FOI request: Water complaints

RE: Your request under the Freedom of Information Act 2000/Environmental Information Regulations 2004

Case Reference: RFI 8012

Dear Naomi

Thank you for your email.

It will be treated as a request within the meaning of the Act: this means that we will send you a full response within 20 working days, either supplying you with the information which you want, or explaining to you why we cannot supply it.

If we need any further clarification or there is any problem we will be in touch.

Please note that following guidance from the Information Commissioners Office (ICO), we will no longer be providing responses in an Excel spreadsheet format.

Yours sincerely

Disclosures Team
Companies, Compliance and Assurance Service
Cheshire West and Chester Council

Tel: 0300 123 8123 (Customer Contact Centre)
Email: [email address]
Visit: cheshirewestandchester.gov.uk
Postal Address: Cheshire West and Chester Council, The Portal, Wellington Road, Ellesmere Port, CH65 0BA

Cheshire West and Chester Council is committed to ensuring the security and protection of the personal information that we process and to provide a compliant and consistent approach to data protection. To learn more about how we handle your personal information when you contact the Council's Data Protection and Compliance Team, please see our Advice, Enquiries and Complaints Privacy Notice on the Council's website or ask for a copy of the notice to be sent to you.

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Dear Naomi

 

Thank you for your request for information of 2 April 2024 which has been
logged as RFI 8012 and has been dealt with under the Freedom of
Information Act 2000. We confirm that Cheshire West and Chester Council
does not hold information relating to your request.

 

For the purpose of clarity your request has been reproduced below:

I am making this request under the Freedom of Information Act 2000. I am
attempting to find which areas have received the most water complaints in
the UK.

 

My questions are as follows:

 

1) How many water complaints did you receive in the years, 2021, 2022 and
2023?

 

2) What are the reasons for the complaints?

a. The quality of the water

b. The water pressure

c. Interruption to water supply

d. Unhappy with service

e. Water pipes

f. Costs

g. Damages

h. Other, please specify

 

3) How much have you had to pay out in connection with water complaints
during the years 2022, 2022 and 2023? In pounds (£).

 

Response: Cheshire West and Chester Council do not have this information.
Please redirect your request to Water Companies (United Utilities/Welsh
Water and Severn Trent).

 

We trust this answers your query.

 

The Council considers that your request has been answered in full by
either confirming that information is not held, providing you with the
information requested, or explaining why any information has been withheld
and the reasons for any redaction. Where applicable, the Council has also
told you the reasons for the delay in responding to your request.

 

If you are unhappy with the way your request for information has been
handled you can request a review by writing to the Disclosures Team within
40 working days from the date of the Council’s response.

 

You are entitled to a review by the Council if:

·       You are dissatisfied with the Council’s explanation of why the
application was not dealt with within the 20 working day time limit.

·       All the information requested is not being disclosed and you have
not received an explanation why some information is not being disclosed.

·       A reason for the disclosures under the request being refused is
not received.

·       You consider that exemptions have been wrongly applied, and/or

·       You consider that a fee has been wrongly applied.

 

Please set out your grounds for seeking a review together with what
specific part of your request those grounds apply to and the outcome you
are seeking. The Council reserves the right to ask you for clarification
of the grounds for your review request if the grounds are not clear, and
to delay commencing the review if such grounds are not provided.

 

The Disclosures Team can be contacted by email via:
[1][Cheshire West and Chester Council request email] or at the following address:

 

Disclosures Team

Cheshire West and Chester Council

The Portal

Wellington Road

Ellesmere Port

CH65 0BA

 

The Disclosures Team will acknowledge a request for an internal review
within 5 working days and complete the review as soon as possible and no
later than 40 working days from receipt of the request.

 

More information about the Council’s internal review process can be found
via:

[2]https://www.cheshirewestandchester.gov.u...

 

If you remain dissatisfied following the outcome of your review, you have
a right of appeal to the Information Commissioner at:

 

The Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

Telephone: 08456 30 60 60 or 01625 54 57 45

Website: [3]www.ico.org.uk

 

There is no charge for making an appeal.

 

Yours sincerely

 

 

Disclosures Team – Companies, Compliance and Assurance Service

Cheshire West and Chester Council

Tel: 0300 123 8 123

Email: [4][email address]

Location: Cheshire West and Chester Council, The Portal, Wellington Road,
Ellesmere Port, CH65 0BA

 

ND (Info Not Held)

Cheshire West and Chester Council is committed to ensuring the security
and protection of the personal information that we process and to provide
a compliant and consistent approach to data protection.  To learn more
about how we handle your personal information when you contact the
Council’s Data Protection and Compliance Team,  please see our [5]Advice,
Enquiries and Complaints Privacy Notice on the Council's website or ask
for a copy of the notice to be sent to you.

 

 

 

 

 

 

 

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References

Visible links
1. mailto:[Cheshire West and Chester Council request email]
2. https://www.cheshirewestandchester.gov.u...
3. http://www.ico.org.uk/
4. mailto:[email address]
5. https://www.cheshirewestandchester.gov.u...