbc

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
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References

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4. http://www.facebook.com/SouthendBCOfficial
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Dear Mr Bell,

I refer to your Freedom of Information Request of the 26^th November 2023
where you requested a copy of all the responses you gave in March 2023 to
Freedom of Information requests.

Upon review and noting that you have made 2 previous similar requests we
require more time to make a final decision, to consider the public
interest test, under Section 10(3) of the FOI Act and we are extending the
time for another 20 days.

The task to prepare the responses is quite burdensome as we need to ensure
that personal data is removed from each response shared so that the
requester is not identified.

With the extension of another 20 days, the due date is the 12^th January
2024.

Kind Regards

Lizzie Pearman Corporate Freedom of Information Team | Information
Governance, Complaints and Resolution Hub | Information Rights Support

Southend-on-Sea City Council, Civic Centre, Victoria Avenue,
Southend-on-Sea, SS2 6ER [email address] |
[1]www.southend.gov.uk

[2]Description: Twitter  [3]Twitter@SouthendCityC
[4]Description: Facebook  [5]Facebook.com/SouthendCCOfficial
[6]Description: Insta  [7]Instagram.com/southendcityc
[8]Description: Flickr  [9]Flickr.com/southendbc

show quoted sections

Dear Mr Bell,

I am writing to let you know that your request made on 26.11.23 for
information is being refused under Section 14(1) of the Freedom of
Information Act (FOIA).

The request was for a Zip file of all the responses in March 2023 to
Freedom of Information requests. You have made 2 previous requests for
responses for the months of 2023.

The Information Commissioner guidance does not require an Organisation to
publish their responses, it takes a minimum of 1 day to prepare the
responses requested which will divert our resources to give to everyone
making Freedom of Information Requests.

It is my decision that on balance the value and purpose of the requests
being made do not justify the burden incurred by complying with them.

There may be a personal interest to you in having this information, but I
can see no public interest in the provision.

Right of Review

You have the right to request an internal review of the above decision.

Information Commissioner

You have the right to complain to the Information Commissioner about the
above decision.

Regards

Lizzie Pearman Corporate Freedom of Information Team

Southend-on-Sea City Council, Civic Centre, Victoria Avenue,
Southend-on-Sea, SS2 6ER [1][email address] |
[2]www.southend.gov.uk

[3]Description: Twitter  [4]Twitter@SouthendCityC
[5]Description: Facebook  [6]Facebook.com/SouthendCCOfficial
[7]Description: Insta  [8]Instagram.com/southendcityc
[9]Description: Flickr  [10]Flickr.com/southendbc

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. mailto:[email address]
2. http://www.southend.gov.uk/
4. https://twitter.com/SouthendCityC
6. https://www.facebook.com/SouthendCCOffic...
8. https://www.instagram.com/southendcityc
10. http://www.flickr.com/southendbc

Thank you for contacting Southend City Council. This is an automated
message to let you know your e-mail has been received; please do not
respond to this e-mail.

Did you know you can report issues, apply for services, and receive
Council news notifications through our online service MySouthend.  If you
choose to register, you will also receive updates and progress on your
report too.  Visit [1]https://my.southend.gov.uk

If your enquiry is of an urgent nature please telephone the Customer
Service Centre, the relevant contact numbers can be located on our website
[2]http://www.southend.gov.uk/contact_us   ...

Where your e-mail is seeking a response, you will next receive a reply
from our Customer Service Centre. We aim to reply to all enquiries within
5 working days.

A customer service officer will either:

•         Answer your enquiry in full

•         Advise you that a service request has been made on your behalf
and provide a reference number

•         Let you know that your enquiry has been referred for a
specialist reply

Due to the high numbers of e-mails, we receive, we regret we are unable to
respond to those containing unsolicited advertising (‘junk’ mail).

Customer Service Centre

Southend City Council

Civic Centre

Victoria Avenue

Southend-on-Sea

Essex SS2 6EP

Email: [3][Southend-on-Sea City Council request email]

Web: [4]http://www.southend.gov.uk

Do It Online...

Apply for it; Book it; Find it; Pay it; Report it; Say it; View it

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. https://my.southend.gov.uk/
2. http://www.southend.gov.uk/contact_us
3. mailto:[Southend-on-Sea City Council request email]
4. http://www.southend.gov.uk/

Good afternoon

Thank you for your email.

Your enquiry has been sent to the Freedom of Information Requests Department for assistance.

Regards

Customer Service Centre
Zoe, Southend-on-Sea City Council
Civic Centre
Victoria Avenue
Southend-on-Sea
Essex SS2 6EP
Email: [Southend-on-Sea City Council request email]
Web: http://www.southend.gov.uk/
Do It Online...
Apply for it; Book it; Find it; Pay it; Report it; Say it; View it

@southendbc
SouthendBCOfficial
Flickr.com/southendbc
southendbc

The information in this e-mail and any attachments is confidential and may be subject to legal professional privilege. It is intended solely for the attention and use of the named addressee(s). If you are not the intended recipient, please notify the sender immediately. Unless you are the intended recipient or his/her representative you are not authorised to, and must not, read, copy, distribute, use or retain this message or any part of it. Communications sent to or from this organisations may be subject to recording and/or monitoring in accordance with relevant legislation.
At present the integrity of e-mail across the Internet cannot be guaranteed and messages and documents sent via this medium are potentially at risk. You should perform your own virus checks before opening any attachments.
Consider the environment. Please don't print this e-mail unless you really need to.

show quoted sections

Customer Notice: Please do not e-mail Freedom of Information requests for
Southend-on-Sea City Council to individual officers. Please instead direct
them to [1][email address] where our central team will
direct their registration and completion.

Dear Andrew Bell

Thank you for your request for an internal review of your response to your
Freedom of Information Request.

Your request for an internal review should receive a reply by 13^th
February 2024.

Kind regards,

Linda Huckett | Senior Customer Support Co-ordinator | Southend FOI
Requests

[email address] | [2]www.southend.gov.uk

  [3]Twitter@southendbc

  [4]Facebook.com/SouthendBCOfficial

  [5]Flickr.com/southendbc

Instagram.com/southendbc

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. mailto:[email address]
2. http://www.southend.gov.uk/
3. http://www.twitter.com/southendbc
4. http://www.facebook.com/SouthendBCOfficial
5. http://www.flickr.com/southendbc

Dear A Bell,

I refer to your request for an internal review reference 13651. Please
accept my apologies for the delay in responding.

In your FOI request you asked for copies of FOI responses for March.

You requested an internal review on the 16^th January 2024 and asked:

I am writing to request an internal review of Southend-on-Sea City
Council's handling of my FOI request 'FOI Responses (March)'.

The use of disclosure logs in relation to freedom of information (FOI)
requests under the Freedom of Information Act 2000 is recommended for
principal local authorities by the Information Commissioner's Office
(ICO).

The ICO states that a vexatious request may be one where "the matter being
pursued by the requester is relatively trivial and the authority would
have to expend a disproportionate amount of resources in order to meet
their request". It also may be "frivolous" ("inane or extremely trivial
subject matter").

There is serious purpose and value to you disclosing the requested
information. The information sought is of value to me and the public.

There is value to seeing how you as an organisation respond to FOIs and
there is value in the requested responses themselves which are across a
range of subjects that will have each have differing levels of interest to
people based on their own personal circumstances.

You have estimated the costs of complying with my request would take a
minimum of 1 day. However, you will hold all the responses within one
central management system so it would not be burdensome to collate and
prepare the responses requested.

I can confirm that the search for the information you requested has been
completed and I can advise you of the following:

Having reviewed the original response and the time estimate, I conclude
that the original decision still stands. To be able to identify responses
made in a particular month, a search is required to be made and each one
would then need to be downloaded and then carefully reviewed to ensure no
personal data is included. Following that redactions would then need to be
made.

While I note that the Information Commissioner recommends the use of
disclosure logs, the Council has not chosen to publish them,  at this time
the priority is to ensure that timely responses are issued for FOI
requests. It may be something that we consider in the future.

This concludes my review. If you are unhappy with the way in which your
request has been administered, you may wish to make use of the Council’s
[1]complaints procedure.

If you feel that the Council has not correctly applied the Freedom of
Information legislation, you may wish to approach the [2]Information
Commissioner for advice.

Yours sincerely

Linda Huckett | Senior Customer Support Co-ordinator | Southend FOI
Requests

[email address] | [3]www.southend.gov.uk

  [4]Twitter@southendbc

  [5]Facebook.com/SouthendBCOfficial

  [6]Flickr.com/southendbc

Instagram.com/southendbc

══════════════════════════════════════════════════════════════════════════

The information in this e-mail and any attachments is confidential and may
be subject to legal professional privilege. It is intended solely for the
attention and use of the named addressee(s). If you are not the intended
recipient, please notify the sender immediately. Unless you are the
intended recipient or his/her representative you are not authorised to,
and must not, read, copy, distribute, use or retain this message or any
part of it. Communications sent to or from this organisations may be
subject to recording and/or monitoring in accordance with relevant
legislation.

At present the integrity of e-mail across the Internet cannot be
guaranteed and messages and documents sent via this medium are potentially
at risk. You should perform your own virus checks before opening any
attachments.

Consider the environment. Please don't print this e-mail unless you really
need to.

References

Visible links
1. http://www.southend.gov.uk/info/200442/c...
2. https://ico.org.uk/
3. http://www.southend.gov.uk/
4. http://www.twitter.com/southendbc
5. http://www.facebook.com/SouthendBCOfficial
6. http://www.flickr.com/southendbc