FOI request: Water complaints

Naomi made this Freedom of Information request to Causeway Coast and Glens Borough Council as part of a batch sent to 452 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Causeway Coast and Glens Borough Council did not have the information requested.

Dear Causeway Coast and Glens Borough Council,

I am making this request under the Freedom of Information Act 2000. I am attempting to find which areas have received the most water complaints in the UK.

My questions are as follows:

1) How many water complaints did you receive in the years, 2021, 2022 and 2023?

2) What are the reasons for the complaints?
a. The quality of the water
b. The water pressure
c. Interruption to water supply
d. Unhappy with service
e. Water pipes
f. Costs
g. Damages
h. Other, please specify

3) How much have you had to pay out in connection with water complaints during the years 2022, 2022 and 2023? In pounds (£).

Yours faithfully,

Naomi

Aileen Devlin, Causeway Coast and Glens Borough Council

1 Attachment

Dear Sir/Madam,

REQUEST FOR ACCESS TO INFORMATION
FREEDOM OF INFORMATION ACT 2000

With reference to your request for information held by Causeway Coast and
Glens Borough Council located in Northern Ireland under the above
legislation.  

Response:

The Council has undertaken a search of its records and failed to locate
any relevant records to your request based on the information you have
provided.  Accordingly Council can confirm that it does not hold the
information to which you seek access. 

Under Section 16 of the Freedom of Information Act which places a duty on
public authorities “to provide advice and assistance” we would advise you
that this is because local authorities in Northern Ireland do not have
legislative responsibility for this area of  responsibility.  Local
authorities are not responsible for the following functions: Education,
personal social services, health, roads, public housing, fire service,
police service, trading standards, drainage water, sewerage, libraries,
street lighting, collection of rates, transport, community safety, urban
regeneration.  See: [1]https://www.niwater.com/home  

For further guidance on the [2]role of local authorities within Northern
Ireland and other statutory partners please refer to Northern Ireland’s
one stop government portal: [3]NIDirect. 

If you have any queries in relation to your request for access to
information, please do not hesitate to contact me.

Individuals are free to use any information supplied, where the Council is
the copyright owner of the information, for their own use, including for
non-commercial research purposes. The information may also be used for the
purposes of news reporting. However, any other type of re-use, such as:
copying, publishing, distributing and transmitting the Information;
adapting the Information; exploiting the Information commercially for
example, by combining it with other Information, or by including it in
your own commercial product or application, will be subject to the
copyright and re-use conditions under the Open Government Licence.

If you are dissatisfied with how the Council handled your request for
information, you have the right to request that the Council formally
review this decision.  If you wish to do so, please write within 40
working days to the:

Chief Executive

Causeway Coast and Glens Borough Council

Cloonavin

66 Portstewart Road

Coleraine, BT52 1EY.

Should you remain dissatisfied following the Council’s internal review,
you can seek an independent review from the Information Commission.  A
request for an independent review should be made in writing to:
Information Commissioner at ICO, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.  The Commissioner has indicated that a review will not
be undertaken unless the Council has first had an opportunity to
reconsider its decision.

Please be advised that under the Freedom of Information Act, replies
including the request may be released into the public domain via our
website [4]www.causewaycoastandglens.gov.uk.  Personal details in respect
of your request will, where applicable, be removed to protect
confidentiality.

Council will process your personal data, provided as part of this request
i.e. name and contact details as part of its legal obligation.  For
further information regarding your privacy rights or for how long we hold
your data, please refer to the privacy section of the website:
[5]www.causewaycoastandglens.gov.uk/footer-information/privacy-statement.

 

Yours faithfully,

Aileen Devlin

Policy & Community Planning

Business Support Assistant

Email: [6][email address]

Causeway Coast and Glens Borough Council             

         

[7]www.causewaycoastandglens.gov.uk

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