FOI requests received/overdue
Dear Metropolitan Police Service (MPS),
Re: FOI requests
Please provide:
1. For each of the 12 months to today's date, the total number of FOI requests received that month and the number of requests responded to within the 20 day deadline.
If held, for each month please also provide the number of reuqets responded to within 20 days as a percentage of the total received.
2. The total number of open requests you are dealing with at the present time.
Of these, please give the number that have exceeded the 20 day deadline for response.
For each of these requests that have exceeded the 20 day deadline:
Please provide the wording of the request.
The date the request was received.
The date the request was due.
Whether the request is from media or a private individual (I do not seek any names or personal details about the applicants).
3. How many internal reviews have been asked for in each of the last twelve months.
How many internal reviews were dealt with within the ICO's recommended 20 days.
How many Internal reviews do you have open at present. Of these, please give the number that have exceeded the recommended 20 days for response.
Yours faithfully,
David P Myles
Dear P Myles
Freedom of Information Request Reference No: 2013120000201
I write in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 01/12/2013. I note
you seek access to the following information:
* "Please provide: 1. For each of the 12 months to today's date, the
total number of FOI requests received that month and the number of
requests responded to within the 20 day deadline. If held, for each
month please also provide the number of reuqets responded to within 20
days as a percentage of the total received. 2. The total number of
open requests you are dealing with at the present time. Of these,
please give the number that have exceeded the 20 day deadline for
response. For each of these requests that have exceeded the 20 day
deadline: Please provide the wording of the request. The date the
request was received. The date the request was due. Whether the
request is from media or a private individual (I do not seek any names
or personal details about the applicants). 3. How many internal
reviews have been asked for in each of the last twelve months. How
many internal reviews were dealt with within the ICO's recommended 20
days. How many Internal reviews do you have open at present. Of these,
please give the number that have exceeded the recommended 20 days for
response. "
Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act). You will receive a response within
the statutory timescale of 20 working days as defined by the Act,
subject to the information not being exempt or containing a reference
to a third party. In some circumstances the MPS may be unable to
achieve this deadline. If this is likely you will be informed and
given a revised time-scale at the earliest opportunity.
Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.
COMPLAINT RIGHTS
Your attention is drawn to the attached sheet, which details your
right of complaint.
Should you have any further enquiries concerning this matter, please
contact me at the above address or my colleagues at [email address]
quoting the reference number above.
Yours sincerely
S Bhaskaran
Customer Services Administration Team
COMPLAINT RIGHTS
Are you unhappy with how your request has been handled or do you think
the decision is incorrect?
You have the right to require the Metropolitan Police Service (MPS) to
review their decision.
Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.
Complaint
If you are dissatisfied with the handling procedures or the decision
of the MPS made under the Freedom of Information Act 2000 (the Act)
regarding access to information you can lodge a complaint with the MPS
to have the decision reviewed.
Complaints should be made in writing, within forty (40) working days
from the date of the refusal notice, and addressed to:
FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]
In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner
After lodging a complaint with the MPS if you are still dissatisfied
with the decision you may make application to the Information
Commissioner for a decision on whether the request for information has
been dealt with in accordance with the requirements of the Act.
For information on how to make application to the Information
Commissioner please visit their website at
www.informationcommissioner.gov.uk. Alternatively, phone or write to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700
Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.
Consider our environment - please do not print this email unless
absolutely necessary.
NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system. To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law. Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents. The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).
Find us at:
Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk
Dear P Myles
Freedom of Information Request Reference No: 2013120000201
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 01/12/2013. I note you seek
access to the following information:
"1. For each of the 12 months to today's date, the total number of FOI
requests received that month and the number of requests responded to
within the 20 day deadline.
If held, for each month please also provide the number of requests
responded to within 20 days as a percentage of the total received.
2. The total number of open requests you are dealing with at the present
time. Of these, please give the number that have exceeded the 20 day
deadline for response.
For each of these requests that have exceeded the 20 day deadline:
Please provide the wording of the request.
The date the request was received.
The date the request was due.
Whether the request is from media or a private individual (I do not seek
any names or personal details about the applicants).
3. How many internal reviews have been asked for in each of the last
twelve months.
How many internal reviews were dealt with within the ICO's recommended 20
days.
How many Internal reviews do you have open at present. Of these, please
give the number that have exceeded the recommended 20 days for response."
DECISION:
This letter is to inform you that it will not be possible to respond to
your request within the cost threshold. We estimate that the cost of
complying with this request would exceed the appropriate limit. The
appropriate limit has been specified in regulations and for agencies
outside central Government; this is set at £450.00. This represents the
estimated cost of one person spending 18 hours [at a rate of £25 per hour]
in determining whether the MPS holds the information, and locating,
retrieving and extracting the information. In accordance with the Freedom
of Information Act 2000, this letter acts as a Refusal Notice. I have
outlined the sections relevant to this refusal notice in the legal annex
below.
To answer the three questions would exceed the cost threshold. The
majority of the time that would be taken to complete this request would be
spent on question two. In order to explain why this exceeds the cost
threshold I shall explain the process that I will need to undertake,
primarily for question two.
From a downloaded report of requests since December 2012, it has been
determined that there are 207 active FOIs. This report however does not
show whether the clock has been stopped along the lifecycle of the case,
where further information has been sought, or whether the case has been
legally extended. This is because Metric, the system that FOIs are logged
onto, does not allow for this information to be taken into account when
calculating where a request is overdue. Therefore the downloaded report
will capture all those requests which are 'overdue' according to the
deadline as recorded on metric, although this may not technically be
overdue.
In order to accurately answer what cases are actually overdue as of the
1st December 2013 (the day you submitted your FOI request) would require
me to manually look into each and every of the 207 cases on Metric to
discount those where the clock has been stopped or where a case has been
legally extended. Once I have done this, I would then need to extract the
wording of the request, the date the request was received, the date the
request was due and whether the request is from media or a private
individual. This is because again the downloaded report does not extract
this information and I would have to manually do this. To put this into
some context, I have dip sampled a few FOIs and it has taken me 5 minutes
to determine if the FOI case is relevant to this part of the request (that
it is actually overdue and not legally extended or the clock is stopped at
some point) and then to collate the remainder of the information. To go
through the entire 207 cases will take 17 hours and 15 minutes for this
question alone. That only leaves 45 minutes to complete questions one and
three. It is this search that exceeds the cost threshold.
Please note that the Information Commissioner's guidance states that
'Section 12 makes it clear that a public authority does not have to make a
precise calculation of the costs of complying with a request. Only an
estimate is required ... what amounts to a reasonable estimate can only be
considered on a case by case basis.' The Information Commissioner also
advises 'where a reasonable estimate has been made that the appropriate
limit would be exceeded, there is no requirement for a public authority to
undertake work up to the limit.'
Advice and Assistance:
Under Section 16 we are required to provide you with advice and assistance
to assist you with submitting a new request for recorded information which
can be located, retrieved and extracted within the 18 hours specified by
the Act.
In this instance, would you like to proceed with question one and three?
Should you submit a further request this will be treated as a new request,
therefore, will be subject to the 20 working day time period for
completion.
If you wish to submit a new, narrower request, please let me know and this
can be logged and considered under the Act. If you have any difficulty in
doing so, please do not hesitate to contact me for further assistance.
COMPLAINT RIGHTS
Your attention is drawn to the attached sheet which details your right of
complaint.
Should you have any further enquiries concerning this matter, please write
quoting the reference number above.
Yours sincerely
Audeeba Ali
Public Access Office
LEGAL ANNEX:
Section 17(5) of the Act provides:
(5) A public authority which, in relation to any request for information,
is relying on a claim that section 12 or 14 applies must, within the time
for complying with section 1(1), give the applicant a notice stating that
fact.
Section 12 of the Act provides:
(1) Section 1(1) does not oblige a public authority to comply with a
request for information if the authority estimates that the cost of
complying with the request would exceed the appropriate limit.
COMPLAINT RIGHTS
Are you unhappy with how your request has been handled or do you think the
decision is incorrect?
You have the right to require the Metropolitan Police Service (MPS) to
review their decision.
Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.
Complaint
If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.
Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:
FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]
In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner
After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.
For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700
Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.
Consider our environment - please do not print this email unless
absolutely necessary.
NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system. To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law. Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents. The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).
Find us at:
Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk
Dear Metropolitan Police Service and Audeeba Ali
I am disappointed that you have taken longer than 20 days to tell me that you cannot retireve the information within 18 hours. It is even more disappointing that it will take you another 20 days to deal with my reuqest if I narrow it. It would have been better to say this sooner.
However, thankyou for explaining your decision at least.
I have a query, and suggestion of my own to reduce the time needed for the request. I hope you will be able to assist with a bit more explanation.
I am happy to receive wider information than I originally asked for, if it means it can be done in under 18 hours. First of all, it would help if you could you please clarify when you say that your report shows 207 "active" requests. Do you mean a) 207 open requests which are also over the twenty day deadline, or b) just 207 open requests? I am only interested in requests over the 20 day deadline, so any still within the 2o days can be excluded.
If will take time to go into each request so I would be happy for you to provide a list of all the requests which your report shows as still being open over the 20 days. This means you wont have to go into each case - I will accept that some of these may be legally extended or have the clock stopped.
I see that on your disclosure log you were able to provide a list of all FOI requetss received including the creation date and deadline of each request - if these details can be included on the list this would be helpful.
As you said most of the 18 hours would be used on going through all the 207 requests to see which were overdue, I hope this means you will now also be able to provide the info for question 1 and 3 within 18 hours as well.
For final clarification, please provide
Question 1 as originally asked
For question 2. A list of all requests as of Dec 1 which are over 20 days. This can include wording of request or summary of request subject, creation date, deadline date.
Question 3 as originally asked
Thankyou.
Yours faithfully,
David P Myles
Dear Mr. Myles
Freedom of Information Request Reference No: 2014010001197
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 12/01/2014. I note you seek
access to the following information:
"I am disappointed that you have taken longer than 20 days to tell me that
you cannot retireve the information within 18 hours. It is even more
disappointing that it will take you another 20 days to deal with my
reuqest if I narrow it. It would have been better to say this sooner.
However, thankyou for explaining your decision at least.
I have a query, and suggestion of my own to reduce the time needed for the
request. I hope you will be able to assist with a bit more explanation.
I am happy to receive wider information than I originally asked for, if it
means it can be done in under 18 hours. First of all, it would help if you
could you please clarify when you say that your report shows 207 "active"
requests. Do you mean a) 207 open requests which are also over the twenty
day deadline, or b) just 207 open requests? I am only interested in
requests over the 20 day deadline, so any still within the 2o days can be
excluded.
If will take time to go into each request so I would be happy for you to
provide a list of all the requests which your report shows as still being
open over the 20 days. This means you wont have to go into each case - I
will accept that some of these may be legally extended or have the clock
stopped.
I see that on your disclosure log you were able to provide a list of all
FOI requetss received including the creation date and deadline of each
request - if these details can be included on the list this would be
helpful.
As you said most of the 18 hours would be used on going through all the
207 requests to see which were overdue, I hope this means you will now
also be able to provide the info for question 1 and 3 within 18 hours as
well.
For final clarification, please provide
Question 1 as originally asked
For question 2. A list of all requests as of Dec 1 which are over 20 days.
This can include wording of request or summary of request subject,
creation date, deadline date.
Question 3 as originally asked
Thankyou."
Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act). You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party. In some circumstances the MPS may be unable to achieve this
deadline. If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.
Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.
COMPLAINT RIGHTS
Your attention is drawn to the attached sheet, which details your right of
complaint.
Should you have any further enquiries concerning this matter, please
contact us quoting the reference number above.
Yours sincerely
R. Loizou
Administration Team Officer
COMPLAINT RIGHTS
Are you unhappy with how your request has been handled or do you think the
decision is incorrect?
You have the right to require the Metropolitan Police Service (MPS) to
review their decision.
Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.
Complaint
If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.
Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:
FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]
In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner
After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.
For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700
Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.
Consider our environment - please do not print this email unless
absolutely necessary.
NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system. To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law. Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents. The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).
Find us at:
Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk
Dear Mr Myles,
Freedom of Information Request Reference No: 2014010001197
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 12/01/2014. I note you seek
access to the following information:
* Question 1 - For each of the 12 months to today's date, the total
number of FOI requests received that month and the number of requests
responded to within the 20 day deadline.
* Question 2 - A list of all requests as of Dec 1 which are over 20
days. This can include wording of request or summary of request
subject, creation date, deadline date.
* Question 3 - How many internal reviews have been asked for in each of
the last twelve months. How many internal reviews were dealt with
within the ICO's recommended 20 days.
* Question 4 - How many Internal reviews do you have open at present. Of
these, please give the number that have exceeded the recommended 20
days for response.
Following receipt of your request searches were conducted within the MPS
to locate information relevant to your request.
EXTENT OF SEARCHES TO LOCATE INFORMATION
To locate the information relevant to your request searches were conducted
within the Public Access Office.
RESULT OF SEARCHES
The searches located records relevant to your request.
DECISION
I have today decided to:
* Disclose this information requested subject to the removal of personal
data pursuant to the provisions of section 40(2) of the Freedom of
Information Act 2000 (the Act)
DISCLOSURE
Please see the attached information.
Unfortunately there has been some confusion regarding what information we
can and cannot provide from our "MetRIC" IT system. Please accept my
apologies for this confusion and any inconvenience this has caused. I
will attempt to provide and explanation below.
The system allows us to create queries which extract data based on the
information contained within the system. These are known as reports and I
will refer to them as such. We run a standard report every fortnight
which allows us to monitor the number of requests (also known as cases)
that the MPS are working on, the number closed and - for the closed cases
only - the total number of days that a case was active.
The system is designed in a way that the number of days a case is active
is calculated once that case has been closed. This means that the
fortnightly report is not able to tell us what cases are or are not
overdue, it can only tell us of the cases closed the total number of
active days that case was open. By active days I mean each working day
the case was open starting from the first full working day following
receipt until the day the case was closed, adjusted to remove any days
where the "clock was stopped". To clarify further, the clock is stopped
when we are awaiting a response from the applicant (usually in respect of
clarification/redefinition).
The earlier response was based on this fortnightly report and while the
number of cases open as of 1st December (date of your request) was
established we could not confirm whether or they were overdue as they were
ongoing.
However, the system does allow for a separate report - the compliance
report - which provides details of the cases that are currently open,
ticking (i.e. the clock has not been stopped) and overdue. By currently I
mean at the time the report is run and I can confirm that this report
doesn't provide any information on cases that are closed. Furthermore the
report cannot be run retrospectively therefore it cannot tell us details
of the cases that were overdue as of 1st December.
I ran this compliance report on 23 January 2014 and from it I was able to
produce the information disclosed in respect of your second question.
Please note that this information relates to the overdue cases on 23
January 2014 and not on 1 December 2013 as requested in this second FOI.
In respect of parts 1 and 3 of your request you ask, for each of the 12
months to date, the number of cases received in a month and the number
responded to within the 20 day deadline. 20 working days equates to 4
weeks - more if a bank holiday falls within that period - and therefore
many cases received in any given month will actually be closed in the
following month. Because of this you cannot compare the number of cases
received with the number completed on time. To illustrate this point I
would draw your attention to the figures for December 2012. As you can
see 233 cases were received in that month and we closed 245 cases within
the 20 working day period. In the interests of providing clear
information I have also provided the number of cases closed within that
month. This shows that in December 2012 a total of 303 cases were
completed, 245 of these were within the 20 working day period.
Finally you have requested 12 months of data and your first request was on
1 December 2013 therefore the date range was December 2012 to November
2013. As more than a month has passed since you first request was
received we now have data for December 2013 and I have provided this also.
RESPONSE TO YOUR QUERY
* It would help if you could you please clarify when you say that your
report shows 207 "active" requests. Do you mean a) 207 open requests
which are also over the twenty day deadline, or b) just 207 open
requests? I am only interested in requests over the 20 day deadline,
so any still within the 20 days can be excluded. If will take time to
go into each request so I would be happy for you to provide a list of
all the requests which your report shows as still being open over the
20 days. This means you wont have to go into each case - I will accept
that some of these may be legally extended or have the clock stopped.
As explained above it was established that the information you requested
could be obtained (although not back dated to 1st December) from an
alternative report and as such the query is no longer applicable.
However, in the interests of transparency I will answer this regardless.
I can confirm that the 207 open requests were more that 20 working days
old. We would not be able to say whether they were over the deadline or
not however I expect (from comparisons with the data provided in this
response) that approximately 40-50 cases would have been on hold or
legally extended for the consideration of the public interest test.
REASONS FOR DECISION
This response serves as a refusal notice in accordance with section 17(1)
of the Act. Please see the legal annex for the sections of the Act that
are referred to in this letter.
Information that would identify or could assist to the identification of
individuals is exempt from disclosure by virtue of Section 40(2) of the
Act. In this instance some of the applicant's requests contain their own
or third party personal data.
In order for the exemption provided under Section 40(2) to be engaged
disclosure of the requested information must satisfy either the first or
second condition as defined by subsections 3 and 4.
Having reviewed the requested data I have decided that disclosure of this
information would breach principle one of the Data Protection Act, fair
and lawful processing. I have applied the exemption provided under
Section 40(2) of the Freedom of Information Act to this information as the
first condition, defined in subsection 3(a)(i) of Section 40 has been
satisfied.
COMPLAINT RIGHTS
If you are dissatisfied with this response please read the attached paper
entitled Complaint Rights which explains how to make a complaint.
Should you have any further enquiries concerning this matter, please
contact me on 0207 161 3583 or at the address at the top of this letter,
quoting the reference number above.
Yours sincerely
David Edwards
Public Access Office
LEGAL ANNEX
Section 17(1) of the Act provides:
(1) A public authority which, in relation to any request for
information, is to any extent relying on a claim that any provision in
part II relating to the duty to confirm or deny is relevant to the request
or on a claim that information is exempt information must, within the time
for complying with section 1(1), give the applicant a notice which-
(a) states the fact,
(b) specifies the exemption in question, and
(c) states (if that would not otherwise be apparent) why the exemption
applies.
Section 40(2)(a)(b)&(3)(a)(i) of the Act provides:
(2) Any information to which a request for information relates is
also exempt information if—
(a) it constitutes personal data which do not fall within subsection (1),
and
(b) either the first or the second condition below is satisfied.
(3) The first condition is—
(a) in a case where the information falls within any of paragraphs (a) to
(d) of the definition of “data” in section 1(1) of the Data Protection Act
1998, that the disclosure of the information to a member of the public
otherwise than under this Act would contravene—
(i) any of the data protection principles
In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information, the
Metropolitan Police Service will not breach the Copyright, Designs and
Patents Act 1988. However, the rights of the copyright owner of the
enclosed information will continue to be protected by law. Applications
for the copyright owner's written permission to reproduce any part of the
attached information should be addressed to MPS Directorate of Legal
Services, 1st Floor (Victoria Block), New Scotland Yard, Victoria, London,
SW1H 0BG.
COMPLAINT RIGHTS
Are you unhappy with how your request has been handled or do you think the
decision is incorrect?
You have the right to require the Metropolitan Police Service (MPS) to
review their decision.
Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.
Complaint
If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.
Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:
FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]
In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner
After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.
For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
Alternatively, phone or write to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 01625 545 700
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